We love dealing with Novagems, especially [sensitive content hidden] They have always surprised us with their customer support and Novagems helps us in the current market stage that we are in.

We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up.

Probably one of the most important things that it lacks is that we cannot really do parking management. For instance, if you needed to document a license plate during a report, you cannot look up that info based on the license plate. You may need to see prior violations in the past but you can't do this. But, the rest of the app makes up for some of this.

Overall Completely Satisfied, the product meets are immediate needs and allows us operate efficiently.

What I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks.

One aspect of Novagems that doesn't meet my expectation is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue.

We had the opportunity to assist the software team with testing and providing feedback with some of Novagems features. The Novagems software has provided our company a superb timekeeping and tracking experience.

Most likable feature for Novagems is the scheduling, GPS monitoring, checkpoints/tours and timekeeping tools. When creating schedules Novagems allow you to create repetitive schedules and number of guards with the click of a button, this is very helpful with managing multiple client sites. GPS monitoring is phenomenal, this feature has saved the company $$$ when staff are late or leave posts early, Novagems tracks whether staff is within the designated perimeters. Novagem's checkpoint/touring feature is amazing, it allow security guards to scan and/or take picture of tagged checkpoints in set intervals and data is transferred to each nightly report along with activity logs and incident reports. The timekeeping feature allows for accurate and precise hours a guard worked, with the options to choose extraction layout, time periods, etc.

The hours are calculated in one hundredths, which can be time consuming especially when preparing payroll for multiple staff. If an employee worked 6.72, payroll must convert this to 6.43 ( rounded 6 hours and 45 minutes)

Novagems allowed us to consolidate several technology platforms into one. It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative.

This program combines the features of multiple software programs, such as patrol, scheduling, GPS monitoring, and timesheets, into one. This has greatly increased accountability for our employees and organization. The versatility of the features allows you to customize it to your individual needs.

There were some bugs in the beginning, but the support team fixed them promptly. There are some additional reporting features that would help our organization, and I know the support team is working to implement them.

Although the features are strong. One room for improvement can be the limited features. Although they do provide customization, the wait time can be long.

Scheduling and reporting have been a breeze since we have switched to Novagems. We can make week’s of schedule in advance with simple steps that are like a walk in the park.

Scheduling on my phone is almost impossible My app keep sending me some random notifications in the midle of the night and its annoying, i would like to be able to change the sound on the notifications