All SimplePractice Reviews

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Kelly Elise

Health, Wellness and Fitness, 2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

Reviewed October 2022

Avoid SimplePractice

User Profile

Lisa E

Verified reviewer

Medical Practice, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2019

Does a lot.

Good overall. The one other thing I would like to mention is that you can’t get a live help from Tech support in real time. You can “attend” virtual classes, sign up for live classes (which I haven’t done. Time thing) and if you have a question, you can submit it to a chat community (not helpful, not enough docs so they responses are non-relevant) or you submit an email to technical support and they write back. Here’s the catch. You have to respond to their response right away or if you miss the 2; hour window they consider your request “satisfied” and they move in. My suggestion would be to hire more live real time tech support. And if you want to add physicians, consider adding eprescribe and a lab interface. Just my suggestions. There are lots of reasons to not cater to doctors, but if Simple Practice would want to do that, a few small fixes could make this a very usable and more complete package.

PROS

Nice and plain in a lot of ways yet let’s you do these things: Set up your own intake forms, diagnostic codes, billing forms, scheduling, a secure patient portal so when patients contact you, you can send them a secure link they can use to sign your consent forms, pay you using a credit card which you don’t have to handle, schedule a session, and do a telehealth visit in a secure HIPAA compliant way. There is also a way to do billing so bills can be submitted to an insurance company.

CONS

Simple practice is designed for mental health professionals and non-MD’s mainly, so as a psychiatrist, it does MOST but NOT ALL of the things I need for a telepsych practice. For example, I cannot e-prescribe, order labs or review lab results using simple practice. But that’s okay. They never claimed it could be used for this. So I am still getting off the ground with my own practice and will probably just use some work arounds such as writing paper scripts for now, and this is fine unless I get a patient who needs clozaril, lithium or delante, at which time I will need to get lab ordering and reviewing capabilities from somewhere else. So the thing is this. Simple Practice does a lot of things. For a psychotherapist non-prescriber, it would pretty much do everything you could ever want a platform to do. For a psychiatrist, it hits about 2/3 of the total function domain needed. For internal medicine, family medicine or endocrinology I would definitely recommend doing something else. They make no claims to physician specific and the main reason I picked it is for the telehealth and the billing simplification and the collect payment without touching money feature.

Vendor Response

Lisa, thanks for your positive SimplePractice review. We¿re glad that SimplePractice is working for your telepsyche practice - you can always submit suggestions to our team on how to improve SimplePractice even more at simplepractice.uservoice.com. - Gillian from SimplePractice

Replied February 2019

Luis

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2022

Expensive but (almost) worth it

SimplePractice is very good software for mental health. However, all the options and features lead to complexity. This isn't necessarily bad design - it's simply that there are so many things the software does that there is a lot to learn. Even if you're good with software, implementing the whole package in the condensed time frame required for starting up means that there are times when you'd love to talk with a support rep. It's not that it isn't physically possible to speak to a live person about using the software. It's that by the time you actually hear from a live person, you've either solved it on your own through hours of your own labor, found a work-around, or decided not to use the feature you needed help with.

PROS

Robust and configurable. Every feature I can think of, that a mental health practitioner might need, is part of this product. Every part of your practice is configurable, from intake documents to discharge documents. Credit card processing? Yes. Online scheduling? Check (it even produces code for your website, so you can have people book appointments directly from your website). Revenue summaries? Yes. Client attendance reporting? Yes, that too. This review isn't the place to make a comprehensive list of features - but it is the the place to make the point that the feature list is comprehensive.

CONS

SimplePractice offers different pricing tiers, so you can use as much of the software as you're willing to pay for. But, IMnsHO, what's the point of choosing the most robust software if you're not going to use the high-end (expensive) option? So, I pay (as of this writing) $99/mo to use the software. You'd think that princely sum would enable the occasional conversation with a support team member. It may, but I haven't been able to see how to do it. Have a look at the SimplePractice website and see if you can find a number to call for support. I could not. To be fair, they have a large number of videos which clearly explain how to use the software. They're very good, especially if you know which video you need to watch. Bottom line is when you're working a bunch of hours, stressed by carrying a full case load, trying to implement this very comprehensive software, you could use a friendly hand on the phone with set-up. At least, I could. Instead, I got (best case) 48 hour turnaround to emailed questions. For $99/mo, I feel like I should be able to call them now and again.

Reasons for switching to SimplePractice

TherapyNotes is good software, and much less expensive. Additionally, if you're doing pro-bono work, they give you a better break on the monthly fee. Moreover, they offer much better support. The problem is that the software simply isn't as robust and flexible as SimplePractice.

Richard

Individual & Family Services, 1 employee

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

total waste of my time and life...

Zero

PROS

nothing nothing, nothing, nothing nothing, nothing

CONS

Can never find the progress notes information or anything else worth the costs

Charna

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2016

Buggy system

I am a brand new user and apparently made the mistake of trying to set things up over a holiday weekend when SP team is away. That's not their fault. Since I haven't been using it for long I can't comment on all the features, but i will say I'm considering asking for my money back after spending two days adding my client info and getting repeatedly frustrated. I pretty much just wanted software that would organize my clients info ( dx codes, different fees) so making receipts would be easier. And I was considering online scheduling. I'm not sure this is the best solution. I've been in practice for 14 years and this is my first attempt at using software for note taking. I should also say my growing edge is being patient with technology. I wish i'd just paid someone to set it up for me because I don't find it fun to figure it out. Once it's all set up maybe I'll love it, but the problem is they sent me this option to review two days after I started data entry. I'll get more specific in the pro and con section.

PROS

Adding clients in calendar seems relatively easy. Since i have sliding scale i like that i can personalize the amount they pay and keep it clear and organized. Don't know how it will work, but I am excited to be able to have a credit card payment linked so I don't have to ask clients for their card each time.

CONS

There are a lot of buggy things where you have to add what the system wants vs being able to customize info. While Adding new clients the option to add an email or address didn't automatically show up, and since I wanted to have all that info for receipts I tried to figure out how to do this. Under editting client info each time I tried to add their email and home address when I pressed save it would automatically change the name and phone number to my name and number. No idea why this would happen? Perhaps a special bonus mindfulness test? This process took twice as long because of this. Eventuslly i figured out if I just added an email and pressed save , then added address and saved again it seemed to be ok. Also cutting and pasting info didn't work. I kept being told it was an invalid email. It doesn't like if there are any extra spaces. Then adding cpt... I have questions, since I charge more how if will all come together on the invoices/receipts. I just wanted to upload my forms I created and I did not find this easy. Have yet to figure it out. Unnerved to even touch the billing / invoicing but that's why i bought the software so I'm waiting to get SP support since my friend who uses it said he's inexperienced with this feature. Even submitting this review it insisted on me adding an organizational name. What if their isn't one?

Vendor Response

Charna, I'm so sorry you had this experience with us right off the bat. We're here to make things simple, not complicated. I checked in our our email conversations with you and it looks like we've worked on getting things working for you together! If you're still having any trouble, let us know by filling out a request: https://support.simplepractice.com/hc/en-us/requests/new We're here to help!

Replied July 2016

John

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed December 2023

SimplePractice Review

PROS

It sends appointment reminders automatically and stores the client consent data.

CONS

Telehealth service is spotty and does not always work.

Nichole

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Love this practice management system and it keeps getting better

Simple Practice is an all one solution for small private practices- it's not only a user friendly electronic health record, but an insurance billing platform, staff tracking if you have independent contractors or employees, secure messaging system, telehealth platform, source for quality continuing ed, weekly inspiration, revenue tracking, and all the tools you need for a easy digital client onboarding process.

PROS

As an experienced clinician and small private practice administrator I find this software easy to use and the SP team really does take user feedback seriously and updates and adds features regularly. The roll outs of changes are thoughtful, with good lead times, and always a net improvement in user experience (so far). Reports are detailed enough for me to keep an eye on revenue, independent contractor services, and I can easily update forms and communicate with team members and clients confidentially. Also, online scheduling and the Client portal make client onboarding a breeze without hiring a receptionist.

CONS

I wish I could run reports based on services provided and/or detail of services provided to clients with specific payors.

Reason for choosing SimplePractice

I previously had a lot of experience with Care Logic when working for a larger agency. SP offers a much simpler and tech savvy solution for a small practice.

