Buildium

RATING:

4.5

(2028)

About Buildium

Discover all-in-one property management software that gives you more of the “all.” Accounting, communications, leasing, and top-rated mobile apps—there’s everything you’re looking for and then some. No matter the portfolio, Buildium is purpose-built to let you take control of every aspect of your business and drive more revenue per door. Schedule a free, personalized demo today to see how proven, purpose-built property management software can move the needle for you.

Buildium Pricing

Starting price: 

$55.00 per month

Free trial: 

Available

Free version: 

Not Available

Buildium Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Buildium

1 - 5 of 2,024 Reviews

Anonymous

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2021

The Best PM Software Solution

User Profile

Rick

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

We deferred the decision to adopt Buildium for 10 years too long

Our biggest challenge was gathering all of our data as it was stored in numerous systems. Buildium's deployment staff was excellent in helping us to get off the ground. We were live within 30 days of starting and have continued to add functionality throughout the year.

PROS

We have been live for just over a year now. We use the applications, electronic rent collection (epay), accounting, Resident Center, and task tracking (maintenance) features of Buildium. Their automation has saved us so much time and money.

CONS

Wishlist rather than cons as the system is very good: 1) multiple applications would be good based on the type of property rather than being limited to just 1 application, 2) the ability to move a tenant out and move a new tenant in on the same day, 3) better tenant communications (emailing and messaging) above and beyond what is built-in, we adopted Follow-up Boss for this, 4) API should be open to Zapier

Reason for choosing Buildium

It was the best fit

Reasons for switching to Buildium

We were so fragmented, although we still kept Rentec Direct for Off Market Listings

Sumer

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2024

Overall great

My overall experience with Buildium has been good. It has taken longer for customer support inquiries over the years of use.

PROS

I like that it is online based. Tenants can view their ledger and documents via their portal. Owners also have an online portal they can view their statements and documents.

CONS

Some of the accounting features can be a bit confusing for the user and owners. Like the tenant prepayments, the calculation of management fees, and the owner contributions distribution among a single owner who owns multiple properties (if there is an outstanding balance)

Reasons for switching to Buildium

Buildium was online based and easier to use.

Vendor Response

Thanks for your honest review, Sumer. If you haven't already, try checking out Buildium Academy to see if that can help clarify some questions you have about those accounting functions. You can also reach out to customer care and they can shed some light on things. - Charlie

Replied January 2024

Miguel

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

FX PROPERTY MANAGEMENT BUILDIUM REVIEW

Amazing I am very happy with the service

PROS

Great customer service, great help to get started, so many videos and information to learn how to use the program. Keeping track of all transactions and being able to adhere with the customers on an app is amazing great product thank. you very much

CONS

Nothing I am happy with the service and with the program I am new to all so far everything is great.

JASON

Design, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2020

Is Buildium GOING OUT OF BUSINESS?

Is Buildium GOING OUT OF BUSINESS?

PROS

None at the moment. I am appalled with the company at the moment after using the system for 5 years.

CONS

Is Buildium GOING OUT OF BUSINESS? Is anyone else having trouble getting hold of a human being at Buildium?!?!?!?!? I was on hold for 5 hours yesterday! Till the system disconnected me. No customer service agents available. I called the sales department and immediately a human answered. They were very nice but had no way of transferring my call to anywhere else in the company, not even a manger. It is day 2 now and no answer from Buildium. The sales line and the customer service line both have an automatic answer that there is a company meeting. My call is regarding the FORTE automatic payment system which has received funds from our renters but is not transferring funds to our account. I find it very suspicious that a company is: 1. Receiving funds for rent transactions but not paying the property company the rent. 2. The Customer support line is so busy that it can not answer calls. 3. The sales department answers immediately with a live person yet can not transfer a call to a service agent or a manager. 4. Sales can call me back directly the same day to up sell me a product while I am still having no call back form a manager or service agent. 5. I leave my contact number several times with a live person. Sales reaches me at my number yet I get an email from service that they can not reach me at a good number. 6. I send a reply email to service and give them my number that sales used to call me and I get a reply email from service that I need to supply a con

Vendor Response

Hi there, Thanks for taking the time to leave us your honest feedback. I understand that you and our Customer Care Team Lead, Seth, have worked through any issues you've encountered. We're happy to report we've grown our customer care team, and you should no longer be experiencing wait times as you had previously. Thanks again for taking the time to leave this review. The Buildium Team

Replied April 2020