All Bloomfire Reviews

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Bernhard

Management Consulting, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2022

Easy to use

User Profile

Elise

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Enables employees with a trove of knowledge

PROS

I love how Bloomfire empowers everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features - commenting, liking, thumbnails - are key to creating that community feel. And it makes such a difference day-to-day to have a single source of truth for our organization. Also, you can't beat Bloomfire staff. Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback.

CONS

Some employees find the navigation and search to be challenging. There are some things we need to change about our own implementation to address these issues, and we look forward to future product updates as well.

Paul

Computer Software, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2017

The way a knowledge base should be

As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future.

PROS

Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.

CONS

At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.

Vendor Response

Hi Paul, Thank you for taking the time to leave such a thoughtful review to your experience with Bloomfire. We are glad that you have enjoyed your overall experience with Bloomfire and would love to help your company continue your success with knowledge sharing and job efficiency. We take all feedback very seriously here at Bloomfire and take all things into consideration. Again, thank you for your feedback and hopefully we will talk with you soon!

Replied January 2017

barbara

Staffing and Recruiting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

FUNCTIONALITY

3

Reviewed July 2020

Boomfire review

Not much

PROS

I can't say because I find the site cumbersome to use.

CONS

It is very discombobulated in terms of being able to find an item or article. Articles show up helter skelter in most cases An alphabetical listing would make much more sense. In our site, the most recent articles appear first, which is nice but a lot of what is in our Bloomfire account if for reference purposes. There should be an optional way to view articles--1) the current way things show up and 2) an alphabetized listing

Reasons for switching to Bloomfire

Not my choice, Objective Management made the decision

Vendor Response

Hi Barbara, we currently provide the ability to sort articles by publish date, update date, alphabetical, or by popularity. These sort options are available on the homepage and search results screen. If you have any other product questions, please don't hesitate to contact Bloomfire Support.

Replied July 2020

Alexandra

Food & Beverages, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

An Essential Part of our Organization!

Bloomfire has been a HUGE part of our organization. Although we have been using it for years, this last year we have undergone our largest project within the organization and Bloomfire has been our savior. It has allowed us to have a central location with all knowledge/training pertaining to this Project and the launch would not have been successful without Bloomfire! We continue to expand our use and are excited for what else is to come!

PROS

The ease of use and search capabilities! No more physical copies of manuals or parts list for us to dig through! Also, being able to have multiple communities to support other parts of the business.

CONS

We weren't successful in connecting it to Salesforce but we found it wasn't necessary for our operations. Also, we are dying to have the Bulk Contribution feature. When we take on certain contracts, we have to upload 100s of documents one by one and it can be time consuming.

Chelle

Insurance, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Life Insurance Company Migration

Bloomfire has been extremely helpful from the beginning. They have helped us develop a much-needed tool to accommodate all of our daily activity, content management and training needs.

PROS

Product is very easy to navigate and use on a daily basis. I love the flexibility with it, as it allows us to accomplish what works best for our team. The staff at Bloomfire is fantastic and always willing to help.

CONS

Bloomfire met all of our expectations. There was nothing that occurred that caused us to have to change our original idea and concept we were wanting.

Reasons for switching to Bloomfire

The other company was sunsetting and we did not want to pay the amount required to go to the system that was provided by the new company that bought it. The feature of the new software did not meet our needs.

Pippa

Apparel & Fashion, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

User friendly, effective and adaptable!

PROS

Bloomfire is exceptionally user friendly both for end users and back end admins. It is so easy to customise the platform, add your own content, manage users and maintain an archive of information. The Bloomfire team are always a joy to work with and offer quick, effective support.

CONS

Some aspects can feel overly manual at times - for example we often have end users searching for content using phrases we hadn't anticipated or possibly typos. As such, the word/phrase is not connected to the post and they do not find what they are searching for. It would be great for this search to connect phrases together a little more extensively.

Sabrina

Financial Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Best knowledge sharing platform out there!

Amazing! Would highly recommend Bloomfire to anyone. Professional and knowledgeable with every team and support person we were in contact with. Seamless migration from legacy system.

PROS

Hands down, nothing compared to their powerful search engine, AI, and deep indexing capabilities.

CONS

Honestly, love the application that I cannot think of anything I dislike!

Ester

Consumer Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2023

it takes time to get used to learn how to search and find answers

maybe because english is my second language but it took me almost 6 months to get used to how to search things and find things on it.

PROS

I love the main page and how you can change it to tailored it to our needs

CONS

sometimes it is hard to remember where the answer is and the search button and the tags are just too much. you really need to remember some key words for the search

Nandhini

Hospital & Health Care, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

Senior Associate

Good

PROS

Search functionality , Front page customisation

CONS

It would be better if we have bulk upload functionality for doc upload and access

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2019

Using Bloomfire as To Access Central Resources and Answers

PROS

SImple navigation and UI Clean design and organization of content Good responsiveness Nice app interface and functionality

CONS

Lacks a simple ability to DM account users Filtering is not elegant and seems to stick at times requiring repeated clearing Inconsistent ability to download on the app

Michele

Education Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2020

Knowledge in one place

The customer service is the best I've ever had from any company.

PROS

All of our collateral is on one place and searchable. As an admin, I can curate and monitor age of items as well so our knowledge warehouse doesn't become a dumping ground.

CONS

There are some clunky HTML tools you have to use if you start to dig into all the features. They do allow you to customize to your company fonts and styles but they have other formatting such as page spacing locked down.

