Buildium
About Buildium
Buildium Pricing
Starting price:
$55.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Buildium
1 - 5 of 2,024 Reviews
Anonymous
Used more than 2 years
OVERALL RATING:
5
Reviewed August 2021
The Best PM Software Solution
Rick
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
We deferred the decision to adopt Buildium for 10 years too long
Our biggest challenge was gathering all of our data as it was stored in numerous systems. Buildium's deployment staff was excellent in helping us to get off the ground. We were live within 30 days of starting and have continued to add functionality throughout the year.
PROSWe have been live for just over a year now. We use the applications, electronic rent collection (epay), accounting, Resident Center, and task tracking (maintenance) features of Buildium. Their automation has saved us so much time and money.
CONSWishlist rather than cons as the system is very good: 1) multiple applications would be good based on the type of property rather than being limited to just 1 application, 2) the ability to move a tenant out and move a new tenant in on the same day, 3) better tenant communications (emailing and messaging) above and beyond what is built-in, we adopted Follow-up Boss for this, 4) API should be open to Zapier
Reason for choosing Buildium
It was the best fit
Reasons for switching to Buildium
We were so fragmented, although we still kept Rentec Direct for Off Market Listings
Sumer
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
Overall great
My overall experience with Buildium has been good. It has taken longer for customer support inquiries over the years of use.
PROSI like that it is online based. Tenants can view their ledger and documents via their portal. Owners also have an online portal they can view their statements and documents.
CONSSome of the accounting features can be a bit confusing for the user and owners. Like the tenant prepayments, the calculation of management fees, and the owner contributions distribution among a single owner who owns multiple properties (if there is an outstanding balance)
Reasons for switching to Buildium
Buildium was online based and easier to use.
Vendor Response
Thanks for your honest review, Sumer. If you haven't already, try checking out Buildium Academy to see if that can help clarify some questions you have about those accounting functions. You can also reach out to customer care and they can shed some light on things. - Charlie
Replied January 2024
Miguel
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
FX PROPERTY MANAGEMENT BUILDIUM REVIEW
Amazing I am very happy with the service
PROSGreat customer service, great help to get started, so many videos and information to learn how to use the program. Keeping track of all transactions and being able to adhere with the customers on an app is amazing great product thank. you very much
CONSNothing I am happy with the service and with the program I am new to all so far everything is great.
JASON
Design, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2020
Is Buildium GOING OUT OF BUSINESS?
Is Buildium GOING OUT OF BUSINESS?
PROSNone at the moment. I am appalled with the company at the moment after using the system for 5 years.
CONSIs Buildium GOING OUT OF BUSINESS? Is anyone else having trouble getting hold of a human being at Buildium?!?!?!?!? I was on hold for 5 hours yesterday! Till the system disconnected me. No customer service agents available. I called the sales department and immediately a human answered. They were very nice but had no way of transferring my call to anywhere else in the company, not even a manger. It is day 2 now and no answer from Buildium. The sales line and the customer service line both have an automatic answer that there is a company meeting. My call is regarding the FORTE automatic payment system which has received funds from our renters but is not transferring funds to our account. I find it very suspicious that a company is: 1. Receiving funds for rent transactions but not paying the property company the rent. 2. The Customer support line is so busy that it can not answer calls. 3. The sales department answers immediately with a live person yet can not transfer a call to a service agent or a manager. 4. Sales can call me back directly the same day to up sell me a product while I am still having no call back form a manager or service agent. 5. I leave my contact number several times with a live person. Sales reaches me at my number yet I get an email from service that they can not reach me at a good number. 6. I send a reply email to service and give them my number that sales used to call me and I get a reply email from service that I need to supply a con
Vendor Response
Hi there, Thanks for taking the time to leave us your honest feedback. I understand that you and our Customer Care Team Lead, Seth, have worked through any issues you've encountered. We're happy to report we've grown our customer care team, and you should no longer be experiencing wait times as you had previously. Thanks again for taking the time to leave this review. The Buildium Team
Replied April 2020