Todd

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2023

Difficult Practice

In my experience, SP makes it impossible to cancel your subscription, which in my opinion and experience feels intentional. They hold onto your business by making it very difficult to terminate because their “product” is substandard. The platform is awful. In no way is Simple Practice simple to use. But it sure is simple for them to continue use to collect your money every month. I had to reach out to their bots for help which was not helpful either. As I write this review, I’m unable to end my subscription and will be forced to pay another month for a service I do not use anymore. No other choice but to take legal action.

CONS

I do not like anything about simple practice.

Mark Senyo

Hospital & Health Care, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

simplifies all processes to a level that allows us to focus on actual client care

Simple practice was introduced to me and my [SENSITIVE CONTENT] during a medical conference we attended during the early stages of setting up our private practice. Thankfully, it came at a time when we were still developing our core processes and workflows, so it was able to shape our systems right from the very beginning.

PROS

Simple Practice is very easy to learn and get comfortable using. All the various features easily link up to others that follow or proceed in the logical process of service delivery, making product navigation extremely user friendly and smooth.

CONS

The period allowed for the free trial is a bit short and does not allow potential buyers enough time to test all the core elements before having to make a decision on whether to purchase or not.

Reason for choosing SimplePractice

The recommendations we received from our network of associates and administrators were in favor of Simple Practice

Reasons for switching to SimplePractice

Simple practice had a more comprehensive set of features and more applicable uses for the stage we were in as a new practice

Nicolais

Mental Health Care, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2019

Great software - could use some simple features

Good. Some key features that I wish were present with billing graphics and information, which I mentioned in the cons section. If these upgrades/changes could be made, I would rate SimplePractice as excellent.

PROS

I love the editable notes/forms and the online access! Client portal is also more streamlined and user friendly compared to competitors. Reports are nice and helpful for the most part. Free text and voice are nice (however you pay the difference with the higher cost of claim submission compared to competitors).

CONS

The billing tabs are difficult to understand as they don’t seem to be graphically easy to understand where each invoice is being applied. Looking quickly at the billing tab, it looks as if I have twice as many invoices than I actually need and some invoices, invoice for a zero balance (or even before an insurance payment is made). This makes the billing harder to understand than some of SimplePractice’s top competitors. Also, I wish the reports would show overall totals of figures (I.e. insurance payments owed, client balances owed, etc.). These features allow me to look quickly at client balances and billing and get an idea of where billing sits very quickly, and again, is a feature with competitors. Being a one man office right now, theses features save valuable time and seem like easy fixes to the system. I also wish Simple Practice had phone support - just for the fact that time is valuable and I don’t want to wait to resolve an question.

Reason for choosing SimplePractice

It was a hard decision over TherapyNotes. TherapyNotes has billing features and layout that is easier to understand. I went with SimplePractice because the client portal and online for,s are more accessible to clients and staff. Heads up though, in regard to features and accessibility, TherapyNotes is catching up to SimplePractice.

Reasons for switching to SimplePractice

Client Portal, online payments, editable forms that can be e-signed.

Braden

Mental Health Care, 1 employee

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Excellent software, simple design

Overall it is the best software solution that I was able to find and I tested quite a few. The only other one that came close at a comparable price was Therapy Appointment but I found Simple Practice to be overall better. I do like it and really hope that they constantly improve the software to include the things I mentioned above. If they do then I do not see myself leaving Simple Practice for a long time.

PROS

For me the best feature of this software is the online integration such as the client portal, the syncing with my google calendar, the video appointment capability, online scheduling, online bill payment, texting feature, automatic appointment reminders and easy online access to my EHR. I also like the simple modern design - this is what initially attracted me to simple practice. I have had good experience with customer service. Sometimes chat has been available but other times I've had to email them (but I wish chat was always available).

CONS

I want more customization capability. Such as customizing what the client portal looks like (graphic design of the portal is lacking). Also would like to better customize the reminder and welcome emails, such as by being able to use rich text formatting. I would like to be able to customize discreet data fields in the EHR, such as being able to edit my demographics form to include things I want to track. And also be able to have discreet custom data fields such as to keep track of PHQ-9 scores or other biometric data I want to be able to track over time. I would also like to have faxing built into the software because I work closely with medical providers and this is their primary way of communicating with other providers. Also wish they would offer a different credit card processing vendor because Stripe is one of the most expensive ones I compared.

