HiveDesk
About HiveDesk
HiveDesk Pricing
Plans start at $15 / month for 3 users. Add more users by upgrading your plan.
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for HiveDesk
1 - 5 of 26 Reviews
Jeff
Verified reviewer
Printing, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2019
Perfect for Our Business
Our experience with Hivedesk has been stellar and in fact we have recommended it to many of our clients as well. We have a large contracted services footprint and many clients have asked us how we manage it and we have told them of Hivedesk. We love the ease of use and simplicity of the client and interface.
PROSIt is extremely easy to use and very user friendly and intuitive. My work from home staff never have an issue with it, it has never affected our system or our operation and works quietly and reliably in the background. As the work from home manager, I find the reporting easy to generate. We don't need a complex system and Hivedesk gives us the information we need without a lot of clutter to effectively manage our remote staff.
CONSThere are only a few minor issues. One, when installing, the client itself is easy to install but you usually have to update your Java on almost every new install. Hivedesk does provide a link to update Java when needed which is nice, but it has to be done on most installs. Secondly, while there response through the intercom message system is fast and very effective, it would be nice if they had a live support or customer service number.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Crucial to managing a team of hourly remote workers.
Hivedesk allows us to manage remote workers in multiple time zones and locations. One of the challenges with having remote workers is you don't have the same ability to see they are actually working as you do with in office workers. We use a number of hourly freelance workers and Hivedesk gives us screenshots shots and activity rates to ensure they are working the hours they are billing us for. Its not something we monitor all the time, but rather use as a tool when we think there is a performance issue.
CONSWe have had the occasional setup issue, but this is usually resolved quickly.
MATHEW
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Value for money product
Tracking developer's time and productivity. Also the random screenshots.
CONSThe speed at which the reports are generated is very slow. Overall admin reports can be improved.
Luis
Computer & Network Security, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Tracking time with HiveDesk
We have been using HiveDesk for more than two years, they have improved the features and interface to make it more user friendly.
PROSIt is a great tool to tracking time, it is affordable and easy to implement.
CONSSome features are not easy to find, like changing work sessions.
Dave
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Keeps Honest People Honest
In today's world, remote work is a given. We use this software to handle those challenges. We tried a lot of the competitors and for many reasons hivedesk won. Plus, team loves their support. Fast and attentive.
PROSWe love hivedesk. It allows us to track peoples use and find areas of weakness. Their price level is perfect for us and we love their reporting.
CONSThe one report I want they don't have. We have a request in, but we have not gotten it. Outside of that, very impressed with solution!