Paymo

4.71 / 5 (304) FrontRunners®

About Paymo


Paymo is a cloud-based work and project management solution for small and medium client-based businesses. It offers team collaboration, resource scheduling, time tracking, and project accounting within a single suite.

Its project management features enable you to create projects, add tasks with multiple assignees, as well as save them as a template for later use. What’s left is to monitor the project progress (time tracked vs initial budgets) and manage work through one of the four different task views: List, Table, Board, and Gantt Chart.

Paymo also has you covered with a built-in timer, desktop and mobile apps, as well as accurate timesheets that act as a window into your productivity. Data can be exported later on as time reports and shared with your clients, for an extra level of transparency.

The project accounting functionality to track expenses, create automated client invoices, and transform proposals into projects, will serve you well in keeping your financials close and making sure you get paid on time.

Paymo offers 2 paid plans and a free plan for individuals and freelancers.



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Supported Operating System(s):

Web browser (OS agnostic)

304 Reviews of Paymo

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(227)

4 stars

(67)

3 stars

(9)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 304 reviews

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May 2018

Leonardo from Lunardi Architecture

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Simple and beautiful online solution to handle my small design business time tracking needs.

The main reason for switching to this software is that it allowed my entire team to track time. After using the software for a few months, there have been several benefits from using the software: - Interface is very clean and allows to track much more data that I was able to do before. - As stated in the pros, one of the best feature of the software is that it allows users to create task lists individual for each project. This allows our office to set up each project exactly per the contract. This keeps a tight control on the time spent on the project and allows tracking of additional services that are not part of the original contract. - I am working on the invoice template for the office. If i am able to set this up correctly, invoicing time would be reduced significantly each month. - The ability to track time directly out of the windows environment is great. - I am not using the time tracking feature on my phone, mostly because i spend a lot of time sitting at a desk, however other people in the office are using this feature and are happy with it. - Next step for us is to start implementing control on billable hours per user. This will allow us to control billable time and help organize employee time and work.

Pros

I have looked at several options for my company and decided on Paymo for the following reasons:
- The software has a very clean and intuitive interface
- One of the best features is how you can customize how projects are set up and tracked. You generate a task list that is checked off as you move trough the project. This is an amazing feature that organizes the project while it tracks it. It took a lot of effort to re-design how my company tracks project but in the end I am very happy with results.
- Pricing system is fair and scalable.
- The software comes with a windows desktop application. It also has a more advanced feature where it automatically calculates how your time is used -I have not tired this yet because I don't think it would work for my office.
- The ability to enter the time on a weekly calendar is fantastic. The software also has a bulk time add feature if needed.
- I am able to export all of the data in CSV format
- You are able to invoice directly out of the software - I have not been able to set up this feature yet but i am working with the support team to figure out how to make it work for my company.
- The software has several features that I have not been able to implement yet.
- Customer support has been great, answer is usually within an hour or two directly from the developers.

Cons

Below is a list of some of the limitations i have encountered using the software.
- The calendar time-sheet input is great, but it should allow drag-paste feature. This would make entering time so much faster. Not a deal breaker, because in the end time input is fairly quick.
- I was not able to import the data from my previous time-sheet software. I would like to see the option to import bulk time from an excel spreadsheet if needed. This is not a critical feature, but I have several years worth of data, that for now have to keep in a different software.
- The software comes with some standard invoice formats, it does take some effort to create custom templates. Architectural service invoices tend to be fairly complicated, I have not been able to set up the invoices as I would like yet. Support is working with me on this issue, so hopefully I can report back once I have it all setup.
- You can create custom reports for anything you want, so getting the data out is not a problem however I find that the process is a bit more tedious than what I was accustomed to before. To be fair I still need to learn the software.

Response from Paymo of

Replied August 2018

Hi Leonardi, You can use click and drag in Timesheets in the Day and Week view to create new time entries. Data can be imported/exported by using our API. You can also clone time reports, so after you get your desired settings for one report, you can clone it and only change some of the settings.

September 2017

Karen from consulting services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2017

Excellent Time Tracking and Team Scheduling Application

Pros

easy to use, reliable, accurate time tracking. Robust features. Unlimited clients and projects. Each project will have a dashboard showing total hours worked and how many tasks out of total have been completed. Projects can be tracked by custom categories, like bid, active, on hold, lost/won, archived. Task view can be switched between list, table, and kanban; users can collaborate by commenting on tasks, attaching files, assigning the task, and setting due dates. Team Scheduling allows you to see who is busy (or overwhelmed) and who is free to work on more tasks. Accounting features: Invoicing, Estimates, Expenses. The built-in timer makes tracking time spent working on tasks quick and easy.

