All Backlog Reviews
1-25 of 129 Reviews
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Miguel
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2018
Well designed and extremely easy to use
Tracking software issues across a dispersed organization. Worked great!
PROSIntuitive software that you can use without instruction. Upon sign-on immediately see what has recently happened and easy to click on items needing your attention. Great way to organize and collaborate on issues with a diverse team in different locations.
CONSNot much I didn't like. Perhaps the ability to add a custom field or a more fine-grained priority field (Low, Medium, High) so as to make sure people are looking next at the most pressing issue.
emmanuel
Computer & Network Security, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2023
Efficient Project Management with Room for Improvement
What I liked most about Backlog was its user-friendly interface and robust project management features. It made tracking tasks and collaborating with the team much more efficient. Additionally, the ability to set priorities, due dates, and assign tasks to specific team members was a great way to stay organized and ensure everyone was on the same page. The real-time updates and notifications also helped keep us informed of any changes or progress made on tasks. Overall, Backlog proved to be a valuable tool in streamlining our project workflows and enhancing team communication.
CONSWhat I liked least about Backlog was its limited integration options with other tools we were using. We had to manually duplicate some data and tasks across platforms, which led to inefficiencies and potential for errors
Bonnie
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed March 2019
Backlog Review
Easy to use, the UI is attractive too as i can have different Theme for different Project
CONSPrint of Project List into Excel, all the Description of task are not included
Scott
Media Production, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2023
Robust & Reliable, if not totally customizable
I mostly like Backlog and it has vitally always been reliable and available and easy to use. I wish it were much more customizable so it could be more readily adapted for the various types of work within the companies I use it with, but it's possible that this is an unreasonable expectation on my part and this simply isn't the tool for the that particular situation.
PROSEasy to pick up and use at a glance. Features are readily available in all UIs and their functions act predictably. I don't think I've ever felt the need to consult documentation, it just works as you expect.
CONSProbably part of what makes Backlog so robust is that is very specifically designed for a certain type of workflow and is not always as flexible as I'd like. For example, in Kanban mode (at least from what I can tell) there is no way to add or customize columns for different types of work (advertising copy, for example, has a much different lifecycle than software issue tracking). Likewise, for issue priorities there is only low/med/high and no room to customize for different environments or possibilities.
stella
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2023
Backlog info ®✓
Helps prioritize tasks, keeps your to-do list up-to-date, helps you focus on deadlines and it's very flexible.
CONSIt restricts storage for files with large sizes and it's always too long for larger projects making tasks become lost.
Jignesh
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Best Expericance with Backlog
Overall Excellent experience using backlog and happy to use.
PROSI have used most feature and all are very useful and easy to use and manage.UI is very user friendly.
CONSThere are no any cons in backlog. all feature are working good.
Brian
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2023
Backlog gets the job done.
It's been good. Efficient
PROSI love the use of sprint filters and the comments.
CONSI don't like that we are limited by 1 attachment per ticket, that's not feasible even at its lowest tier option
Reason for choosing Backlog
Clients choice.
Vyshali
Information Technology and Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
easy way to access Backlog
tracking is very easy and it very useful for track all the activities of the other team teamembers
PROStracking is very easy and it very useful for track all the activities of the other team teamembers
CONStracking is very easy and it very useful for track all the activities of the other team teamembers
Nishar
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Backlog is superbbb
I like most backlog. it's very easy to use.
CONSEasy-to-use backlog.UI is very user-friendly.
Amogh
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed June 2023
Mostly better than Jira
The user interface is simple and easy to use. I often found myself lost when I used Jira previously
CONSSaving options requires a button click and does not happen immediately upon the field losing focus.
Milan
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed June 2020
After months using free version for 1 project we successfully moved to paid version for all projects
We track not only reported issues/incidents, but also the planned project tasks to have overview who is working on and what is the backlog of all unassigned tasks. The main benefit is to not have projects information in several excel or project files but in one place. Also our status meetings with our teams are faster and more effective.
PROSEasy to setup and use including graphic differentiation and access rights for individual projects (customer logo and colors). No training required for users in our company who adopted this tool very fast. In addition, GantChart is really usable with several options for grouping, automatic issue creation from email is also useful to support our clients and track how our internal specialists perform. Internal wiki is also used in our company to document not only the knowledges and technical information to be shared with others in the team, but also the meeting minutes related to our projects - everything stored and available in one place. The mobile application also works as expected.
CONSIt is not possible to create links/relations in GantChart helping to display dependencies and reschedule the project tasks when something happen - now all issues have to be moved manually. Navigation in wiki would be enhanced little bit.
Arpita
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
The most compact Project Management Application!
Backlog was awesome to use!
PROSBacklog is the most compact & advanced Project Management Application! No gibberish and very clean UI/UX experience.
CONSIt's knowledgebase/FAQ features could be a little bit improved for easy navigation/usage.
John
Retail, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2020
Works exactly the way you would expect
Simplicity, configurability and easy of use.
CONSWould have liked a little more configurability and the printing optiosn are kind of limited.
