All Helix ALM Reviews

1-25 of 27 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Harold

Medical Devices, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Helix ALM all in one package

Great, used on numerous projects. I prefer it vs a number of other tools I've used: Doors, Confluence, Jira, Jama, Matrix, Trello, Rational, and in house custom.

PROS

There are numerous packages out there but few that are all in one - one support center packages like Perforce Helix. People often forget that the biggest investment is the user's learning time and having s flexible tool with strong support and ownership is essential. Many other tool packages depend on email or user group/forum support that is unpredictable for each of the "linked" parts of the tool set. I've spend many hours to days trying to find help for problems on some of these. That said, I like that Helix in "insanely configurable", flexible and strongly supported with phone center, tutorials, examples and templates.

CONS

Round tripping items with MS tools as Word & Excel somewhat cumbersome. Editing in Helix vs familiar MS Word limited.

Reason for choosing Helix ALM

All in one tool and phone support center.

Reasons for switching to Helix ALM

Requirements, Test script, test run, Issues, and version control in on tool with one phone support center.

Shannon

Biotechnology, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2017

Powerful tool for product development, learning curve is difficult for new users (using 2015.1.2)

centralized requirement, bug and test tracking with a complete audit trail of edits, as well as "easy" automatically updating trace matrices.

PROS

Captures requirements, bugs and testing all in one place, instant update so people are all using the most up to date version, easy to add new users and licenses, can update fields and text easily to better suit project needs,

CONS

Word export challenges mean that the team won't use the export feature any more and instead has to make the update twice - once in the ALM and once in our "official" word version Test case and Test Run setup isn't WYSIWIG when embedding images into test steps, greatly annoying my developers Test Run system is not adaptable to mechanical testing, where there is one test setup and then many samples to run on a simple test (like a pull test) - so we have testing in multiple places. Validation overhead for medical device software tool requirements means we can't easily update (which means we can't update without spending on re-validation) The tool is not particularly user-friendly - I've used it for years and know where almost everything is, but new users, particularly less tech-savvy ones, have an extremely difficult time moving items through the workflow and executing tests in the system.

tim

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2017

the product is an example of an old desk top application

PROS

nothing about this product can be said to be good , it is old , cumbersome and clunky . the product needs to be refactored and replaced

CONS

poor reports - difficult to create can not have different type of issues does not really support scrum approach

Vendor Response

Thank you for sharing your thoughts, Tim. We're sorry to hear that your experience hasn't met your expectations. Our support team is always ready to help you and can be reached at support@seapine.com. I'd also like to follow up and learn more details about your experience (and how we can make it better). Helix ALM receives quarterly updates to both the desktop and web clients. You can use both clients with your license. Our top priority with product updates is to make it easier for you to use. It's true that you can't have different types of issues in the Helix IM module. But you can differentiate between issues using a field type (e.g. feature request or bug). Helix ALM also lets you use different item types for requirements, requirement documents, test cases, test runs, and issues. Contact support@seapine.com if you have more questions about this. -Jeni at Perforce Support

Replied March 2018

Ken

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

FUNCTIONALITY

3

Reviewed October 2017

Helix ALM has the necessary core features but needs work in terms of usability

Through this software, I was able to successfully document software specifications that were linked against test cases, and ultimately used for test runs. This allowed our team to much better understand just how much more work was required to be done and how far along we were in terms of the QA testing.

PROS

The software contains good functionality for linking various bits of information together between the different modules that we use (requirements, test case management, defect tracking). It's also has the flexibility to be configured to work with many different kinds of workflows (we know because we've gone through a number of different design processes over the years that we've used this).

CONS

The text editing is the portion of the software that I like the least. Copying and pasting seems to mangle linefeeds, building up a nested list of bullets has inconsistent behavior, and trying to create/edit a table is incredibly awkward. The text editor is still functional, but it's fallen below the minimum expectations for a text editor in this day and age.

Judy

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2017

It does Everything, but not always easily!

It enforces a decent workflow for trouble tickets and testing.

PROS

I like that it ties everything together and if you have things set up correctly, you get great trace-ability. It is VERY powerful, and flexible.

CONS

With so much flexibility comes a LOT of configuration. And it's not always easy to modify your workflow once it's been in use for a while. I really don't like that I have to kick everyone out of the project to make the tiniest change to the workflow and events. The cost of licenses makes it hard for us to have enough for everyone.

Van

Computer Hardware, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2020

Usage of Perforce

Overall it is a very good source control tool. It also has command line tools in automation scripts.

PROS

Shelving files is a great feature for users because they are saved onto the server and if the developers system crashes or the developer left the company, other users can retrieve them.

CONS

When a new file or folder is created in a "workspace", you cannot add it until you have added the folder in the workspace configuration. It's not intuitive enough if you are a new user.

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2021

Traceability matrix and Helix general use

I do create Test cases, open issues/defects and creating documents via the tool. Also, review and create the traceability matrix

PROS

The way the traceability is shown and connected together in one page. Adding new test cases and requirements, and supporting the while requirements flow from start to end.

CONS

In test execution , the execution itself it good, but when it comes to sample size where generally should be one Pass/Fail status, i get several results per number of samples.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2017

Using every day.

PROS

Dashboard look great really great and have valuable information. Love issues filters. You can easily find required issue with them.

CONS

Would be better if it's not lag. Some workflow steps could be improved. One flow could be assigned to two users.

