--- title: "Playvox Software Reviews, Demo & Pricing - 2026" description: "Review of Playvox Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ca/playvox-profile/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / [Quality Management Software](https://www.softwareadvice.com/manufacturing/quality-management-software-comparison/) / Playvox Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/playvox-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/playvox-profile/alternatives/) # Playvox Review From $15-$40/month 5 plans Wondering if Playvox is right for your organization? Our Quality Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Playvox 4.8 [(109)](https://www.softwareadvice.com/crm/playvox-profile/reviews/) Pricing Starting at $15.00 per user per month ### About Playvox Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with precise staffing forecasts. Playvox WFM streamlines forecasting, scheduling, and reporting, driving cost savings and service improvements through instant insights. Implement Playvox QM, harnessing AI, gamification, and automation for efficient scoring and feedback, elevating customer interactions. Integrate AI to expedite issue resolution, replacing manual procedures. Monitor vital KPIs to fulfill customer requirements and financial objectives, securing long-term satisfaction and prosperity. Do you work for Playvox? [Manage this product listing](https://www.g2.com/products/suppliesmgr-ltc/claim_requests/new?auto=true) Wondering if Playvox is right for your organization? Our Quality Management Software selection experts can help you in 15 minutes or less. ## Playvox User Interface ## Popular Playvox Alternatives Main Product Playvox 4.8 [(109)](https://www.softwareadvice.com/crm/playvox-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.74Value for money - 4.70Customer support - 4.72Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Leaptree Optimize](https://www.softwareadvice.com/product/527339-Leaptree-Optimize/) 4.8 [(12)](https://www.softwareadvice.com/product/527339-Leaptree-Optimize/#reviews) Ratings Breakdown - 4.75Ease of use - 4.75Value for money - 4.92Customer support - 4.33Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(582)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Avaya Cloud Office](https://www.softwareadvice.com/voip/ip-office-profile/) 4.2 [(45)](https://www.softwareadvice.com/voip/ip-office-profile/reviews/) Ratings Breakdown - 3.93Ease of use - 3.63Value for money - 3.97Customer support - 4.02Functionality Pricing Available upon request Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(269)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.11Value for money - 4.03Customer support - 4.24Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Zendesk QA](https://www.softwareadvice.com/crm/klaus-profile/) 4.9 [(24)](https://www.softwareadvice.com/crm/klaus-profile/reviews/) Ratings Breakdown - 4.92Ease of use - 4.85Value for money - 4.86Customer support - 4.58Functionality Pricing Available upon request Get Price ## Playvox Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Quality Management & Coaching Pricing available upon request No plan information available Workforce Management Pricing available upon request Plan includes: - Integrated Capacity Plan - Schedule the concurrent work other WFM solutions can’t support - Real-time Visibility Starter $15.00 per user, per month No plan information available Professional $30.00 per user, per month No plan information available Enterprise $40.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Playvox Features - Popular features found in Quality Management Change Management Complaint Management Corrective and Preventive Actions (CAPA) Defect Tracking Document Management Electronic Signature Incident Management Quality Control Risk Management Task Management Training Management - More features of Playvox Activity Dashboard Activity Monitoring Activity Tracking Agent Interface AI/Machine Learning Alerts/Escalation Alerts/Notifications API Attendance Management Attendance Tracking Audit Management Automated Routing Automated Scheduling Budgeting/Forecasting Campaign Management Collaboration Tools Compliance Management Computer Telephony Integration CRM Customer Experience Management Customer Surveys Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Document Coding & Control Employee Coaching Tools Employee Database Employee Management Employee Onboarding Employee Reward Programs Employee Scheduling Feedback Management For Call Centers Interaction Tracking Intraday Management Key Performance Indicators Knowledge Base Management KPI Monitoring Labor Forecasting Leave Tracking Live Chat Monitoring Multi-Channel Communication Performance Management Performance Metrics Productivity Analysis Quality Management Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reporting/Analytics Reporting & Statistics Search/Filter Sentiment Analysis Service Level Agreement (SLA) Management Shift Swapping Skills Tracking Social Media Integration Support Ticket Management Survey/Poll Management Surveys & Feedback Third-Party Integrations Time & Attendance Time Off Management Time Off Requests Trend Analysis Vacation/Leave Tracking Visual Analytics Workflow Automation Workforce Management ## Playvox Integrations Kustomer Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review Help Scout Integration rated undefined from -1 review See all 21 integrations ## Playvox User Reviews ## Playvox customer ratings - Overall rating: 4.8/5 - Total reviews: 109 ### Rating distribution - 5 stars: 90 reviews (83%) - 4 stars: 16 reviews (15%) - 3 stars: 1 reviews (1%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 4.7/5 - Functionality: 4.7/5 --- ### The best tool to monitor your business quality - Overall rating: 5/5 - Reviewer: Mohamed M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered I'm totally satisfied with the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm fond of the features that are provided to monitor the agents. #### Cons It just has to get more languages such as Arabic. #### Reasons for choosing Playvox I got all the needed features on playvox so I preferred it over the other products. --- ### Playvox review - Overall rating: 5/5 - Reviewer: Christian N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Playvox provide easy access on quality response and easy to understand. Will give you ample time to dispute if you thing your quality review is not right #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to understand report provided by Quality team #### Cons None so far, Playvox is easy to navigate as well #### Reasons for choosing Playvox It seems that MaestroQA is almost the same as Playvox --- ### Promising tool but not ready for global organizations disengaged team - Overall rating: 2/5 - Reviewer: Stela K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The tool looks promising while not ready for global organizations with omnichannel schedule #### Cons We got stuck during onbaording with building global schedules. At one point a couple of weeks ago, Playvox completely ghosted us - with nobody in the company ever responding to our emails even though we are a paying customer --- ### Nubank Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Was very good! Today we have very robust Quality analysis processes and I also realize that we are very close to PLayVox, when it comes to problem solving and feedback. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros PlayVox is very easy to use and understand, it was easy to implement the tool and we have a very close contact between support and contractor. #### Cons Unfortunately playvox has some configurations that make it impossible for us to change them within a short period of time, the platform could also be better in the efficiency of carrying out quality and data monitoring. #### Reasons for choosing Playvox For the price offered and also for the ease of implementation of the Tool. #### Vendor response Thank you for your review! Your feedback helps us deliver an even better product. We are actively listening to what our customers need and will definitely take your recommendation into consideration. I will pass this recommendation on to our product team and they will evaluate this (feature/enhancement). Feel free to reach out with any additional recommendations or feedback at any time! Replied April 2021 --- ### Overall satisfied - Overall rating: 4/5 - Reviewer: Ariel T. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I evaluate CS agents' monthly performance. It's good to see overall performance over a period of time. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's easy to use once you understand how to set up scorecards and use them. #### Cons SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close the browser. I would like to customize Playvox more to my needs. I wrote to the dev team once, but it was submitted as a feedback idea/suggestion. Not something that can be implemented right away. #### Reasons for switching to Playvox I used to do the same operations based on an excel spreadsheet (similar to a scorecard). Everything in Excel was done manually. Playvox helped automate things. #### Vendor response Hi Ariel! Thank you for taking the time to write a review. Playvox was recently recognized by G2 as a leader in the Quality Assurance Category. We're glad Playvox is helping you improve your performance and will continue to have functionalities to make your job easier. Will also send this feedback to our product team for future considerations. Replied April 2021 --- ### Robust QA Framework Through Playvox - Overall rating: 4/5 - Reviewer: John Epok P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered While we mostly use Playvox for QA purposes, our overall experience with the platform is okay as it does fairly deliver based on our use cases. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - can be easily integrated with Zendesk through API which makes ticket audits a lot easier to review - agent organization chart which provides visibility to further know who reports to who - UI/UI which is very user-friendly and straightforward #### Cons - generally needs a separate Playvox instance for each Zendesk instance which is bit tiresome as in our use case we have 5 Zendesk instances. You can just imagine the amount of effort we need spend just to login to different Playvox instances - SSO via Google Workspace had some issues every now and thn --- ### how analyses faster - Overall rating: 5/5 - Reviewer: omar m. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered by using playvox in the beginning i got to know what it takes easily to get the flow of the chat go for better way #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to get for every section in need to get the monitoring and valuation done #### Cons to see my score in it if it not that good --- ### Track your quality performance and assure succeed - Overall rating: 4/5 - Reviewer: Mohamed M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Recommended for any business related to customer engagement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It provides me with full feedback about my engaging with my customers. #### Cons Doesn't support all languages and has some errors with creating tickets but not all the time. --- ### Easy to Use Quality Software - Overall rating: 4/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall easy to use and a decent option for small to medium sized businesses that need some Quality reporting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This software is easy to use and easy to customize. Also includes some native reporting built into it. #### Cons In order to make an adjustment to an audit form, you basically need to create a whole new form which is not ideal for reporting trends. #### Reasons for choosing Playvox Ease of use #### Vendor response Hi Michae! Thank you for your review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product. Replied January 2021 --- ### High quality control - Overall rating: 5/5 - Reviewer: Mariam K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps on understanding bottom and top performer agents,knowing what are the issues and gathering reporting from it by verticals. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that I can track whatever interactions I want to check by contact reasons,users and etc. #### Cons I do not like that there are some scorecard questions which may be chosen automatically but I have to chose manually. --- Showing 1 - 10 of 109 Reviews [See All Reviews](https://www.softwareadvice.com/crm/playvox-profile/reviews/) ## Playvox Popular Comparisons [NiCE CXone vs Playvox](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/playvox/)[Genesys Cloud CX vs Playvox](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/playvox/)[Five9 vs Playvox](https://www.softwareadvice.com/call-center/five9-profile/vs/playvox/) [Compare All Alternatives](https://www.softwareadvice.com/crm/playvox-profile/alternatives/) ## Other Top Recommended Quality Management Software [JobBOSS²](https://www.softwareadvice.com/manufacturing/jobboss2-profile/) **4.2** (867) Recently recommended **52** times [QT9 QMS](https://www.softwareadvice.com/manufacturing/qt9-profile/) **4.8** (126) Recently recommended **33** times [Kinetic](https://www.softwareadvice.com/manufacturing/kinetic-profile/) **3.8** (185) Recently recommended **31** times [Isolocity](https://www.softwareadvice.com/manufacturing/isolocity-profile/) **4.6** (67) Recently recommended **29** times Stuck Between Options? Our experts can help you compare Playvox with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice