I love the flexibility it offers by allowing me to communicate with my healthcare providers via messages, video or forms, which perfectly suits my needs and preferences is great.

It's great that it has simplified and streamlined my healthcare experience, allowing me to receive the care I need quickly and efficiently.

Well, sometimes I have experienced some connectivity problems or communication delays when using the platform.

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset.

The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss.

Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us.

Video sessions are great! The quality is pretty good and the option to share pdf docs through the browser is excellent.

Nothing negative to say at all about Mend.

It's easy to log into. It's good for reminding when the next meeting is or easy to schedule with. It's pretty straight forward with its format. I can use to just get into video calls quickly without having to navigate through the app to find the call.

I will say calls can drop pretty easily. It does not work well if the app is interrupted by an incoming call, you will have to log in and out. The voice function normally drops after being interrupted.

Seeing patients name and linking to their code.

Sometimes it goes in and out of patients charts and does not accurately calculate timed visits.

convenient service and professionalism and great video quality

I cant think of anything I did not like

A lot of the questions don't apply to a Matrix user. We don't choose to use it, it comes with MVP health insurance so questions such as "Did you switch from another product make no sense.

It worked as well as zoom. I don't have anything else to say.

When signing on it said my internet wasn't good enough. I use zoom all of the time and was quite sure it would work fine, but there it was hard to find a way out of the tech screens.

This was a great experience and I look forward to doing my casual medical appointments in this manner.

The convenience of scheduling my appointment and having it all within a matter of hours.

By the time I accessed the website today I only had one time slot offered for my appointmenmt.

The person I talked with was knowledgeable.

The video was sketchy, and the audio was off.

Constant interruptions during mid-session. Most sessions video calls get completely cut off. On the extremely rare occasion the call doesn't get cut off entirely, I usually have an issue with either the audio or the video (hearing an echo of voices, voice cutting out or lagging, video disappears or being of poor quality)

I unfortunately do not have any positive feedback about this software, it's terrible.

Compared to other telehealth services, this software is not stable. It is rare that I have a full session with a client from start to finish without interruption or some form of issue. I often have to use our back up telehealth service Doxy Me which is always more reliable and stable had has significantly less interruptions. If my employer didn't require me to initiate sessions via Mend, I would not use it at all.

-Mend overall is a very convenient app with great potential. I'm excited to see Mend continue to progress as our company expands.

-Allowing us to personalize the app/site to support our company's logo -Tech support is quick to respond and resolve critical issues -The most recent updates appears to offer clearer video and audio

-The app for the smartphone offers a login feature that doesn't seem to be necessary. Clients are able to open the app and just enter their 6 digit code without having to login first. This confuses some clients. -Idle timeouts that require you to log back in frequently -The syncing between our system and theirs doesn't always update properly. i.e. if an appointment was marked out in our system. During the next cycle, the old appointment will populate into Mend as though it still needs to take place. -The reporting tools could be updated to review certain pieces of information to help our practice run more efficiently.

Overall I feel that Mend is a good platform and what I love most is that they are always working on continued improvements.

Mend is always willing to work with us on how to make improvements to the platform or our process to make it easier for our providers, staff, and patients.

With any tech there will always be glitches and or issues with connectivity. There are certain providers/patients that report issues with loss of video or audio.

I like that I can still interact with my clients from a distance over video format. It is fairly easy to use fro scheduling appointments and inputting patient information.

Often when I am on a call with a client, we have been cut off or the call is dropped, I am not sure if this is due to Mend or just their internet connections. I wish that the dashboard feature were easier to use, sometimes, I cannot find the appointments and have to look them up under "patients" tab.

I am able to process everything faster, especially getting signatures from the doctors and patients. I don't have to spend hours uploading paper into my computer- with Mend, its already there.

I LOVE that my administrative time has been cut down. Because I save so much time with Mend, I have more time to call my patients, see more patients, and process them faster. At the end of the day, medicine is a business, so time is money. Now I can actually do more of what matters; help my patients... and help the business. The Mend customer service team is amazing. I always get an immediate response, and a quick resolution to my question. If there is a complicated issue, they stay in contact with me via email through every step. I never feel forgotten about, or like my questions are pointless. They seem to appreciate the feedback, and work hard to keep us happy.

There are still a few issues we are working out, but customer service is always quick to resolve them when they come up.

I have chosen Mend for my group session because they don't limit the amount of clients, it's easily accessible, very minimal dropped sessions even when the client does not have the best connection and/or are rural.

I like that my clients are able to access the software with minimal steps, no profile, plugin, and or downloads. Also, the "mend" logo/branding creates a professional setting for my agency, my clients appear more at ease knowing that their information is confidential.

It have encountered some technical issues while in session, the customer services response is slow.

I like that the patient/client doesn't have to deal with the process of setting up their own account. After the provider sets up the patient's account, they need only to enter their date of birth when they receive a link in order to complete assessments.

It was difficult for me to access completed assessments that I assigned to clients.

My overall experience with Mend has been great! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions.

The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well.

You do need to have a strong internet connection for it work really well. This can be pretty frustrating when you don't or strong internet is not available in certain areas of the country.

Works pretty well overall. Some patient have trouble if they need to show something and flip their camera around.

Easy to use, pretty good picture and sound quality.

Can't do throat exams, light just shines back into the camera. Some people have difficulty getting it set up or using their cameras.

I am able to connect with clients all over the state of NC so I can keep a steady caseload and meet needs consistently even during the pandemic.

I love the screen share option for teletherapy counseling. This allows us to work together and helps clients understand concepts. I can also share videos and we can discuss which adds rich topics to our therapeutic work together. I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible. The ad-hoc feature has been helpful too if there have been errors connecting.

It glitches quite often even when both my internet and my client's internet has 4/5 bars for strength.

My overall experience with Mend has been great! I have had no major issues. From time to time it will freeze, but it is not often. I enjoy Mend and the services that it provides to our clients.

This software is very easy to use, navigate and explain to someone in training

I dont like the fact that if I need to correct a certain mistake - I can not. I have to contact administration, or get on a chat (that does not help) and search for someone to email. It would be nice to be able to correct my own mistakes. I am the only one at my clinic that uses Mend so it would be nice to be able to correct o my own.

Good

customer services is biligual , and anwser fast. I working at home

Mend need high internet conextion. when client reciving call's the audio has problems .

I use it for therapy and doctors visita

Good and easy to use. Great quality and sound. I would think maybe a bit extra space to see on the screen would be better. Like a full screen when you FaceTime

Not really much to complain about. Good services

I have been able to cut down patient check in time when checking into their first appointment. They don't have to sit and fill out paperwork before seeing the provider and can do it all on their smart phones in the comfort of their homes. This has also cut down on patients checking in late to their appointments. Overall, I think it has been a great use for our intake team and from what I hear, the providers find if very easy to use as well.

Although I am not a provider offering services through MEND, I use it often to send registration paperwork to patients. I have experienced a training with MEND and the customer support was excellent and easy to follow. Anytime you have a question, someone responds very quickly. What I like most about the software is how easy it is to navigate and input data.

I'm being completely honest when I say that I don't have any issues with using MEND for the things I do. The only thing that took a few tries for me to remember was setting up a child under age 18; I had to remind myself to also obtain all parent/guardian information too, such as date of birth. Everything has been smooth sailing other than that.