About BugHerd

BugHerd is a cloud-based issue tracking and project management software solution for web developers and designers. The solution helps convert client feedback into tasks, which include all the needed changes and screenshots.

With BugHerd's in-page feedback feature, clients can report issues directly from users' websites. It allows developers to see where exactly issues have been reported on the sites. Clients can report the issues by clicking and commenting on the content, and the platform converts this into a bug report.

BugHerd also includes a visual task board, which shows the status of all scheduled tasks. Team members can see who is working on what task, when. Users can assign and schedule tasks with a drag-and-drop feature.

BugHerd is com...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

43 Reviews of BugHerd

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(26)

26

4 stars

(17)

17

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 43 results

February 2020

Mark from TYL

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

A no-brainer purchase for any agency or development team

A pleasure to use. Easy to install and use and it makes QA testing a delight.

Pros

It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Cons

The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Response from Splitrock Studio

Replied February 2020

Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!

April 2020

Christian from Master Publisher

Company Size: 2-10 employees

Industry: Media Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Simplify issues management and communications

Bugherd is used with all our clients and the feedback has been great. Its easy for them to see comments on tasks they have reported and for us to see how work is progressing. We use it extensively on the build of new websites.

Pros

I love how easy it is for clients to create tickets and for us to manage them. The simple interface is easy to use and incredibly powerful. Being able to visually see tickets on the web page, make discussions easier, and tracking issues easy.

Cons

It would be great to be able to add new columns. However this is a small issue.

Reasons for Choosing BugHerd

I think Bugherd is unique. We tried using BaseCamp, Trello, and other task list and issue tracking solutions but this seems the best by a mile.

Response from Splitrock Studio

Replied April 2020

Wow what a great review! Thank you Christian, we really appreciate you taking the time to outline what you love about the product. We will continue to do our very best to make collecting client feedback and tracking bugs so much easier.

September 2020

Andrew from Mellenger Interactive Ltd.

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Get BugHerd and never get another bug list over email.

Love it! We use it every day.

Pros

Clients and team love using this tool. It’s easy to figure out and use for everyone.

Cons

No way to see items assigned to you across all projects.

Reasons for Choosing BugHerd

Contextual bug pins

Response from Splitrock Studio

Replied October 2020

Hi Andrew, thank you so much for your amazing 10/10 review! Your feedback is being heard by our team as we continue to make BugHerd better for you, your team and your clients.

May 2018

Dealdiane from NetPotential

Company Size: 2-10 employees

Industry: Graphic Design

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Functionality

4.0

May 2018

Great for client and QA collaboration

Pros

This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Cons

Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

September 2020

Denitsa from Everbrave Branding Group

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great tool for small and medium-sized businesses

I've been using this tool for over 1.5 years and I love it. It helps keep up with our QA process and keeps track of all the bug reports. It has easy to use comment area where people can ask for clarification on each task/bug and it also automatically tracks all the nesessary technical details (screen resolution, operating system etc) when you report a bug, which a developer would need. I've used other alternatives such as Zendesk (which is also a great tool) however for smaller teams, I find BugHerd to be a great solution.

Pros

BugHerd is very easy to use. I haven't run into a case where someone (neither a client or a developer) has difficulties hitting the ground running with it.

Cons

The email notifications can be a much. There is an option to modify that in the settings of course, however I find clients don't typically dive into those.

Response from Splitrock Studio

Replied October 2020

Hey Denitsa, wow your 10/10 review means a lot to us! We're so glad that BugHerd has been so helpful for you, and your feedback is being passed on to our team as we do our best to make BugHerd even better.