Gainsight PX

RATING:

4.0

(7)
Overview

About Gainsight PX

Gainsight PX is a cloud-based solution designed to help businesses of all sizes create product adoption strategies through analysis of customer engagement. Key features include feedback collection, audience segmentation, goal setting, activity monitoring, and reporting. The solution enables marketers to visualize customer activity and track their interactions with the product for a particular duration. Businesses can use Gainsight PX to create custom surveys using multiple-choice or open-ended questions and monitor product usage patterns based on the responses. Additionally, the solution lets sales teams design personalized messages, emails, guidance and recommendations for prospects based on stored responses. Gainsight PX integrates with multiple third-party ...
Gainsight PX personalized guidance screenshot

Gainsight PX Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Gainsight PX

7 Reviews

User Profile

Trevor

Verified reviewer

Internet, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2021

Gainsight - a wonderful tool for your sales toolbelt

Overall, this is a wonderful product and is super valuable for efficiency and effectiveness for serving your customer base.

PROS

Rich and customizable account health scores that can be embedded in other sites like Salesforce. It’s a great product to organize your accounts and track progress and how to best service your customers.

CONS

I would prefer to have the site have separate Urls for each tab instead of it populating as you scroll down the page - it makes for latency issues at times.

User Profile

Ana

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

On the path to customer success

Being provided with more knowledge about our customer's behaviour is a fundamental strategic tool to understand our successes but also our failures. Gainsight PX helped us identify and map low engagement by customers, which translates into determining where customers needed assistance and what features must be improved.

PROS

We love every in app interaction, particularly banners, sliders, and tours. We also really like the engagement and survey analytics available. Overall, this is a fantastic solution that will help you serve your client base more effectively.

CONS

PX might be challenging to learn and master. It took us a while to master the product mapper and some of the other analytical tools. And we are still learning with the tutorials to gain insight on other/new ways the product can be used.

Reason for choosing Gainsight PX

PX enabled us to develop in-app interactions and target users who might not frequently utilize our product to its full potential. We can broaden consumer use cases and get their input simply with connections to our Knowledge Center and in-app NPS.

Nick

Higher Education, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

FUNCTIONALITY

3

Reviewed August 2023

Gainsight PX Review

PROS

I like the ability to track usage data of the products. To see who has been in the solution and how often.

CONS

When filtering to check usage data say, for a 30 day window, to have the number of times a user has logged in during that 30 day window. As opposed to seeing just the last time they were in the system and the total lifetime number of logins.

Maggie

Computer Software, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed August 2023

Great tool to track adoption!

The more I find in Gainsight PX, the more satisfaction I get! I'm able to truly help our clients. The only thing is - I don't like having to find it.

PROS

I love being able to view adoption by a client at the institution level. We work with higher education institutions, and we're able to see overall who is logging into the platform and who is using it through Gainsight PX. It helps us to find clients who aren't using the product so we can be proactive to help them!

CONS

Gainsight is not super user friendly, and I wish it was easier to export data. Seeing users and such is great, but sometimes I just want a monthly email of the total users for a platform. That may be a thing that's available, but I haven't been able to figure it out on my own. I'm also just the end user, not the owner of the software.

Crystal

Education Management, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed August 2023

Gainsight Usage Review

PROS

Love that I can find users of any campus and how many times they are coming into our different sites. Also like that I can make reports sent out to me on a cadence.

CONS

not the easiest to use when trying to learn how to use functions. multiple steps to just get to one thing.

Chrsitine

Education Management, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

User Statistics

PROS

I enjoy sending user statistics from the audience explorer.

CONS

Can be difficult to update the dashboards.

Anonymous

11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed July 2020

Easy product feedback from customers

A great tool to extract info from customers that will lead to data driven decisions

PROS

Great tool to gather customer feedback for product development, easy to use and great value for product development

CONS

It does have some limitations when it comes to implementation and compatibility

7 Reviews