Cons

Paymo is constantly improving this software and adding great, new features. One that would be helpful is the ability for each user to have a view showing all the tasks assigned to them, sorted by due date. Currently there is a My Tasks section, but it only sorts by Project Name.

Response from Paymo of

Replied August 2018

Hi Karen, With adding the Home area we also improved the My tasks area and added more filters and different views.

May 2018

Aaron from Thrive Web Designs

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Paymo is great for time tracking and more!

Paymo makes tracking time a breeze with great management features and role capabilities. Absolutely love the granular control on the reports and ability to manage users, projects, tasks and more. Support has always been super helpful - only contacted them twice in the last 4 years though...so that should say something. Shop approved!

Pros

We've been using Paymo in our web development shop now for years. We love the time tracking widget and always have it up on our desktops or phone to track the time we spend bouncing from project to project. Forgot to turn off the timer? No problem - can easily fix it and be on your way. Setting up projects, tasks, user management - all a breeze. The Paymo team keeps coming out with new features and what used to be just a time tracking tool is now becoming a full on project management tool. We're actually looking to expand how we use Paymo very soon...

Cons

For how we're using it right now, we don't use all the project management features and have found that PaymoWidget 4.0.19 actually works better for what we need presently. As we move our org forward though, we'll be adopting their newest widget.

May 2016

Colin from Quantos

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Deceptively well-designed app/software. Excellent value and clever too.

Do the free trial to see why. You'll get an initial impression that compared to the feature rich apps of Wrike, Asana, Basecamp, Teamwork and many others that Paymo is fairly simple. It is but it has some very-well considered functionality around user permissions, pricing and invoice/report generation. The user interface again looks simple but works great. For us, what's great about Paymo is: 1. Pricing. Great at $4.95 per user. That's a real per user price. 1 user = $4.95 per month. 2. Additional users (we use many collaborators) can then be switched on/off as required. 3. Good user permissions (switch on/off admin, tasks, projects, invoices, estimates, expenses) 4. The general focus on user performance metrics/utilization (with a good dashboard + individual user metrics by hour, month, project and billed/unbilled time. 5. Fantastic, customisable client reporting and wrap-up invoicing with unlimited free client access to these features*. *The invoice module ($9.95/month per account - which is great way to charge for this) monitors unbilled time with a one-click invoice generation button. That's a great feature whether you use Paymo to send (and receive payments) or not. In similar fashion, the client report generation tool is cleverly set-up so you can group time/costs by client, user, projects, task lists, tasks, time, day or billed status as well as include the original budgets by project or tasks. For us that's a massive time-saver and a feature-set that not available or so quick and easy to manage on any other PM system we've tried. The con's on the present feature list (hence why I've only rated Paymo 4 stars overall): 1. There's no easy to see/use UI control over project/task timescales. 2. Equally, no-billable tasks/reminders don't sit as well in the system. 3. Updates aren't realtime, another great Wrike feature. 4. There's no client/guest access to the project details (which I would have thought Paymo could add easily, by making making the default user status 'view only'. 5. Generally speaking Paymo isn't a slick or richly featured as other leading-class PMs. However, as of May 4th 2016 there's a promise on Paymo's pricing page that Gantt charts, task scheduling and progress tracking is 'coming soon'. Would be great to know roughly what that means Paymo but those three features even if relatively simple but robust (in Paymo's style) would considerably round-off and build-out the Paymo App experience.

June 2015

Alison from The Open University

Company Size: 5,001-10,000 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

June 2015

Paymo pays for itself...

As a very small business - there are only the two of us - I needed a way to accurately track the time we were spending on client projects. Paymo does that for us in a very straightforward way, and the click-and-create reports mean that I can see the information I need for invoicing and get an overview of how we're working through the agreed hours very easily. Not only is our invoicing more accurate - nearly all our monthly invoices have increased as we're not forgetting the odd half-hour here and there - but I also have the answers to the 'what were we doing all day' questions when we spent time on non-chargeable tasks and I'm able to keep a better track of those tasks, too. (I don't use Paymo's invoicing facility - it seem straightforward enough, but I want to do all my accounting in one application to simplify the VAT process.)

Pros

Support is fantastic - I have only had to ask for help a couple of times, but when I do the built-in online help facility means I get an answer very quickly, using language I understand.

The other thing that is great is the flexibility of the reporting module. One of my clients likes to see how we're using up the agreed project hours as we go through, so I have created a report just for him and given him the link. He's happy to be getting the information he needs to plan without my having to spend time getting it for him.

Cons

Most of the things that were on my wish list have been incorporated into recent releases. The only one I would still like would be the ability to share reports within the company - at the moment, I do a screenshot of the configuration and my employee copies it. It's not a huge issue, but it would be useful to be able to have personal and shared (company-wide) reports.

