--- title: "Workzone Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Workzone. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Workzone is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/project-management/workzone-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [Workzone](https://www.softwareadvice.com/project-management/workzone-profile/) / Workzone Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/workzone-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/workzone-profile/alternatives/) # Workzone User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 218 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 174 reviews (80%) - 4 stars: 36 reviews (17%) - 3 stars: 7 reviews (3%) - 2 stars: 1 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Workzone has been a valuable tool for our team, helping us stay organized, manage projects efficiently, and maintain visibility across multiple initiatives. - Workzone has been a valuable project management platform for our team. - As for the platform, it was selected due to its balance between having powerful features and having a very simple to use interface. ### Most mentioned cons - Those are hard to edit. When I'm trying to add something to the tasks/make sure everything relates to the appropriate item, the pop-up list is very, very small and I have a hard time reading it when I'm trying to organize it. - i.e., even just renaming a task can take multiple clicks, or changing the duration/work categories can throw off the whole project by days if you aren't careful). - Does not have the "Excel" abilities like some other project management tools. ## Workzone customer reviews Showing reviews 1-25 of 218 (page 1). ### Workzone Review - Overall rating: 5/5 - Reviewer: Saksham G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Workzone was good. It helped us in project and task management. It allowed us to transfer some tasks to another employee along with tracking their time to complete those tasks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Workzone has an excellent dashboard that gives all the important information you need to see on the front. Another good feature of Workzone is that it allows users to save their own project as a template. #### Cons Workzone is a good tool for project management but with an outdated interface. It's user-interface needs to be updated. Also, sometimes there is a slight delay that occurs while updating the tasks. --- ### Powerful Project Management with Outstanding Support - Overall rating: 5/5 - Reviewer: Terri P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Workzone has been a valuable tool for our team, helping us stay organized, manage projects efficiently, and maintain visibility across multiple initiatives. The platform is user-friendly, reliable, and flexible enough to support a variety of workflows. We especially appreciate the ability to track project progress, manage deadlines, and collaborate effectively across teams. The customer support team has also been outstanding—responsive, knowledgeable, and genuinely interested in helping us get the most value from the platform. Workzone continues to be an important part of how we manage our work and keep projects moving forward. I would recommend Workzone to organizations looking for a robust project management solution with excellent customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Workzone has been a valuable project management platform for our team. It is user-friendly, helps keep projects organized, improves visibility across tasks, and provides excellent customer support. #### Cons Workzone provides labor-rate and budget tracking capabilities, but organizations with complex billing structures may want more flexibility around rate management. i.e., Different rates based on role #### Reasons for choosing Workzone Workzone ticked off almost all of our requirements. --- ### Optimized Team Coordination - Overall rating: 3/5 - Reviewer: Otilde R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I further notice that Workzone gives great service in managing design team collaboration and managing task. As for the platform, it was selected due to its balance between having powerful features and having a very simple to use interface. Thanks to its space to handle multiple projects with the ability to keep things clear and organized and communicate with each other, this was the best option for our team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Customizable workflow templates that adjust to the project types and methodologies. A powerful advanced workload management system that displays visual cues indicating team capacity and project bottlenecks. #### Cons Potentially to make the file preview capabilities better for designing files. Custom field creation is needed with somewhat more flexibility. If I can report more customized metrics in reporting tools, that would be awesome. #### Reasons for switching to Workzone After using Asana for most of our company life and realizing, as a growing design team, we required robust project portfolio management features, we crossed over and moved to Workzone. Resource allocation and project dependency management were better handled by Workzone. --- ### Great overall tool and customer service - Overall rating: 5/5 - Reviewer: Dan V. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered We have been using Workzone for 10 years now as our marketing team's project management tool. Our experience has been nothing but positive, and the WZ team is always available and ready to help whenever anyone on our team needs it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Workzone project management tool is very easy to use. And getting new team members up-to-speed takes very little time or training. #### Cons I honestly don't have any real complaints. We have had a positive overall experience in our time using this platform. #### Reasons for choosing Workzone seemed like best value for the price at that time #### Reasons for switching to Workzone Compared numerous tools to see what worked best for our team --- ### A great tool for a marketing team! - Overall rating: 5/5 - Reviewer: Clair B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered There are no other companies for any software that support their customers as well as Workzone. From transparency and communication to continuously adding features, this is a company that listens to their customers and meets them where they are needed. We love Workzone! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you can schedule out the tasks for a project, or add as needed. I also like the reporting. I also like that we have quarterly check ins with our customer success rep where she keeps us up to date on improvements from the developers, or ways that we can improve our work flow. Lastly, Workzone listens to its customers. Some of our suggestions have actually been implemented. A great PARTNER in our team success. #### Cons The only thing we wish could change would be an "out of office" feature. This is something Workzone has been receptive to, though. In fact, we've been included in some Q and A about how it would function. So even though it's not a feature now, their team is still committed to listening to feedback and finding ways to make it work. #### Reasons for choosing Workzone Cost, single-sign on integration for security, and that wishlist! Originally we switched because our custom system was no longer supported by the creator, but then we identified a long wishlist of items we wished our system could do. Workzone met nearly all the wishlist items and more! #### Reasons for switching to Workzone Originally because our custom system was no longer supported by the creator, but then we identified a long wishlist of items we wished our system could do. Workzone met nearly all the wishlist items and more! --- ### Great app with lots of support - Overall rating: 5/5 - Reviewer: Alex A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Mentioned it above, but their support is really great. You get to know the folks who work there and even though we're not a huge client, we feel totally supported. That really helps with communicating ideas, asking for advice, and making it a useful tool for your company. You're meeting with folks who know their software and not some third-party service reading through a decision chart. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've toured a number of project management systems and it's surprising how many can't deliver what needs to get done. WorkZone does a great job at being a functional project management system. Our company needs a blend of project mgmt that is effective, yet not so robust its unwieldy, and WZ really fits the bill. It doesn't have some of the flashy features others might, but often those systems are super pricey, or don't work as advertised. WZ has plenty of features we don't utilize, so I don't mean to make it sound basic. But it works great for our team and does what it needs to, and well. Oh, also, they've been super supportive, great customer service, are continually adding new features, and open to feedback. #### Cons I guess the biggest con is that there isn't an app (like for an iPad), but that's definitely not a deal-breaker. We tested other systems that offered apps and maybe looked prettier, but weren't functional when we kicked the tires. Another con might be that, at the start, it isn't super intuitive (like most new things), but it didn't take long to get your bearings. Again, once we were up and running, it's been really smooth and useful. #### Reasons for choosing Workzone We also dipped our toes in Asana, but the email login really killed it. We're a smaller unit in a larger company, and Asana was really only interested in nabbing the entire entity. Even getting a functional trial was difficult since someone must have sampled it who-knows-when. Asana also wasn't very supportive or interested in working with a team our size. When we realized we'd need a second email account for all users, that was the dealbreaker. We also looked at Hive, which wasn't a good fit for our team, and some other system that was way too expensive. #### Reasons for switching to Workzone Not to knock TeamGantt; it was also a good tool, but wasn't implemented in a way that was useful to a growing team. WorkZone had some functionality that TG didn't, but overall we made the switch as a newly reformed team, deciding on a tool together. --- ### The Structure Your Team Needs - Overall rating: 5/5 - Reviewer: Chelsea C. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered We adopted Workzone in order to provide our institution 'clients' with project request forms and also to help our team manage daily priorities. It took some time to convey the benefits and get folks to stay accountable (i.e. actually use the forms and project tracking) but now that everyone is on board we're able to continue working towards improved processes and organization. Overall, I couldn't be more thrilled about this platform because it reduces the need for emails, tracks conversations, streamlines project-creation via templates, keeps file-review painless and makes task-reporting simple enough to hold folks accountable. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best attributes about Workzone are hands-down the project templates, the list structure/outlining, and the approval request option for files. Templates prevent the need to create projects from scratch every time and the linear task view/list keeps your priorities straight and holds everyone accountable. As a communications specialist, there's a lot of approval required for each draft hence why I'm a fan of the approval request feature. No more drafts getting lost in email or excuses for outstanding items. #### Cons The biggest issue I'm witnessing is the learning curve for folks who aren't process-oriented and/or those who aren't familiar with other project management systems (I've used others like Basecamp and Asana). However, the remedy for this is patience, practice and utilizing Workzone's training sessions/don't be afraid to ask the rep. Every customer service interaction is wonderful and they constantly make updates that make the platform easier and more efficient. #### Reasons for switching to Workzone Needed more functionality and project request forms - used to have to use Asana with Wufoo. --- ### Excellent Customer Service - Overall rating: 5/5 - Reviewer: Jodi M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered A lot of agency will use several different platforms and you don't always realize that when its all very easily tracked in one place it drastically simplifies the process for your team. It really saves a lot of time by streamlining tasks and projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You have a designated customer success person working with you regularly to ensure you're getting the most out of the product. If you have any questions they are incredibly quick to respond and you always get a real person who is very knowledgable of the product. #### Cons I don't have a lot to say for cons. If there are any concerns, they address them right away. Even with implementation they'll jump in with suggestions if your team is struggling. #### Reasons for choosing Workzone I used Workzone at a pervious company and already knew it very well. #### Reasons for switching to Workzone We wanted to be able to track individual tasks w/in a project and see progress of a project at a glance. Our previous software didn't allow that and it was also not user friendly. An additional reason was the customer support was completely lacking with our previous software. --- ### BEST project management tool out there! - Overall rating: 5/5 - Reviewer: Abby C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, the BEST program I've used to manage my projects - it's orderly, chronological, & easy to navigate. I've used other programs before, & they were a MESS. WZ's success is due to their attention to detail, & now their success is my success! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's design - I love how I can click on my projects by tab and the drop down lists my tasks in chronological order. Then it emails me when something is late, and I can check my "to-do" list every day to see what is due. FANTASTIC! #### Cons The only thing I have trouble with is the Request Forms. Those are hard to edit. When I'm trying to add something to the tasks/make sure everything relates to the appropriate item, the pop-up list is very, very small and I have a hard time reading it when I'm trying to organize it. #### Reasons for switching to Workzone Teams was A MESS. Nothing was in order and I couldn't easily navigate what tasks were mine or do first. It was just an overall disaster. --- ### Workzone works! - Overall rating: 5/5 - Reviewer: Kenya S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Workzone is pretty good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can submit request easily for other teams to review and approve. It provides status updates as well #### Cons What I like least about Workzone is the look. It can be more exciting and fun than the bland gray... --- ### One of the best tools to save time - Overall rating: 5/5 - Reviewer: Aleksandra F. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Amazing super user friendly with great features that allow me to stay on top of things while maintaining efficiency #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helped me enable teams to plan, manage, execute, and report on high volumes of projects. Which helped in my time managements #### Cons My only complaint is that you cannot open tasks in new tabs on your browser or window. --- ### Great Project Management Tool for Creative and Managing Projects & Tasks - Overall rating: 5/5 - Reviewer: Lauren K. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Easiest, most user friendly project management tool I've ever used. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Workzone is how easy it is to use - I've used a lot of Project Management tools in my career and Workzone is by far my favorite! Anyone in the organization can be introduced to Workzone and jump right in and start using it. Workzone provides very helpful and easy to understand instructional videos - which is a time saver when there is not a lot of time for formal training or demonstrations. With Workzone, you can upload all of your creative, have it reviewed and approved, and receive edits, feedback in one collaborative workspace. The reporting feature is fantastic with details and is easy to understand, which is helpful when communicating workload or project status updates. I like how you can create your own project template and save them to use for reoccurring projects without having to re-create the wheel each time! Also, there is something to be said about how SUPER easy timelines and tasks are to create! You can see your projects and tasks on a list, Gannt chart, and can even reference a calendar that will show your assigned tasks for the month, week, day or receive a daily or weekly project /task report straight to your inbox. Workzone provides the most visibility to help manage mine and my teams projects. The customer service is top notch with quick responses! #### Cons The cons have more to do with our internal processes and how we can integrate Workzone features with those processes instead of with Workzone itself. --- ### Great Software - Overall rating: 4/5 - Reviewer: Terri P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Workzone brought us out of the dark ages!! It has been a pleasure working with Workzone over the last 4 years, it has been an overall great experience! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When we onboarded Workzone, we did not have a project management software. The integration was very easy, the software is very user friendly. I like the fact that when you check your task complete it notifies the next person in the timeline to start on their task. Workzone has also worked with us to help implement changes to help improve our business. #### Cons One thing that we've discussed with Workzone is the lack of a financial tool within the software. We know this is a project management software, first and foremost, but having that tool would amplify the system. #### Reasons for choosing Workzone Workzone checked all the boxes we were looking for in a project management tool!! --- ### Why Sammons likes Workzone as our PM system - Overall rating: 5/5 - Reviewer: Julie R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, we really like the simplicity of Workzone as a project management system. It works for our environment and workflow. We've used Workzone for over 10 years. I have quarterly meetings with a WZ rep and find this to be very valuable. Workzone has always been open to suggestions on recommendations for enhancements or additional to improve the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, a simple way to manage and track projects #### Cons Some of the recent upgrades has caused confusion for reviews regarding when they are in the document manager section in regards to adding new versions of files that are routing for review vs adding files to the project folder. Unfortunately, this has caused some pain-points for us. #### Reasons for choosing Workzone Simplicity --- ### A Lifesaver for Project Management - Overall rating: 5/5 - Reviewer: Renee W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered We have been using this tool for a long time and find it vital to our work processes. We use it more as a linear tool for each person to manage their tasks/assignments, and not so much for collaboration with outside parties, though it has that capability. As an administrator, it has been essential for tracking work across departments and to manage timelines. Technical support has been excellent and Workzone staff check in from time to time to learn what else we may need to do our work better. The software is constantly improving based on feedback so we know we are always getting the best product available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like the ability to have all Creative Requests in one place, to identify assignments, and track their progress within the system.Communication is tracked within the software by project, so it is easy to track all comments related to the work. We do a very large volume of work each month and the metrics captured within the software are helpful to assess resources and workload. #### Cons There are some reports that we would like that we cannot capture with this software. Also, workload tracking does not show the cumulative hours on a persons plate when projects are delayed and the hours are still tracked in previous weeks. It takes a bit to constantly update the timeline when items are stalled in reviews/approvals, but that will be the case with any project management software. #### Reasons for choosing Workzone Workzone was extremely flexible, allowed for designations by departments/workspaces to organize work, customization options for project templates, management levels to adjust access to information, archiving system, and good built-in communication tool. --- ### Great Tool for Busy Office! - Overall rating: 5/5 - Reviewer: Patricia C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered I've been using WorkZone for more than five years and each year we find more uses! Our office runs so smoothly because WorkZone keeps each staff person on track! Thanks! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We started using this for our design projects, but the longer we used it, we found this tracking system useful to track all of the projects we do. We enter our timelines for each event or activity and each staff can follow along and check off when their portion is done. This helps us keep our work flowing to completion. #### Cons I think the WorkZone Team has thought of everything! #### Reasons for choosing Workzone I didn't choose. --- ### Workzone is a fit for us - Overall rating: 5/5 - Reviewer: Mike W. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Users have found Workzone easy to adopt, and we were quickly able to organize Workspaces based on our functional work groups within HR. This is the first time we have been able to do effective long range planning with a comprehensive view of all project work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use for a range of users with varying degrees of experience with project management applications and project management in general has been critical to our success. All our users have been able to get started right away with minimal training. #### Cons We are looking forward to being able to eventually baseline tasks and projects. Also, we operate on a 13 period fiscal year that starts at the end of August/beginning of September. We would very much like an option to display alternate calendars, since the fiscal year view is important to our planning processes. #### Reasons for choosing Workzone Cost, ease of rollout, usability --- ### Great Product, Easy to use. - Overall rating: 5/5 - Reviewer: Michael I. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I have been very happy with Workzone. Having come from using MS Project Server, Workzone is a much easier piece of software to use for Project Management. MS Project is a bit too robust and not easy to scale down. Customer service has been great, quarterly status update meetings and training how to sessions are above and beyond. Having the same customer success manager really gives it a personal feel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, short learning curve for new users. Simplified format. Fantastic customer support. #### Cons Would be nice to have more plug-ins or API for our Microsoft products #### Reasons for switching to Workzone Cost, ease of use. --- ### Changed the way we work! - Overall rating: 5/5 - Reviewer: Lisa W. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I have been extremely pleased with Workzone, and I regularly recommend this software to our sister institutions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The overall view of all our College's projects is not only a lifesaver in terms of organization, but the software also allowed our department to establish College-wide processes that let our "customers" know what to expect in terms of time, budget, and production. #### Cons Occasionally, some of the more granular features have hiccups, but I've always found the Workzone team to be responsive in providing alternatives and fixing issues. --- ### Workzone makes project management a snap. - Overall rating: 5/5 - Reviewer: Amy L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Project management is just one of the many facets of my job. After researching several software packages, Workzone met all of our needs for assigning and tracking marketing and design projects and well as task management for our events team. We use Workzone every day and would be lost without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Ease of use is key. The training we provide for new team members takes about 1/2 hour. -The cost of Workzone (for us, a nonprofit organization) was a pro. We have all the facets of the product we need and the cost is very reasonable (especially compared to other products we tested). - Customer service deserves an "A" if not an "A+". -Because project management is just a facet of our job, WorkZone appealed to us because it had just the right amount of features, without being overwhelming. #### Cons - I wish there were more templates set up for the type of projects we use (design and copy). Now that we've used WorkZone for several years, they may have these, but we've built out own. - You can easily get carried away with email notifications, especially if you oversee many projects/ staff. (This is customizable and probably has more to do with how we choose to use WorkZone.) --- ### Fantastic customer service - Overall rating: 5/5 - Reviewer: Sharon B. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered The professionals at Workzone were always available to assist with one-on-one instruction, team instruction, prompt answers, troubleshooting, and solutions. By making the process and system easy to understand through a customized training video, we experienced a smooth launch to our campus community with a high adoption rate and positive feedback. This proved to be highly beneficial. Despite launching only a few weeks prior to the Covid-19 pandemic, we were able to work remotely without missing a beat and easily onboard new users. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A project management system and a standard process for intaking design projects did not exist in our work environment prior to implementing Workzone. Workzone provided the structure we needed while being user-friendly. The dependencies and automated notifications allow for an efficient workflow and ensure projects are kept on track. The customer service is outstanding! #### Cons Our team found the markup functionality to be cumbersome when there are numerous comments/edits as it's difficult to easily tie the comment to the markup on the proof. Fortunately, the folks at Workzone are open to suggestions and are working to improve upon this. The approval status can be confusing when there are multiple rounds because it retains the previous response and approval comment. From the perspective of the admin and contributors, navigation isn't always direct—you're not always taken to the correct project or folder, requiring more clicks to get to the correct place. --- ### Workzone Review_08/17/2020 - Overall rating: 5/5 - Reviewer: Anita Y. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helps with daily project functions and let me know what other team members have on their desks. The Software Training is a 5-star item. This is so important because often people are left to figure things out on their own. Unfortunately in today's busy world if you don't reach out and physically tap someone on the shoulder and say "hello, ..." things get either overlooked or undiscovered. We don't use the software to the fullest and hope to expand of that this coming year. #### Cons What I find a con is not on Workzone's part, it is on my companies management for not being able to expand additional members to use it. The cost is divided here in the US and overseas. It is a brilliant tool and should be used accordingly. #### Reasons for choosing Workzone I was not part of the selection team. --- ### Workzone Review - Overall rating: 5/5 - Reviewer: Paige C. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I use Workzone everyday. It helps our team stay on track with Institutional Relations and Central Printing requests. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ability to comment, add files, and reply to a comment within workzone. #### Cons I think that the drop down menus for each workzone project should be consolidated. --- ### New User, Love it - Overall rating: 5/5 - Reviewer: Debbie K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great functionality and a wide variety of customization! Extremely helpful in task and project management. #### Cons It could be a little prettier, but I hear they are updating this. I'd rather it work well than look pretty (unlike a lot of other options out there that look pretty but don't function well), but pretty is nice sometimes. --- ### Love it! - Overall rating: 5/5 - Reviewer: Kristina S. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered I have been using Workzone for 6 years now and couldn't function without it. It keeps me organized and ensures that none of my projects fall behind. Not only are there graphic indicators when a project is in danger of falling behind, but the email notifications help ensure we stay on target and no items are missed. When I have an issue, or can't figure out how to do something, customer service is incredibly helpful and very very fast at responding! Such a great program and an amazing company that supports it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is incredibly easy to use and takes about 2 minutes to train a new person on. Workzone is very intuitive and easy to navigate. Editing and customizing individual projects is incredibly easy. Reports are easy to create and customize and project info is searchable for those times that my memory fails me. #### Cons There is a slight delay when updating tasks or saving new comments. This could be internet speed based though, so i'm not sure if its a valid "con" ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/workzone-profile/reviews/?page=2) --- Workzone Reviews, Pros and Cons - 2026 Software Advice