Reason for choosing SimplePractice

Overall most robust software with the best visual design at a reasonable cost.

Vendor Response

Thank you for your positive review, Braden. We're glad that SimplePractice is the solution you chose for your practice. - Gillian from SimplePractice

Replied December 2019

Heather

Mental Health Care, 1 employee

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed September 2019

Not Bad, but I miss Epic

So far, I've only created templates, added clients, and input insurance information. I'm moving on to billing next week so I'll know more then. I would add that I really appreciated the half-hour in-person tutorial (via zoom) I received near the end of my trial period.

PROS

There are many things I like about this EMR: the format is pleasing and (mostly) intuitive, the side bars are handy, and the trove of FAQ's and videos is astounding and often very helpful.

CONS

The templates limit the user to certain forms and give fairly small boxes for narrative responses. I used to use EPIC and I miss being able to populate an open page with my template and add/adjust it as desired, like a Word document. I also wish the calendar allowed for more detail--like, a different color for intakes vs follow-up appointments would be really nice. Or, there could be a code before the client's name in the calendar slot--like, 'I - Jane Doe' and 'F - John Doe'. I also wish that the end time of the appts was more clear. I like to schedule a 15 min break between my appts and the "Weekly" view is definitely better than the "monthly" view for this, but still not as clear as I would like.

Reason for choosing SimplePractice

Two reasons: 1) I found a review that compared Simple Practice, Therapy Notes and one other small business EMR and Simple Practice compared favorably, and 2) A friend was using Simple Practice and I trust her recommendation.

Reasons for switching to SimplePractice

Moved from a clinic to private practice

Vendor Response

Heather, thank you for your positive review. We're glad that you've found a lot to like about SimplePractice. We're always working on improving SimplePractice to streamline your workflows even further - thank you for your suggestions of what you'd like to see in SimplePractice in the future. - Gillian from SimplePractice

Replied September 2019

Geoff

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2019

Seamless transition, works exactly as described

PROS

- Seamless transition from prior electronic medical record (EMR) to SimplePractice. Just great. - Everything works, and loads fast - UI is clear, intuitive - Features work really well, including the videoconferencing add-on. Just really great! Bottom line: It works exactly as described, was easy to set up, and really is a joy to use. Seriously.

CONS

I have not found something I didn’t like yet. I have been using it for a few days since I set it up this week, and everything is working really well! No problems.

Reason for choosing SimplePractice

After talking to colleagues, I narrowed my decision down to TherapyNotes or SimplePractice. Both were reported to work well by those who used them. I chose SimplePractice because it seemed to be designed for individual clinicians rather than primarily for group practices (keeping it “Simple”) without skimping on necessarily functionality. Additionally, SimplePractice offers robust document management (clients can sign documents paper-free), and integrated secure videoconferencing. Perfect!

Reasons for switching to SimplePractice

Functionality was inconsistent, user interface was slow and difficult at times

Vendor Response

Geoff, welcome to the SimplePractice Community. We're glad that your transition to SimplePractice was seamless, and that you enjoy using our all-in-one practice management platform. - Gillian from SimplePractice

Replied September 2019

Nina

Mental Health Care, 2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed January 2020

Will be recommending at my next seminar

So far, it has been a good experience as we are adjusting to this software.

PROS

I truly appreciate the ease of use in managing client information. This EHR is comprehensive, user friendly, and does everything needed for a private practice. I wish I had started with this EHR.

CONS

The Wiley Treatment planner is not as comprehensive as it is in TherapyCharts for some reason. It also does not code exactly as stated as the DSM-V, but I'm sure we will get used to it and adjust.

Reason for choosing SimplePractice

SimplePractice offered more comprehensive services all in one place.

Reasons for switching to SimplePractice

Although TherapyCharts was less expensive and included comprehensive Wiley Treatment Planners, it was extremely outdated software that was difficult to use. Progress notes were not easily accessible and the overall look and feel to the software was that of late 1990's government software. It also did not have any telemental health or billing options.

Brittney

Hospital & Health Care, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed December 2021

Lovely!

PROS

A ton of features come with this software; I love having the ability to see clients, exchange paperwork, take payments, and manage my administrative duties all in one program.

CONS

The video capabilities could use some updating. There is not screenshare option as of yet.

Reason for choosing SimplePractice

Promotion codes, word of mouth

Reasons for switching to SimplePractice

Sharenote had outdated, confusing user capabilities. The video platform was inconsistent.

Nadirah

Individual & Family Services, 1 employee

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Now that I experineced it for myself-Telehealth (Therapy) Not as scary and awakard it sounded!

First, I am still learning the software, yet from my experience, I believe I will keep it. I am not shopping around for another one. The support is helpful, daily update and reminders that help keep me organized. At some time, I will add the calendar to my website. For now, the software lives up to it name in that it is a simple practice. When I rented office space, I had to be there to meet my client and some would cancel at the last moment. Now, I set the reminders, phone, email, text... and if I client doesn't show, after I have braved the traffic and rushed across town to get to the office, sitting and waiting and wondering if the client will show, I don't feel that I wasted time, gas and frustrated because the client did not call to cancel hours or days before. I really like my online office. I thought it would feel distant and cold...so far, the online face-to-face still feel personal. I also like that the system meet HIPPA and my state requirements.

PROS

I like the ease of scheduling appointments without having to complete lots of training of how to do so. I appreciate the stripe credit card system that is built into the software as this was one concern I had of accepting payments from client. I like the video conferencing and the fact that live training is offered and I actually get to see the people behind the scene as opposed to email. My inquiry to customer support turn around time was a reasonable and issue resolved. I love the fact the I can send a client a paid invoice immediately, after accepting credit card payment over the phone...thank goodness less paperwork. I really love all of the forms clients need to complete are available...ease of writing progress notes, etc...

CONS

I am still learning to use the software and got confused when I accepted payment the first time, and not certain if I needed to accept stripe versus manual credit card. I accepted manual credit card and had to make a correction. Each client recent activity is a running list and it would be nice if all activity were grouped under the client name. For example, when I click the client name, I see all activity that took place versus a running list of the same client name numerous times and activity. I wish that I could change the portal name. It appears once decided on a name, it is a url and locked, no changes afterward.

Vendor Response

Hi Nadirah, Thanks so much for your thoughtful review. We are so happy to hear that our Telehealth feature is working so well for your practice, and that reminders have helped your clients show up for their appointments on time. With respect to your comments about the Activity logs and your practice URL, we can provide more assistance here. Please reach out to us with an email request by clicking the orange 'Help' button in the bottom left corner of your account, or by following this link: https://support.simplepractice.com/hc/en-us/requests/new We look forward to hearing from you. - Natasha from SimplePractice

Replied December 2018

Erin

Mental Health Care, 11-50 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

A step in the right direction for our group practice.

So far, very excited, very pleased with your customer service and overall happy that we made the jump from three separate software over to one. Please see the comments above, in regard to your calendar which -- is the main criticism for your software. I would be happy to follow up on my ideas via email. The overall cost for simple practice technically isn't saving us any money, but it is saving lots of time.

PROS

I love how FAST and transparent the claims billing and processing experience is. It takes just moments to file and send information out to insurance companies. Whereas we used to have to manually work back and forth from various accounts when using our previous EHR program. I love the reporting features. We can cut out having to manually track information in excel sheets because Simple Practice makes it available to us at any time. This helps us to track claims, understand our financials and to keep on target with our clients' copays and claims. The dropdown menus featured, to pull up information on a specific clinician, and pull up their practice information, clients and more is SUCH a great feature for managing our group practice. Did I mention, that sending claims is easier than ever? - this ease alone is what has me and my team jumping for joy.

CONS

I don't like your calendar. This is where things seem to go awry for myself and our clinicians. I think that you guys would benefit by updating and creating a much more user-friendly experience with more control and detail from the calendar. Before making the change to Simple Practice, our office utilized and paid for Acuity Scheduling. While we totally understand that things would naturally be different from one program to the other, we were, and continue to be baffled and very confused with your calendar programming. Especially using it as a group practice. The calendar is very unorganized, there really is no detail and it technically takes us 2-3 minutes longer to schedule new clients because you do not offer a drop-down box or mini-calendar to select from in order to see available times. I also cannot stand, the way that when you click in an availble slot in the day view, it defaults to the very minute -- 60 minute sessions need to begin on the hour, and when we are selecting the date, we are having to correct it from " 5:15 pm" to "5:00 pm". Managing therapists schedules is also a pain. I would like to see an overhaul to your calendar that features new availability designation, new appointment selection, and one that works based on the times and hours that each therapist states for their own schedule. I want to see more control int he calendar. End request: Create a much better, user friendly calendar!