May 2018

John from Elements Architectural Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Paymo is very user friendly and intuitive.

The software saved lots of time on repetative non-billable tasks. It gives us more control over data and helps us narrow our focus on the parts of projects that need more efficiency.

Pros

Paymo is easy to learn, manage, and use. The price is right for most any size company and the core features are well tuned. It has saved time when preparing timesheets each week and helps us track our hours very efficiently. In a service based industry, a software like Paymo takes the uncertainty out of knowing whether or not you are on target.

The ability to gather vast amounts of data in seconds really has helped analyze our effectiveness at estimating and highlight areas for improvement.

The software's permissions setup and general user interactions are much more suited to a company that has competent employees, unlike competitors like T-sheets (quickbooks). Other time trackers tend to assume the employees are incapable of managing their timesheet and set up a lot of rules that act as roadblocks to efficiency. Paymo maintains control without becoming overbearing.

Cons

The built-in invoicing feature is a little difficult to fully customize. It has "custom" options, but they are not full control. It does allow for custom coding for invoice generation which we are doing now, but this requires someone on staff who is fairly well versed in HTML and other scripts/codes.

I wish that Paymo would talk directly with a desktop version of Quickbooks, but it does work with Quickbooks Online through Zapier Apps.

September 2018

Luis Daniel from Nexus Multimedia

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Ideal tool for project management from small companies to big ones

I'm solving the business problems of: - having all the project planning and content in one single place - tracking the time

Pros

I like the user interface, is very clean and friendly. it takes less than 5 minutes to understand how everything works which is a great advantage to train other people to use this tool. I love how you can organize all the tasks, content and planning for each project. I've been using this software for about 5 years now and will definetely recommend it to others.

Cons

I don't like that they still don't have an easy to use mobile app that shows all the content of a project. the mobile app is very limited. I hope that they can improve and give the mobile development a higher priority since we live in a mobile world these days.

There's no way to capture screenshots of what other employees are doing or measuring the productivity

May 2017

Gerrit from Design Express

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2017

Paymo has a cool widget

Time tracking is a matter of discipline. Paymo is easy enough to use on a daily base, I had little to no trouble on adapting to the habit.

Pros

The Paymo setup is quite easy and transparent. In order to customize it for our needs, I found out that I could perhaps manipulate the hierarchy of clients / projects / task lists / tasks. Before doing so, I checked with their Support desk (live chat!) to make sure I wouldn't run into problems later on.
So now, we have a structure that fits our needs pretty well.

The application allows for many views (tables!) and reports.

Cons

For managing a team, it would be nice to have options to save filters, so that you can quickly jump from one view to another.

Some views are a bit too bland, making me feel a little lost on where to go.

March 2016

Anne-Marie

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

March 2016

Excellent Project Management Software!

I have been using Paymo for about a year now and it has changed my productivity for the better. As a Freelance PA/Project Manager I work for different companies so it is imperative that I can track my time spent on different projects and tasks. Paymo does this easily and with no fuss. Paymo is easy to set up and use. The free trial is perfect for trying out Paymo. I did just that initially and was so impressed that I had to continue with the paid version of Paymo. Once Paymo had been set up and customised I could just log onto Paymo each day and easily track time. It is easy to switch between projects too. Paymo has an overview of hours worked, unbilled amounts, milestones, discussions etc so easy to see at a glance progress per project. At the end of each month I use Paymo to easily invoice my clients. Just one click of a button to invoice unbilled time, check the invoice and send by email! Easy. Paymo then keeps a list of invoices sent out which can be updated to show status. The invoice itself looks very professional and I easily added a company logo. There are custom settings to save the text to be used when sending out invoices. Customer Service is impeccable, on the few occasions I have needed to ask a question I have had fast, helpful responses and have always been dealt with very professionally and quickly. I highly recommend using this project management software, it is time saving, quick, easy and can do an awful lot to assist with the admin side of running a business. I wouldn't be without it! Thank you Paymo!

Pros

Initial free trial.
Easy to set up and use.
Easy to customise.
Easy to track time.
Easy to invoice clients.
Reporting option available.
Excellent customer service, fast to respond and very helpful.

Cons

I can't think of anything.

May 2018

Juan Pablo from Cárdenas, Vargas y Canales, S.C.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Paymo is an invaluable tool for Law Firms.

Pros

It allows our clients to know the time we dedicate to each of their cases.
Clients can review the expenses generated by their affairs.
The Law Firm knows how much time we dedicate to the affairs of each of our clients, and allows us to detect how complicated or simple an issue is.
We can assign new lawyers to each case in a simple and intuitive way.
The reports are easy to read and of great quality for our clients.
Its mobile tools are simple to use.
The software for the computer is simple and intuitive.
It has plans and prices that are adapted for each work team.<