User Profile

Abraham

Verified reviewer

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Difficult to set up, but quite powerful

PROS

Helix ALM is super flexible, and can be configured in just about any way you need. It can be set up to automate some steps, and when you complain, they have excellent customer support.

CONS

It is somewhat difficult to set up, and if it set up incorrectly, it is extremely frustrating to use.

Emilio

Staffing and Recruiting, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Reliable assesments

PROS

I work closely with coders at my company when developing software to make everyone's lives easier in the workspace. We have been using Helix ALM to ensure these are always state-of-the-art developments and it has proved to be reliable so far.

CONS

I don't have any complaints about this service.

Carlos

Computer Software, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2017

Great test case/requirement management tool

PROS

I like the test case/test run model which gives the the ability to generate base tests and instantiate them using test runs. I write the test once, and generate the multiple times per feature release or sprint.

CONS

The web interface for the product is not as rich as the thin client. Would like to see that catch up feature wise.

Raimundas

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2017

I've been using Helix ALM over 5 years. This was a great experience of combined SCM and Helix.

PROS

Workflow customization, integration with source provider. Dashboards looks nice feature and allows to plan future releases.

CONS

Lack of HTML support in emails sent by Helix ALM. It still doesn't support inline images. Links... Links could be displayed in more user friendly view.

Rimvydas

Telecommunications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2017

function rich software.

PROS

easy to sort items using catalogs, also it's very flexible software and allow to highly customize according our needs.

CONS

in issue window it's hard to see some details as they are hidden in various tabs. usually we do not notice attached additional files and number of reports.

Sam

Utilities, 201-500 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed October 2018

Usefull tool but need lot of improvements

Overall this is a good Product. It need lot of improvements 1. Facelift 2. More Widgets or allow creating New Widgets using filters. 3. Ability to link multiple Projects in one Report. 4. More to come :D

PROS

Everything in one place including requirements/ test cases etc. I am still learning but not enough web content compared to JIRA.

CONS

Cannot create Dashboards that we need. Not sufficient Widgets and we cannot create any widget other than pre-defined ones. Once you create more projects, you only can generate report per projects. My team works in multiple projects and I have to write multiple reports to see the work.

Ken

Retail, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2017

Since buying the product when it was called Test Track Pro it has been a good relationship

PROS

Ease of use for IT people and Business alike. Anytime we've had a question on how to use it (thru Seapine Software) it was always answered quickly.

CONS

Reporting has always been a bit weak but we make do. We also use Test Case Management and it works out well for us also.

Andy

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

Easy to set up and configure

Central place for our companies backlog.

PROS

Easy to set up, configure and administer. Great way to keep things organized. Keeps team on track with tasks.

CONS

Client-based application. It would be great if this was converted into a web application. Also, it can get overwhelming if you over complicate the set up.

Gintaras

Telecommunications, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Working for more than 1 year with this tool and I am very satisfied in Helix.

PROS

The most important thing is Filters and our company using it as much as possible. Also, we are very happy about Requirements section.

CONS

Some filters during Helix Item creation are required but they are not marked as required, i.e. Impact

Angeline

Information Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Excellent Defect management tool

Excellent tool for defect management. I had a very good experience.

PROS

We can select a bunch of defects and make changes for fields such as test owner or risk score, instead of editing each and every defects. This saves a lot of time

CONS

This tool works well in internet explorer. If they provide browser comparability for chrome too, it will be great

Thomas

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2017

Helix ALM allows us to track a project from beginning stages through the upkeep and maintenance

PROS

Easy to use and customize for specific projects, easy to track specific tasks/issues to requirements and develop test cases

CONS

All features are not available using the web interface making it difficult to perform administrative tasks over the web when access a workstation on the server's network is not available

Alfred

Management Consulting, 201-500 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Using the TestTrac with a smal process

All our Testcases on one place.

PROS

Easy to fit the processes to our needs. It is realy a good thing, that this software is so easy to fit also to smal process and deep, and complex processes.

CONS

We use a old Version form 2012, so we dont now the newest Features. This old version is not very nice and not so easy to use as it could be.

Beat

Medical Devices, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2017

Easy to use and easy to understand

Easy to use and affordable tool for requirements engineering and testing

PROS

Mostly self describing User Interface for users and the high configurability of items to make it work for a lot of different requirement types.

CONS

Even a lot is configurable, the missing of a possibility to save and distribute a view between users and specific per document reduces the usability enormous.

Gary

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2017

I use this for test case development and defect tracking

Centralizes test cases and defects and makes them easier to manage.

PROS

It has a web interface so the client software does not have to be used. It is easy to use and easily customizable with custom fields

CONS

Reports are not easily exported to Word for putting test cases into our company's document template.

Theresa

Oil & Energy, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2017

I have been using this software for a year and a half, and it is good in its speed and execution.

Helped to automate the testing process for certain reports

PROS

Its speed and execution and its usage of different features like - sending emails, record and playback, user-defined codes are excellent.

CONS

The methodology used for recording - like Contextmenu, which makes the playback session to fail, even though the necessary objects are available on the screen. Most of the time I have to debug the tool than the software against which it is being recorded

Amy

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed February 2017

Good software, a bit difficult to learn

I was given no real formal training using TestTrack, but with some assistance from my colleagues, I was able to get up and running fairly quickly. The search could be much improved, but other features seem fairly simple and easy to use.

Elwanda

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2017

End user feedback

I found TestTrack fairly easy to search, add, and process items within the scope of my work. It was already configured for my use and I did not contact customer support nor was I involved with the purchase.

Showing 1 - 25 of 27 Reviews