Mouseflow

RATING:

4.7

(115)

About Mouseflow

Mouseflow is a behavior analytics platform used to optimize website experiences towards improving conversions, perfect for UX professionals, Product Managers, Digital Marketers, startups, small businesses, and enterprises. With Mouseflow, you can find answers that traditional analytics tools can't by allowing you to watch your website visitors' sessions, build 6 types of heatmaps for all your pages automatically, set up funnels to watch where and why your visitors drop, use form analytics to improve your lead generation, and launch feedback campaigns to learn more about your visitors.

Mouseflow Pricing

Starting price: 

$31.00 per year

Free trial: 

Available

Free version: 

Available

Session replay

Mouseflow Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Mouseflow

1 - 5 of 115 Reviews

Steve

Internet, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2021

Mouseflow allows us to capture data at a Granular Level this Is Crucial

User Profile

Robert

Verified reviewer

Arts and Crafts, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Mouseflow: You're Missing Out If You're Not Using It!

Easy set up. Easy integration. Easy to use. Great reports. It's just great.

PROS

I have a successful e commerce business selling my original works of art and printed editions. Mouseflow enables me to "see" what users are doing in both recordings and real-time. Its critical in optimizing my site to make sure collectors can locate and purchase what they are looking for. This is the most important analytical tool I have implemented and can't see having a successful online presence without it.

CONS

Features seem complete. The Friction score is confusing as is the form Interact tag... perhaps I need to read the documentation. I'd also like to have the entry level plan allow 2 websites.

Reason for choosing Mouseflow

Easy set up. Easy integration. Easy to use. It's just great.

Vendor Response

Hello Robert, Thank you for taking the time to review us. We appreciate your feedback too. If you run into any issues, please fire up a chat inside the app and support will be right with you to guide you. See you around!

Replied February 2021

Shivendra

Information Technology and Services, 10,000+ employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

Great tool to plugin to understand user reaction on web site

Greta tool . I loved it and it overall helped to increase the traffic by knowing user interactions behavior . Easy to use and can be plugged in in few min. Licensing is also moderate is worth using it. i recommend it for online marketing .

PROS

Mouseflow tool is easy to plugin into web site with little effort. Admin Portal helps us to see many kind of reports like Session replay ,Visitor details , click behavior etc. Apart from that it provides many other information like browser, device, geographic information, Time spent which helps business to understand users behavior and improve overall experience . Configuring funnel and using to analysis also a great feature

CONS

Overall is good experience , however I think for small marketing client licensing is little at high side. Apart from that looks good to me

Reasons for switching to Mouseflow

Not all the features which we were looking for

Vendor Response

Hi Shivendra, Thank you very much for sharing your Mouseflow experience on Capterra. We'd love to explore more of our partnership options with you. Could you please email us at partners@mouseflow.com? We look forward to hearing back from you.

Replied August 2021

David

Education Management, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Just an overall sotfware

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

PROS

They recording system is good with proper stadistics

CONS

The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Vendor Response

Hi David, Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility. I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

Replied January 2020

Ghislaine

Business Supplies and Equipment, 201-500 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Easy to use tracking software

Mouseflow gives a good insight into the website visitors movements on our pages. This helps us to improve pages and page flows.

PROS

I like to possibility to define which page flows you are interested in afterwards - you don't have to wait for results.

CONS

Cannot think of what I don't like about this software

Reasons for switching to Mouseflow

Hotjar had a negative effect on website speed. And you have to pre-define what pages or flows you want to follow and then wait for the results.

Vendor Response

Hello Ghislaine, Thank you for sharing your review :). We are glad to have you! We know how important site speed is, so we have made Mouseflow so that it doesn't have a negative effect on it. As we record all your website visits, your data becomes available very fast so that you can jump right in. Have you tried funnels and forms? You can build these retroactively so you don't have to remember to set them up either ;). We are around if you need us. Just fire up a chat inside the app and we'll be right with you. See you soon!

Replied January 2021