Intervals is just so fast and flexible. For a web designer, it's hard to imagine that one couldn't benefit by using it. We've been using it for several years now. Every system has its learning curve. But this one is pretty easy! Written by designers.... for designers! They knew the territory and made it easier for the rest of us.

Might sound funny...but probably my favorite thing is the email queue that allows me to forward client requests directly into a project for time keeping. I use it constantly. It really helps when you're busy to "keep the flow going"! But honestly, there are so many conveniences with Intervals. And it's so fast and smooth!

I wish there were an easier way to attach sales tax to individual tasks for "non-web"projects. Right now you have to make a separate project for print projects like logos or brochures. It's easy enough to do, but we are always lookijng for "easier" :-) These print projects inevitably come along with web design if one has the skills.

Works and functions well for what we use it for.

We use this software for our ticketing system and works really well minus some work arounds.

I wish it was more customizable and had the owner listed in the task list.

We are are active users of this service but there are many things that it doesn't do well. We find that getting this integrated with our other systems is a challenge and that other products on the market are beginning to offer attractive features. As changing platforms means that we need to change our business practices we are not looking to move (at least in the near term) but at some point other features may attract us to other platforms. One challenge is integration with our accounting software Saasu. The ability to invoice within Intervals is OK but it isn't an accounting tool. There are many features that would be useful and I have suggested adding tags to all of the levels as a feature request in the past so that we can better identify groups of tasks or projects. Reporting isn't great and we find that we have to export the data and use other services to get the reports that we need. New features don't seem to appear that often which does make me wonder whether this service is seen more as a cash cow for the company than an actively developed service that will maintain its competitive edge over time.

Price point is good. It is easy to use.

Lack of features, difficulty in integration

Over 20 years, we've gone from Excel-based time reports to one or two other systems in our office. They all were not that great but got the job done. Then we tried Intervals and it was like a breath of fresh air. It is an easy to use (once you get used to it and go through the training), logically laid out system, that is reliable and has good support. Our whole firm has used it for over 5 years. It has evolved nicely during that time. The company that makes it seems to be led by good people. I've introduced several other firms to it and they have been happy with it also.

First, we've been a user for 5+ years and Intervals has been rock-solid. No disasters, no corrupted data, etc. Second, the system is very logical in how you work with it Third, Time entry is a breeze, which makes billable time tracking across a group of 30 people much easier to do, because we get good participation from our team members Fourth, the ability to export any report to Excel, PDF, etc. is fantastic. Every app should provide consistent output format in various file formats, if that makes sense. No matter which export format you choose, it looks like it should when it is displayed, printed or emailed, etc. Fifth, I think their support is great, although we don't need to use it much given how easy it is (once you get used to it) Sixth, these guys don't rest on their laurels and instead, continually improve the software

It has needed a mobile app for a long time. We've been waiting for it for a couple years. I've heard it is coming soon, I'm guessing early 2019. We'll see. It absolutely needs one more access level for managers, project managers and executives. It kind of has two of the three, as well as a couple others, but this has been needed for a while.

The tool is excellent for cross / site, global task management, time tracking and invoicing for time billed on an hourly basis. We also sell software and had to work around some issues to reflect invoices for software sales in the system. We are really looking for request tracking, estimating and resource planning in the same intuitive, simple method as the other features. Intervals folks are fantastic at customer support.. Great rating for the features that exist!

Simple task management and time management in a great web based tools. Intuitive, not over featured which is the plague of many tools. Good reporting, fantastic customer support

We really would like a simple customer inquiry, estimating and resource planning front-end with the same simple interface, not over featured, but covering the 80% of common requests. Invoicing should have an ability to have non-labor invoices kept out from the labor reporting. Payments made on non-labor items seem to subtract from the outstanding balance report which is what is used to determine which customers have outstanding labor items to bill. This has lead to some time against customers projects to not get billed. We have worked around it in a clunky way by creating "For billing purposes only" projects. All these extra projects take from the number of active projects which drives our license cost, but is necessary to avoid missing billing for labor spent on projects

It has allowed us to move away from paper based timesheets and track timesheets weekly.

Its fairly easy to use, you cant make any mistake that will 'break' the system. captures and tracks time fairly well.