Reason for choosing SimplePractice

We have heard "simple practice" come out of other clinicians' recommendations, way more than the other competition. We decided to check out the 30-day trial, and then we decided to make the jump.

Reasons for switching to SimplePractice

Because our previous EHR took SO much time to get such little detail. We desired better customer support, we wanted to use a program with everything in one place in hopes of saving some money - and most importantly time.

Claire

Consumer Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed January 2021

Simplifies EVERYTHING

Overall, it's been great! I was reluctant at first to pay what seemed like a lot of money at the time but they offer a world of information, tools, and resources to help with your business. It's a brilliant idea that is, for the most part, very well-executed.

PROS

SP is great for having everything you need to run a practice in one place. I have an app on my phone that I can use to quickly check my schedule, send reminders to clients and cancel, change, or add appointments. They have a good "reports" option so that you can see outstanding invoices, insurance claims, etc. plus a number of other categories. I really love how easy SP makes it to submit insurance claims. I don't want to do that by hand nor do I want to hire someone to do it for me so I really appreciate that. I like that clients can request appointments and that all of their info is in one place. SP was very quick to respond to COVID and I appreciate the HIPAA compliant telehealth platform they created during the pandemic at no additional charge. They have extensive training videos but I am mostly self-taught as that's how I learn best. They also offer pretty good CEU classes for not much money about a variety of topics. And, if you're like me and find it hard to sit for the entire class at once, they will email you reminders that you have unfinished classes which is always helpful.

CONS

It is very difficult to actually speak to customer service. I spend a LOT of time typing in questions and then wading through what others have also asked about and the answers they got. Real time waster since we all word the issues differently so you get many irrelevant answers to try to parse. Half the time I can't remember how to get someone to actually chat with me - when they do it seems to work fine but can also be cumbersome depending on what the issue is.

Reason for choosing SimplePractice

More services and better reviews

Anonymous

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2022

Biggest fan is now biggest detractor

I cannot recommend SimplePractice anymore and that is a shame. I am afraid of retaliation even given the unethical nature in which this company has conducted itself, I cannot guarantee that they would cut me off before I am ready to transition.

PROS

I used to love SP and as an early adopter I was a major champion of their software. Part of my work is as a consultant for new therapists starting their journey as early career professionals. I used to advocate for SP as an EHR because they did a wonderful job of making things easy on therapists. Then about a year ago they got a new [SENSITIVE CONTENT] and decided to go full bore silicon valley start-up. This is not the same company. You need to understand that every review prior to 2022 was a different company. That company was AWESOME.

CONS

They are clearly in financial trouble. They CANNOT be trusted. How else do you explain alienating your entire user base by increasing your prices nearly 200%!? They are either overspending (suggesting incompetence at the management level) or they are gearing up for a Series A and wanting to go IPO eventually. This kind of business model is ANTITHETICAL to the kind of service that we therapists rely on. We need to be able to TRUST that the people we work with will take care of us in the way we take care of our patients. After all, if they are willing to act scrupulously with the people paying them money, what will they do with the data gathered via the EHR? SimplePractice has frankly annihilated what was simply the greatest goodwill I have ever felt towards a company. Now I see only greed, delusion and arrogance. I do not say this lightly. I used to run a start-up. I am a business person. This is no way for ANY business to act let

Vendor Response

When changing our pricing, we conducted extensive research on how to charge customers at a rate that was commiserate with the services we provide and the labor it requires. We also conducted research on the necessary features and most utilized functions and segmented that data based on the stage of private practice the customer was in: how long they'd been in private practice, if they were a solo-practitioner, small group, large group practice, client case load etc. The new Essential Plan is very similar to our sunset Professional Plan, but it's meant for a solo-practitioner. We've tailored 3 distinct plans to better fit the stages our customers' private practice journey - including an affordable Starter plan. We added many new, highly requested, features in 2021, and extended options for customer support. We appreciate your feedback as we continue to build our product and introduce more customization in our subscription plans in the future.

Replied April 2022

Anonymous

1 employee

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2022

Unwanted new features to justify significant price increase.