Reason for choosing Backlog
I have tried so many different development/bug tracking systems and they all either were way too complex or didn't have any kind of configurability. When I finally found and tried Backlog I was so thrilled, it fit perfectly with how we do things without forcing us to do way too much. The level of configurability was good, it has gotten better but there are still some things I'd like to see improved but none are show stoppers.
Miguel
Graphic Design, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed April 2018
Feature rich project management program
The features I found in Backlog are often those you only get to experience in the higher-end products. Backlog provides multiple subscription levels that provide various features based on your organization's needs. The features are distributed among these subscriptions in a smart way, allowing you move between these levels as needed. It has an intuitive design and is quite easy to use.
PROSBacklog offers 5 account levels, including a free version that provides plenty of its features to take it for a spin. Feature rich project management tool that does more than just manage stories and tasks at a project level. Competitive pricing includes issue tracking, code review, collaboration, and much more. One of exceptional benefit that exceeded my expectation was the inclusion of a Wiki, something that most project management tools do not include or charge extra for access. This is a big plus for development teams. Track milestones, store files, and much more from an affordable tool that does not nickle and dime you. Easy to setup and use. Great dashboard for an overall view of your projects... very functional.
CONSCannot really test out some of the features in the higher subscriptions unless you upgrade. But maybe worth the shot, as their price levels are not all that bad. As with any tool that has increased features and capabilities, there is a bit of a learning curve when compared to other products.
Bhadra
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
Good Experience
After using Backlog, each project management has been improved: better time management, better updates in team during project progress
PROS- project management based - easy to use and create project/issue
CONS- some part confusing in terms of UI - people who was notified at first time issue created, wont be automatically notified if not mention in notify people when make comment/update
Sandeep
Cosmetics, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2018
we are love to use backlog
I liked the way of bugs maintenance and having simple ui to understand by the non technical persons as well.
CONSmail structure. In mail try to add bug status in front. (closed or added). In mobile push notifications we are unable to differentiate whether it is added or closed.
Mitchell
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
4
Reviewed September 2020
Backlog is a very useful tool
Backlog has helped us better track software bugs and issues reported by our clients. It's definitely made our clients more satisfied with our service that we're now able to better keep track of, and respond to, the bugs and issues they raise.
PROSI like the way Backlog helps us keep track of bugs and issues and which member of our team is assigned to them. Keeping track of bugs and issues that our clients raise is one of the areas that we struggle the most with, and Backlog helps us address this potential shortcoming.
CONSSome parts of the interface can be a little counter-intuitive to navigate. I think the next iteration of the Backlog interface could go a long way to make the tool easier to use, smoother, and even more useful.
Carmen
1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Backlog Review
Solid PM tool with flexible pricing options.
PROSSolid Project Management tool for software development teams. Interface is intuitive and training is minimal. Good reporting and project communication capabilities.
CONSSometimes the more advanced features you are looking for are only available in the higher cost subscriptions.
Devaraj
Information Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Excellent Tool
It helps us a lot to track all the issues and also it helps to take action on issues in a timely manner
PROS1. Easy to use, not an complicated one. 2. Quick alerts, easy to track all posted issues 3. I'll recommend more
CONSI'm fully satisfied and I didn't see any cons over here
Anonymous
501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed September 2019
Good tool overall for bug tracking
Overall pretty solid with great features to keep everyone growing the boat in the same direction!
PROSBacklog is a fairly simple and intuitive platform that gives the full development/product teams visibility into bugs reported by the business and allows for simple, seamless prioritization.
CONSIt's cool that Backlog offers iPhone and Android apps but they're a little diminished feature-wise compared to the full app. Still pretty handy though!
Praveen
E-Learning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Product for Monitoring Product Activities
My experience with Backlog was excellent as we were looking for tool to monitor our product development. As we were a startup company we have limited source on funds and came across with backlog which supports our cause. We appreciate Nulabs for providing us their platform for supporting our team in our product development, And would definitely would be recommend Backlog.
PROSEase to Use, Team Member were able to use it on their own without any support, Quick response for support from backlog team.
CONSNothing as such , would suggest that if you could simplify use of filters.
Anuj
Research, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
I would recommend this software
Overall it is an awesome tool.
PROSIt improves connectivity among employees and is very user friendly
CONSThe search button present at different location does not work the same way.
Amruta
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Backlog_Review
Its very easy to use, exactly this is developed as per user's need.
PROSEasy to use, not complicated, user friendly
CONSNothing is least, everything is good, user friendly
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2020
Good software
Easy to use, nice workflow and great bug tracking
CONSDoesn't have a great text editor on the issues
Gaurav
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Extremely Easy to use and Quicker!
Its a good project management and bug tracking tool.
PROS- Backlog is quite faster in terms of search - Dashboard and other projects related stuffs are well organized - Rich functionalities for project management
CONSOne thing I noticed in Backlog is listing of parent issue and sub issue, its showing both of them when we assigned an issue to some parent issue, it should only show the parent one and when click on that parent issue it will open up the sub issues if it have any.