I feel a feature that is missing is the ability to allocate staff to a home project/business unit. this would help our business greatly if when running a time entry report, along with seeing the project the hours have been billed to that we could see the home business unit (e.g HR, Finance, Marketing etc) that this person belongs to. It would also be great if you could copy a previous weeks timesheet for re-entry in current/future weeks rather than having to upload this as a template or enter time using the 'add multiple time entries' option.

I use Intervals to manage research projects and personal tasks. It is easy and flexible.

The layout is simple and the interface is organized. It has different user Levels. Users can easily start a new project, task, or milestone. Users can set time for tasks and monitor the performance of the employees through the timesheet which keeps track of every change on the tasks. It is easy to set the budget for projects and a reminder to avoid going over the budget. Users can use filters and detailed reports in Intervals to analyze the progression of their projects. The reporting feature is very appreciated by customers as they can see how much time was spent on their projects. The invoicing feature in Intervals makes the payroll of people paid per hour uncomplicated.

I think it is tricky and requires some training at the beginning, but thanks to Intervals tutorial videos I got it.

I strongly believe I made the right choice going for intervals and its price worth!

Easy time tracking. Gantt charts are good to swap the task dates. During my research, I observed intervals gives a better UI experience.

There are some issues with reporting tools however the support team gives fixes in a day or two. The resource allocation report isn't working at all.

I've used other products for time tracking, and like those much better, but for the price, this works fine.

We generally use for time tracking capabilities only, which is easy from a user perspective. The reporting capabilities are good as well.

It can be somewhat cumbersome to setup and is easy to get too granular. The reporting is good, but would be nice to have easier to use filters. The user interface could use an overhaul.

Intervals is a web-based PM tool that can be accessed from anywhere by team members. Project creation, tracking, updates, costing etc. are easily and quickly accomplished on this tool.

Intuitive, extremely user-friendly project management tool. Project creation, task creation, duplication and cost-related features are outstanding.

This is a terrific PM product; so much in fact, that the wealth of other features were almost too overwhelming (and not every feature was used.)

I purchased Intervals for my small business to make it easier to track and assign tasks. We previously had a system that no one (including me) used because it was not at all intuitive and was a poor fit with what we needed. I looked at a lot of other systems, including BaseCamp, Asana and a few others that are commonly recommended. Intervals was the best fit for what we were seeking.

The biggest 'pro' is that everyone (!) who works at my business uses it and finds that it is very intuitive. Everyone agrees that it makes our work easier and is a pleasure to use. It is very affordable for the features it offers and the numbers of projects/tasks that you can create a big selling point for me was that I could get everything that I needed for about $50 or so per month, without worrying about immediately outgrowing the system. Intervals is very forgiving when errors are made it warns you when you are about to leave a page without saving, for instance, but doesn't bombard you with alerts that aren't needed. It has plenty of room for saving documents and allows comments to be made in Intervals via any email address. It stood out from some other software in that it is also more customizable. Their customer service is excellent, and you can tell that they actually use the software and have thought through and learned what works and what doesn't. A fully-functional timer / timesheet system is another big plus.

Intervals introduces new features every quarter or so one of the latest is adding files through drag and drop. The lack of drag and drop used to be the biggest con for me, since I upload files often. So, no longer a con. That system could be a little more streamlined, and there are some file management features that I'd like to see improvements on (and which I've recommended to Intervals staff  I love that you can do that and that they actually listen!), such as the ability to organize files into folders (each task sort of acts like a folder, so this is not a big issue in most cases sometimes we have 50 files attached to a task so we have to scroll a bit). Also, the interface design is a little less contemporary than some others. However, these are all very minor, picky issues in comparison to what you get with Intervals software that more than does its job and offers more bang for the buck than its competitors.

We spent 2 months researching all the available software programs and none could meet all our requirements with the exception of Intervals. This software is so simple that our entire company use sit. We set it up in a day and it was operational 2 days latter. The training was simple so all the users felt comfortable in learning it and then advancing to the more powerful features of the software. It was become the base of communication for the company and drives efficiency in reducing non value added activities. Whenever I have a question on a feature or our data, I usually get an answer within an hour. Very fast response.

It is so simple and yet so powerful. I love the reporting and the communication updating. Costs. Their costing model work very well for us. Project updating. Its real time and I am always up to speed with the latest updates on the projects. Timesheets. The method of tracking progress using timesheets is an extremely powerful tool.