Reasons for switching to Bloomfire

Search feature

David

Apparel & Fashion, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Bloomfire in the contact center

We use Bloomfire as an internal knowledge base for our customer support team. It's extremely effective in documenting best practices and updates. The social components make it easy for our team to create their own content and have it reviewed by leadership before publishing. It also makes it easy for to share and track readership over time. The comments capabilities allow us to track issues and opportunities over time, as well. We use the analytics as part of our monthly performance evaluation to ensure our team is participating and collaborating in an effort to stay abreast of whatever is changing week over week. As we've scaled up, Bloomfire has helped us maintain the feel of a start-up in how we publish and disseminate updates as a department.

PROS

Social components. Ease of publishing and editing.

CONS

Would love better internal SEO analytics.

Jane

Accounting, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed July 2020

Tax Service

I've been with JH since the onset of the portal. First season was hopeless. Second season was better, but not enough info was there. Now, lots of info, but can't find it in a timely manner.

PROS

This has a lot of potential as an info and help station for our tax preparers. It is much improved from previous years in terms of content.

CONS

The search engine leaves a lot to be desired. There is a very generous amount of info on the portal now, but trying to find specific items is tough. Perhaps a category list might be helpful so if we are looking for tax info, policy, software, job aids, marketing, etc there would be a starting place. Titles of the entries do not help to find specifics and one can spend hours looking for info when we have a client sitting in front of us and we only have minutes to come with a solution.

david

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2017

Good knowledge base tool

We found implementation very straightforward. We converted a trial account into a live account after about a month of experimentation. After publishing some internal standards for publishing we then started uploading documents from directory drives which made them searchable and much easier for our non-technical staff to locate.

PROS

Ease of use for end users searching for documents and for "Authors" to upload their documents.

CONS

A bit of version control on the published documents would be nice.

Vendor Response

David, great to hear you found the implementation easy and straightforward. We recently released a versioning feature, feel free to connect with us at support@bloomfire.com and we'd love to show you.

Replied January 2017

Marysol

Hospitality, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Great ease in accessing important work media

Overall, when I can’t find someone to answer a question for me, I can refer to Bloomfire.

PROS

I love that articles relating to policy changes and event announcements are easily accessible and available through one platform. Many questions my colleagues have can be answered by referring to Bloomfire app.

CONS

I would like the articles to be in sections, i.e., events, policy, etc.

Derek

Internet, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Bloomfire

While there's a lot I could speak to in terms of the product itself, specifically, I recently had an amazing customer support interaction with Bloomfire. I submitted a question/suggestion about something I was unaware was currently already an available feature in Bloomfire. I submitted my request, and within an hour, I had a phone call and voicemail from Chad, Director of Client Success, with an answer. Because I didn't pick up, he also sent me a follow-up email, which included a screencap video walking me through the process. I was pretty blown away by this level of fast and efficient customer support, which only makes me more of a supporter of the Bloomfire platform. Thank you for being a trusted source for in sharing information and resources!

PROS

It's easy to use, reliable, and Bloomfire offers great customer support in my experience.

CONS

It would be great to have the ability for more collaboration (i.e. multiple people working on edits at once on the same piece).

Caitlin

Insurance, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2023

Amazing Product

PROS

I love the ease of using the product and the versatility. We call it our content google at work because that is literally what we use it for. It helps our veteran agents and the new agents all alike.

CONS

The bookmarked tab can be a little overcrowded. I wish there was a way to organize it into separate folders.

Maria

Banking, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Great software

Its super easy to use.

PROS

Its user friendly and everything populates so quickly.

CONS

I have only good reviews for it. It reminds me of GOOGLE in all the best ways.

kami

Hospitality, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Bloomfire is a wonderful tool to have for my job.

Its a wonderful tool to have the information needed to be able to assist my guest. and the knowledge for myself .

PROS

information with just a few words. To be able to look up and know what is needed to help my guest.

CONS

i haven't found anything that i don't like about Bloomfire.

Jenny

Telecommunications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2017

Blooming your business

Bloomfire is very use to use and share information across the board with everyone on your team. They offer straight forward layouts and templates for your posts which you can edit at anytime from any device. So everyone can have access to the most recent information.

PROS

User friendly and you can edit at any time

CONS

When bloomfire goes down you are completely impaired if that the only place you store information on.

David

Construction, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Greatest Collaboration Portal on Earth

As a fast growing company, a location for training, sharing of ideas, storage for videos - documentation - and etc. is crucial to providing right now access. Love Bloomfire. The ability to upload and create content is sophisticated, seamless, and can learn in 15 seconds.

PROS

Allowing access over a very large group and locations. The ease of uploading content.

CONS

Front page videos.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2018

We use Bloomfire as a company intranet, it is easy to use and has great search functionality.

This software helped us get company info in one place and easily searchable.

PROS

The search functionality is what makes this software most valuable. While it gives you the ability to organize material in many different ways, the ability to do a keyword search and find what you are looking for quickly is key.

CONS

My least favorite thing about this software is the text editing capabilities. You are really limited format-wise when you are trying to create posts.

Danielle

Insurance, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2017

A great resource tool

I have had a good experience to date with the Bloomfire platform. Information is easy to create, store, and share. It is very user friendly, and Bloomfire provides good support tools.

PROS

Easy to create documents, and very intuitive.

CONS

When creating a post there are limitations for font and colour options. More formatting tools within a post would be beneficial.

Vendor Response

Danielle, we take pride in working with great customers like yourself! Our roadmap this year includes upgrades to the contribution editor I am sure you will love!

Replied January 2017

Oksana

International Trade and Development, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2023

I enjoy Bloomfire!

Overall they are great!

PROS

Bloomfire is like google for my company I love it!

CONS

It's hard to look up other members. But it's not6 extremely necessary

Showing 1 - 25 of 252 Reviews