My experience was poor overall. I initially loved them and recommended to others but I will be leaving simple practice for another EMR after this sudden and senseless price hike as I'm sure this is a pattern they will continue. They were very dismissive of my concerns and let me know that there would be no refunds. I did not feel I could trust them to make decisions in the interest of the consumer. As a product developer myself I typically send out surveys and conduct focus groups on new products. I don't think they did this judging by the pile of negative reviews on trust pilot within the last few weeks. A price increase is fine but a price increase above 10% of the base cost in a time of crisis is price gouging.

PROS

I liked the original pricing plans. They were reasonable and had the basic features my practice required (online booking widget, documentation, and appointment reminders).

CONS

Simple Practice gave little notice when they hiked the price by 50% for some basic features. They stated that the new features justified the price hike however we don't use the new features, didn't request them, don't need them, and don't want them. What we require is the plan we chose upon choosing this EMR. An added website isn't useful when you already have a website and don't need two. Telepractice isn't useful when their system is inferior to zoom and you already have a system in place.

Reason for choosing SimplePractice

Used it in the past and liked it

Vendor Response

When changing our pricing, we conducted extensive research on how to charge customers at a rate that was commiserate with the services we provide and the labor it requires. We also conducted research on the necessary features and most utilized functions and segmented that data based on the stage of private practice the customer was in: how long they'd been in private practice, if they were a solo-practitioner, small group, large group practice, client case load etc. The new Essential Plan is very similar to our sunset Professional Plan, but it's meant for a solo-practitioner. We've tailored 3 distinct plans to better fit the stages our customers' private practice journey - including an affordable Starter plan. We added many new, highly requested, features in 2021, and extended options for customer support. We appreciate your feedback as we continue to build our product and introduce more customization in our subscription plans in the future.

Replied April 2022

Trevor

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2022

I would strongly encourage to not use this product

I have researched at least 15 different platforms and have settled on SP as it is too difficult at this point to move my practice as I don't have the time. I would not recommend this product to anyone and find the manner in which the SP staff interacts when questioned to be problematic and defensive.

PROS

The EHR is relatively easy to use if you keep things simple. Additionally, the billing aspects of the software appears to work 1/2 the time.

CONS

The list is almost endless: -NO customer service unless you email them and pray that they will return the email with an answer that does not even address the question. -The video platform is maybe 20% functional. It is inconsistent and spotty. Most of the time, I have to have patients use FaceTime due to glitches. -The video platform often goes down and SP does not alert you to the outage until you reach out and then they tell you the next day that it went down but is now back up. -Did I mention the customer service is worse than the DMV? -The latest price increase required that one pay 20.00 more per month to allow the calendar to sync with google (which was an option in the previous build) which then forces the therapist to keep two calendars. -Templates are horribly basic and very complicated/impossible to modify

Reasons for switching to SimplePractice

SP had a video platform.

Vendor Response

Hi Trevor - Thank you for your feedback. Aside from offering email support, we do also offer live chat and phone support. Both of these options will allow you to connect with our Customer Success Team immediately and all three options allow you to continue a conversation with our team until you receive an answer to your question. Additionally, our team can assist with any Telehealth issues that you may be experiencing and will determine the source and resolution of the issue within your Help Request. To contact our Customer Success Team via phone or chat, click on the ? icon in your account > Ask Questions > No > Contact Support > choose either phone or chat. -Sara

Replied May 2022

Tessa

Mental Health Care, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2021

Software frequently does not work for telehealth and customer service won't address it.

Disappointed and at this point thinking I have no choice but to move my practice software and telehealth sessions onto another platform.

PROS

I like the ease of use and the platform interface.

CONS

At least once a month, the telehealth software is down and clients are unable to log into sessions. Other telehealth works fine and it is clearly not the users' fault, but the customer service will refuse to address the problem. The help forums are filled with users complaining about the camera not working for telehealth since the software was updated. The customer service is terrible and will tell you to update your brand new computer rather than admit that their update was flawed. Yesterday it happened for the second time this month, and the entire site was down for 2 hours. Makes us look unprofessional and immensely frustrating to be once again dismissed by the "customer service" team (they call it rare in the same generated response every time it happens, which again is every couple weeks). They should read their own help forums.

Vendor Response

Hi Tessa, we sincerely apologize for the Telehealth outage on 5/26! It's never our intention to be dismissive, but there are instances where we need to investigate an issue further before being able to provide an update, or solution. We appreciate the feedback and are making improvements to our communication style around issues that arise unexpectedly. When reaching out to our Customer Success Team regarding Telehealth issues, they may give you general troubleshooting tips at first, but if those don't work, they should escalate your request to a Technical Team member. Our Technical Team can look into your Telehealth call logs and provide you individualized assistance. We also have many customers who've opted out of our Telehealth service, but continue to use our platform for our other practice management features. To disable Telehealth, go to Settings > Subscription Information. Thanks again! - Ruth from SimplePractice

Replied June 2021

User Profile

Jennine

Verified reviewer

Mental Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed November 2018

It Needs MORE

Over all, it works. It is awesome if you run your private practice solo. No problem at all. But for those who have a group practice, it needs lots of help.

PROS

I love that I can track client sessions, treatment notes, payment, etc. It is excellent for an individual clinician, but terrible for group practices.

CONS

I have many complaints - first the support team is not available to help. The program is not robust enough for a group practice, and it charges so much money for a larger corporation. I'd love to see some sort of discount for larger companies. I have two group practices and it allows double bookings. As you can imagine, a therapy practice can't have double bookings. We have to review the room usage weekly to catch double bookings. It does not allow us to change the front end view (client view). The front end shows our multiple rooms, instead of just showing our office location. It would be nice to have the ability to edit what clients see. It also doesn't allow us to merge data with quickbooks, so we spend hours with data entry each week.

Vendor Response

Jennine, thank you for your candor and your review. We're glad that you love how SimplePractice can track client sessions, notes, and payments. We're committed to providing as much flexibility and control over your practice as possible - some practices prefer to book group or family appointments side-by-side, which is why SimplePractice does allow clinicians to double-book. If you'd like, we'd love to set up some time with you and our Group Practice Specialist, Paige, who can address some of the concerns you've raised here. We're committed to your success - feel free to reach out to me directly at gillian@simplepractice.com. - Gillian from SimplePractice

Replied November 2018

Briana

Consumer Services, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2022

Great, HIPPA Compliant Software

PROS

The software is easy to use, displays billing and HIPPA compliant. The progress notes feature is also easy to use.

CONS

Literally nothing. This software is easy to use.

Heather

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2016

Efficient, intuitive, and oh-so-supportive.

I will be the first to admit that the administrative side of running a psychtherapy office isn't what nourishes me most - it's the relationships with my clients and colleagues that sustain and inspire me. That said, I realize that the administrative aspect of my business is central to building a successful practice so that I can continue to do the work that I love. Finding a practice management system that is effective and intuitive, and built for mental health therapists, has been a game changer. I knew I would find the right system, eventually. SimplePractice fit the bill. What came as a surprise is the quality of the relationships that I'd build with the customer support professionals at SimplePractice. When getting started, I reached out to customer support about various aspects related to enrollment and billing of Medicare. I had a unique-ish circumstance with my enrollment due to address changes. I had spent a significant amount of time on the phone with Medicare and got as far as I could with them. I reached out to SimplePractice support by email (there's no phone number!) and admittedly, I thought I'd never hear back - that feeling of sending an email out into the universe to float around forever. I had not even registered for SP, yet. Well, I had a response within 1 day. The responder was encouraging, informed, concise and kind (remember I'm all about the relationship). In some ways, I couldn't believe how simple he made it for me, so I clarified with him 2 times! In each rresponse, he remained professional, encouraging, and helpful. It was a dream come true. A technology for therapists that thrive in relationships. A responder that spoke a technology language that I understood. Someone that wanted me to be successful in building my management system. In this age of nameless, faceless interactions, I really felt like "Will" was there to not just answer a question, but to help me be successful in my business.

PROS

Responsive customer support. Appointment reminders . Client portal for intake paperwork and billing. Nice visual interface. Intuitive. Built in credit card processing. Intake paperwork forms that are built for therapy offices.

CONS

Nothing I've identified, yet.

Vendor Response

Heather, this made our day! We love everything you said. We exist because we want to help our customers focus on the work they love and not have to worry about the busy work. We're here for you! Thanks for joining our growing SimplePractice community!

Replied July 2016

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