I hope this software lasts forever. I cant ever image life without it. Downloading of large data can be better but I can manage

We began using Intervals several years ago when our In-house Creative Services team outgrew the Excel Spreadsheet. We were inputing data, tracking project, etc. through Excel and then time tracking through Harvest. It was very redundant with an excessive amount of data entry for each task that came in. We were looking for a simple solution, easy input, and time tracking. Intervals had all of the feature that we needed. It's worked very well.

I like most the external request queue. I will often send emails to this as a reminder and has made tracking projects and submitting projects very easy. No complicated forms to fill out. I like the ability to run times and input data at a later date. The reports have been very helpful for performance review and project audits.

I would like it to be more adaptable to forms and collaboration with online users. It is hard to get everyone to always change statuses and track time - but I think that is a people training issue. We don't invoice so it would be nice to maybe turn off some of the functionality that we don't use. Would love to get some training or webinars on how to better use this software.

We've been using Intervals since we were a 3 person studio and find it a solid, reliable way to keep track of project time and tasks. The team finds it easy to learn and use, and i like the variety and options of running reports. Only recently did we start using the "subtasks" checklist to group items together and not drive ourselves crazy - a great move. We will set up templates using this method, to give each new similar project a good head start on what needs to be done, in what order, and in what time period. I appreciate being able to set time estimates so the producers know how they are tracking against budgeted time. The new dashboard helps us get a big picture of the budget. I hope the next evolution of this tool will allow for improved PPM (Project Portfolio Management) so the project managers can see where we have gaps in our schedule and an opportunity to shift work around or accept more.

Reliable up time, easy to learn, variety of reports available

Can't really manage the portfolio of projects (seeing across team members and tasks to understand where we have capacity).

Since I use the the time management of intervals customer satisfaction has greatly increased due to better delivery timing. Moreover I was able to adjust pricing and project cost calculations neatly, having great statistics and overviews of previous projects at hand. I would recommend this tool to everyone who offers services to customers and works on his/her own account. I reckon to have increased my income by more than 30% due to this valuable software.

Timers at the bottom of the page counting every single second needed for a certain task. Task management with calendar. "Summary" and "Break it down" reports with possibility to create a nice and customisable pdf-version for customers.

Total rates inside projects are always calculated based on time and hourly rate. It could be interesting to be able to assign a total cost independently.

I manage multiple contracts, different periods of performance, different small teams, different pricing s has done it all for me. I don’t stress when I do invoicing. Ease of reports and estimations for business proposals. Can’t say enough good things

1. Documentation and responsiveness from support. Customer service means everything to my clients, so another company that performs this way to keep me operational is excellent. 2. Ease to implement, change and operate. This is a no fuss-get business done platform. If you’re looking for bubbly themes and widgets, go elsewhere. This streamlines the management of your work in a professional way for all industries, and let’s you focus on doing your life’s calling 3. Pricing and performance. Every year or so I look at what is out there. I consider moving to something that may be a tad more expensive thinking I will get something different. Doesn’t exist for the small business team (in my opinion). Pricing has stayed consistent and reasonable for small businesses and doesn’t sacrifice on the first two items mentioned here!

Nothing I can think of...other than doing the work for me!

After trying several time booking and project management software this is the best one that brings together these two things. I am using it for more than 8 years now. It is just great, for small projects and for bigger ones too.

1. Time tracking, easy to track time 2. Simple interface 3. Very nice pricing model 4. Nice API, you can take all your data and do whatever you want with it 5. The request management system is pretty good 6.

1. Very fixed, cannot be configured to custom needs (custom fields would be great) 2. Mobile client for easy time entry would be great 3. Invoicing is not very flexible to cover all needs 4. The user rights / roles system could be a bit better organized 5. The attachment handling could be done better

We used Intervals for several years and have never encountered a bug. It replaced an in-house product. The management types like the reporting and dashboard facilities. For ordinary users it is straightforward to enter time and navigate around. The problem is getting users to do it regularly - but that is a problem with the humans not the software! There are lots of power-user features (e.g. saved searches) that we adopt over time. There's probably lots more that we could pick by reading the help but as engineers we never read manuals! We have integrated it via its API with our in-house issue tracking software: the integration was a little awkward but once set-up hasn't given us any problems. Technical support has been quick and friendly. In summary: it's a quality product that does what it sets out to do well.

