About Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment.

Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves.

Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location....


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,691 Reviews of Confluence

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(834)

834

4 stars

(688)

688

3 stars

(146)

146

2 stars

(21)

21

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1691 results

October 2019

Steve from FOTF

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2019

The Collaboration Platform You've Waited For

We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Pros

Real-time simultaneous editing Ease of finding and organizing what I've written Constantly adding new features Integration with Jira and Trello is great, but also works as lightweight project management by itself

Cons

Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things. I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL) One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better. Also, printing is pretty tough when you have tables.

Reasons for Choosing Confluence

Confluence is quite inexpensive for what you get and it's super powerful. I really love the quick, accurate search results. The macro functionality and new "Slack" style slash commands are really cool. The notification system is very nice, especially the @mentions.

November 2020

Luke from Graphic Alliance

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

November 2020

Best knowledge management and wiki out there

If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.

Pros

Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.

Cons

It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.

August 2019

Andrew from Swarming Technology

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

August 2019

Great Resource Library within the JIRA Space

Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.

Pros

Confluence offers my company a unique solution for creating and organizing documentation and assets that need to be share amongst an entire team. In addition, it offers us a means to share some of those same documents and assets with our customers without any additional effort. Its advance permissions schemes allow you to dictate which users have access to which files, and its ease of use allows for quick publication and instant distribution. As we also use JIRA for project management, Confluence is a great complement for linking supplemental, more detailed files to ongoing projects.

Cons

Confluence word processing features are a bit rudimentary. While the application itself is easy to use, its feature limitations only allow for a certain level of detail and imagination when creating new documents. While it links seamless into the JIRA project management platform, it does come with an additional cost per user, which quick racks up your monthly Atlassian bill. For more advanced needs, an alternative platform may be a better fit.

Reasons for Choosing Confluence

We were already sold on the JIRA application, so Confluence was the natural choice.

October 2020

Mike from Software

Company Size: 11-50 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Functionality

4.0

October 2020

Great For Internal (Technical) Documentation

Confluence helped our team docuemnt our processes and compile our technical documentation and scripts in a central location. Confluence makes it easy to create and share a document, and also update docuemtnatiion and alert 'watchers' (those tied to a page) whenever changes are made. The ability to link articles to JIRA helps tie technical issues to real problems that were solved. Confluence is very feature rich and takes some time to learn, but it is worth the investment. I look forward to keep using it to help keep us organized!

Pros

The thing that I like most about Confluence is that I can create linked set articles in order to maintain technical documentation, which can be distributed across a wide range of teams and departments easily using the built-in shared features. The tools make it easy to embed pages within a page in order to create easy to follow guides. The ability to use tables and pictures helps a lot as well, and they're a lot of add-ins that can be used, such as code blocks!

Cons

If not set-up well, the organization of a workspace can get out of hand, making articles very hard to find. It is paramount to have a plan when creating pages and documents. There are not a lot of custom formatting options, and as far as I can tell, no way to automatically create a table of contents for a page, which would be a huge benefit.

November 2020

Sagar from PCF

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

Amazing Tool for Documentation and Integration

The seamless integration with different products makes this application extremely desirable for us. If you are using other Atlassian products like Jira, Trello, then Confluence is an amazing solution for bringing all tools together. As you start building your documentation on confluence, you will love this tool even more. Most Importantly, you can integrate confluence page creation from your Jenkins Pipeline using the extensive API support they have.

Pros

After using this software for more than 18 months, I can definitely say, this is a great tool for technical documentation. It provides with easy setup, multiple project spaces for different teams, amazing API's to create pages remotely from different tools and last but not the least, simultaneous editing of the same document.

Cons

The only con I would say is it's Cost. It comes with an additional cost for every user who needs access, that racks up your monthly Atlassian bill pretty quickly. If you are not looking to spend the extra overhead, you should look at cheaper options.

Reasons for Choosing Confluence

We were already using the other amazing atlassian tools like Jira, so to use Confluence was a no brainer for us.