About Asana

Asana is a cloud-based project and task management solution that enables companies and ad agencies to manage and organize tasks and projects, communicate and collaborate. It is helpful for teams and companies that handle multiple projects at one time, and it can serve companies of any size.

Features include task management, reporting, automatic notifications, a customer portal, collaboration tools, dashboards, a mobile application, document management and task assigning. Asana also includes an Inbox feature that captures all updates generated automatically by the software.

Asana can be accessed through mobile devices such as laptops, tablets and smartphones. It can also be accessed on both Android and iOS smartphones. The software is free for up ...


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Supported Operating System(s):

Windows Vista, Mac OS, Web browser (OS agnostic), Windows 10

8,786 Reviews of Asana

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4,832)

4,832

4 stars

(3,029)

3,029

3 stars

(728)

728

2 stars

(112)

112

1 stars

(85)

85

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 8786 results

December 2019

Ciera from REVOLVE IMPACT

Verified Reviewer

Company Size: 2-10 employees

Industry: Media Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2019

Best Platform for Project/Team Management

Initially it was a bit overwhelming to set up and sort through all of the features and uses, but once you work with your team and figure out a system it is hands down the most useful and intuitive workspace / task management platform. There are always new features and integrations to be learned which is great to experiment and use as you grow with the platform.

Pros

The best part about Asana is how customizable it is in so many different facets, you can really tailor it to the needs of your specific team and project. The amount of functions that it has and its ability to integrate other apps and services within it makes it extremely versatile and intelligent once you customize it to all of your needs. I also enjoy that there is a mobile app version.

Cons

With all of its endless functionality tools - it can be a bit daunting in setting up the ideal layout and structure of use for your team. There are so many options and features that can make the software seem almost too sophisticated and complicated for everyday use. Not exactly user friendly up front, but once you figure it out and are patient in working out tailoring your workspace it is very useful and covers all bases.

Reasons for Choosing Asana

Overall product reviews, feedback from others who have used Asana, and the number of features and functionalities.

Response from Asana

Replied June 2020

Thank you so much for your kind words, Ciera. We really appreciate you taking the time out to share your experience with us and we're glad Asana fits your team needs! Setting conventions with you team can be a helpful way to make sure everyone in your team is aligned and working by the same principles. If you haven't yet, I'd recommend checking out this handy post we put together to help you set conventions with your team: https://asa.na/701. We've also put together some handy resources in our Academy (https://asa.na/704), and Community Forum (https://asa.na/705) to help you started with Asana. And if you have any follow-up questions, or if we can help with anything else, feel free to reach out, whether it is via our support team or community forum, we'll be more than happy to help!

May 2020

Hugo from UnicornPowered

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2020

Free version is already great, it is even better when you upgrade

I have been using Asana for many years, when I need to refer to a good and useful tool for managing project, I always say Asana. Moreover the free version offers all the needed basic features, it is impressive.

Pros

The clean UI, the board and custom fields.

Cons

Subtasks management (mostly in the board view) because too much click to reach them and no overall view (no nice hierarchical view with parents and child tasks).

Reasons for Choosing Asana

It was free, was always in evolution, offered simplicity. I have used the paid version also the features are greats!

Response from Asana

Replied June 2020

Thanks for the awesome review, Hugo! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We've some exciting updates coming up, so make sure to keep an eye on our release notes (https://asa.na/releasenotes) and product announcements in our community forum (https://asa.na/702)!

April 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

April 2020

Easy to use and quite straightforward

The first thing I find it very useful is that it helps a lot to manage my time and set priorities for different tasks. Because of its ability to be in different projects features, it will be quite handy for the ones who involve in different teams of a company like HR, Project Management.

Pros

It's quite easy to use and it has helped me a lot to keep track of my daily tasks. I find it very satisfying to complete the tasks right after i finish them. It is also handy for the management team to review everyone's tasks and how they're doing at the end of the day. It has already got essential features for task management even in free version, but I'd love to go premium later.

Cons

I hope it could provide more features like insights and trends in free version. But it is still okay to see the general insights of your work.

Response from Asana

Replied June 2020

Hi there, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! If you've any follow-up questions, please let us know via our support team (asana.com/support) or community forum (forum.asana.com), we'll be more than happy to help!

March 2020

Jake from CCM

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

March 2020

An honest review: The Pros and the Cons!

With the exception of having trouble reaching customer service to address a billing issue, I have nothing but great things to say about Asana. Our experience using the software has been great. It's helped my team to stay on top of multiple projects/deadlines at the same time without letting anything slip through the cracks.

Pros

Asana is extremely beneficial for tracking your progress/success on large team projects or individual tasks. The key features Asana offers can help you to ensure your team meets specific deadlines, any stumbling blocks are addressed in realtime, and it keeps everyone on the same page. I've used other project management softwares, such as Teamwork and Asana has been the most user friendly platform I've used to date. If you have members on your team that work better with daily reminders, this can be extremely beneficial to keep them on track and ensure high productivity!

Cons

There's one thing in particular that I've found to be frustrating with Asana. Their customer service has been extremely hard to reach at times. They do have employees with phone extensions, but you won't be able to find them online. They do provide a chat feature, but don't always follow up in a timely manner, which can be frustrating if you're operating on a deadline. Specifically, we had an issue with our billing and I could not get a hold of someone from Asana for weeks. We fortunately found a way to contact a representative from an email I had saved from prior communication. Aside from this, I have no cons to point out about the functionalities of the software itself. It's a great tool and would beneficial for any team to use.

Reasons for Choosing Asana

We've used teamwork in the past, but Asana has a cleaner look and is easier overall easier to navigate through. My marketing manager, who has managed many large teams in the past was a huge advocate for Asana and she was right!! It's well worth the investment.

Response from Asana

Replied June 2020

Hi Jake, thanks for sharing your feedback with us. We're glad you consider Asana extremely beneficial to keep your team on track and ensure high productivity! I want to apologize for any trouble you experienced reaching our customer service. We always aim to provide our customers with the best level of support possible and looks like we've missed the mark there. We are constantly working toward improving our support and will use your feedback as part of this process. If there is anything we can do to help, please let us know, we're always here to give a hand!

March 2020

Mike from Digital Hill Multimedia

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2020

Asana for Client Social Media Project Management

It's our go-to project management tool for client social media work. We are a remote team so we need a cloud-based tool to keep everything organized and it does just that. Love the mobile app as well.

Pros

Asana has been a huge asset for our team. We can break client work down and keep it all orderly in one place with great updates.

Cons

Sometimes I get to many emails! Takes time to go in and identify who should get what alerts and updates.

Response from Asana

Replied June 2020

Hi Mike, thank you so much for taking the time to leave us this amazing review! It's possible to manage which type of notifications you'd like to receive by email for your projects. You can learn how to manage these notifications in the following article: https://asana.com/guide/help/projects/people#gl-notifications And of course, if you have any follow-up questions or ideas you'd like to see implemented in Asana, feel free to join our Community Forum, where you can ask us questions, log your feature request and get support and tips from our community!