Ease of use. Simplicity in the UI with power-features not far away

Nothing. I wish more software was this straightforward (and I'm looking at you Microsoft Office...)

Intervals has changed the way we work. As a distributed company, our team members are located across the globe. Intervals allows us to follow tasks together, track their status, assign them to each other, set up milestones and timelines, and keep track of everything, including tracking our time, in one place. It's easy to use and the best software of its type that we've used so far. The Intervals team listens when we ask for specific features, and updates the software to make it better and better. I love how easy it is to use and to keep track of our projects and tasks.

Ease of use, responsiveness of the Intervals team when we have questions or suggestions. Being able to track time and generate reports in the project management software helps us easily track our projects.

There is one feature I'd like to see, optionally emailing a team member about a particularly urgent task or one where the team member is a follower vs assignee. But that's a minor quibble, compared to all Intervals has to offer.

We have been using Intervals for 6 years and it is still the perfect tool for our engineering company. We trust this tool as our central (and only) hours worked database. We use it to bill our customers, to pay our employees and to follow the progress of of our projects too! It has performed flawlessly for 6 years and it is simply fantastic!!!

- Cloud-based. A must for us as our employees can work from where ever they are - Reliable - never lost data or obtained a bad report - Powerful - The data in the database can be analyzed in many different ways as provided by the built-in reports. Easy export to external processing tools if necessary. - PERFECT for project-based companies. Perfect!

Not much. Some may find it more complicated than simpler tools, but that is the price to pay to enjoy a professional grade tool...

Seriously, running a fast-paced, and fast-growing creative agency isn't easy. I've seen our average "active" Intervals projects double in less than two years from around 20 to about 40 at a time. After hours of comparison we chose Intervals more than 3 years ago and I haven't looked back since. The competition didn't have the level of detail I (we) required.

Intervals offers us the ability to set custom statuses, priorities, worktypes and SO much more. Dig down to the granular detail with their graphs and charts. As we grow, our team continues to utilize more and more of their unique functions.

Other than not having a mobile phone app yet, this project management tool rocks!

We really like that it's not just another ticket system, but also can be used as time tracking and project management-tool.

We would like to see more customization features - we have a lot of users which don't want to go very deep into a new software and the loads of features is way too complicated for them. For example, it would be great to have an option that a project haven't got any modules or milestones and then none of these options would be shown.

Before using Intervals for my project scheduling, time-tracking and invoicing, I was using a combination of Basecamp and Freshbooks. Since I switched over to using their software in 2009, I haven't even considered another product. Intervals has given me all the tools I need to for managing my freelance graphic design business and I haven't had any problems, to date. Whenever I've had software questions, their customer service has been very responsive. And, they're constantly adding new features, before I even realize I want them -- let alone need them!

Incredibly easy to use and includes all the features I need for my business in one product

Budget management, time tracking, project management, invoicing

I like the fact that time tracking, project management, task management, and invoicing is all tied together. The idea of pulling all these elements together is genius!

Currently, I use the software primarily for tracking my time and invoicing clients. My biggest beef with the software is that it does not give you the option to track your time with start & stop times. I jump between projects and tasks quite a bit during the day. Many times I don't have time to start or stop timers because I'm on the go. I usually update my time at lunch and at the end of the day by thinking back over the past few hours, and entering it into a spreadsheet in time blocks. For example: From 8:30 am - 9:00 am I worked on Project A doing project coordination. From 9:00 am - 11am, I worked on Project B writing a report... The spreadsheet allows me to enter my time in blocks of a day, but then I have to transfer those hours into Intervals. This is inefficient and duplicates effort, but I need to be able to enter it in time blocks in order to be accurate. I usually don't have time to enter time into both programs in a day, and so it ends up sliding to the end of the month. If intervals allowed you to enter hours in start/stop time blocks, then I could skip the spreadsheet and have realtime feedback on my budget. The absence of this one feature significantly reduces its effectiveness and functionality for me. If the developers would create this one feature, I would have no complaints! It would save me hours of time and I would always know where my budgets stood.

We've tried so many time tracking systems and Intervals has been meeting our needs for our software development, project manage and support teams for about 3 years now.

easy of use and flexibility to really address our needs in time tracking.

would like ability to tie specific tasks together to be able to show A needs to be done before B. there are workaround using task statuses, due dates and milestones, though.