Condo Manager Property Management Software

4.27 / 5 (22)

Our advisors have recommended this product 7 times in the last 30 days

About Condo Manager

Condo Manager is an HOA solution designed to serve condo, homeowner associations and self-managed communities. The solution includes integrated modules for financial accounting, reporting, budgeting, task scheduling, billing and other management activities.

Condo Manager can store detailed profiles of owners, tenants, vendors, units, and associations. Accounting tools include check scanners and lockbox processing capabilities, with support for an unlimited number of different bank accounts. In addition, financial statements can be generated and customized with intuitive visual development tools. In addition, the system’s database can track the activity of owners, tenants, board members, vendors and other entities.

Condo Manager is available in a...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

22 Reviews of Condo Manager

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(9)

9

3 stars

(2)

2

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

October 2019

Lee Ann from Genesis Property Management Group

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

You can teach an old dog new tricks.... lol

We were new to property management and reviewed many systems before we decided on Condo Manager. Since the initial contact with them, they have been very supportive. Our company is growing and we are happy they are along side us. In order to be successful you need a fantastic CRM system. I feel we lucked out, Condo Manager is a hidden gem and can't believe more companies in Canada are not using them.

Pros

The customer support is amazing and very patient. They are very affordable. It is a simple enough system to learn, even if you do not have an accounting back ground. It can pretty much do anything you want it to do. I really like he 'practice' mode of the system. They want you to succeed.

Cons

The online manual/help content is hard to follow. I have made mistakes and instead of bothering support have tried to look at the manual in how to fix it. It is almost impossible.

Reasons for Choosing Condo Manager

We were provided a demo that we could look through. The other companies wanted to go through it with us, which we did that too. Compared to other companies it looked so straight forward and to someone who didn't really know what they were looking for, that is big.

October 2011

Todd from Premier Association Services and Management

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2011

Our HOA management company has been family owned for over 20 years. When I took over several years ago, we were using another software system (I'll leave their name out). There are several reasons that drove us to look for new software: out dated technology, poor customer service, no flexibility, bugs in the accounting system, and a lot of manual processes for data entry. We manage homeowners associations, townhome and condo associations, patio homes, and several master planned developments. Our old system just could not support what we were doing. After countless unfulfilled promises from the old software company, we decided to start looking. After evaluating several products from other companies, we selected Condo Manager PRO, and I couldn't be any happier. Their software helps us manage everything in ONE system - no spreadsheets, no access data files, no unorganized file folders. We use their paperless document manager to store invoices, files, photos, legal documents, etc. Everything we need for our clients is available at the click of a button. There were a few "glitches" in the data conversion process, but that could be because all of our data was in an OLD database format. The support staff at Condo Manager was very helpful in getting everything converted to their system. They provided direct training for our staff and walked us through the entire learning process. Condo Manager is extremely user friendly. PROS -Stores data and tracks everything in one screen -User friendly, easy to learn -Helps track owner information, violations, delinquencies, maintenance issues, -Provides vendor management capabilities -Email statements, letters, and reports directly from the software (no added cost, one system we tried charges for this feature!) -Quick, flexible reporting -Works with bank lockbox and ACH functions -Owners can access their accounts online -Create custom letter templates for CC&R violations, ACC requests, and late notices for owners. This saves us a LOT of time! CONS -Comes with a default chart of accounts for associations. This can be customized, but please make sure you talk to your rep about any changes you want to make before you convert. -No cash basis accounting (we prefer accrual and report everything for the associations on accrual, but some board members just don't 'get it.') -This is very minor, but there is no spell check in their word processor. (Type your documents in MS Word and then import them in CM)

January 2018

Stephanie from DTA Community Management Services, Inc

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

January 2018

They were great in the beginning

I really loved this program in the beginning. It wasnt perfect but it was pretty good and it offered features that I couldnt find elsewhere. It seems that lately they have had more and more issues and its harder and harder to get help from support. Our "tech guy" is often on vacation. We have been sitting here for close to two weeks unable to bill our single family subdivisions for 2018 because we cant get support to fix whatever issue they have thats preventing it.

Pros

Cloud based, generally easy to understand, good features for homeowner associations, ability to create custom reports

Cons

Inability to control user information locally, unresponsive (or slow to respond) customer service, a lot of glitches

June 2017

Dan from Elite Management Services

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Perfect system for managing associations

We have been using this system since 2009. We have been very happy with our experience. Support has always been good and they have always worked with us if we run into issues or bugs.

Pros

Condo Manager provides all the tools needed for managing homeowner associations and condo groups. Reports are customizable and easy to generate. Homeowners can access their information online without having to call the office for basic requests. Features are made for HOAs and condos - not rental properties. Everything is stored in one central location rather than tracking things in Quickbooks, Excel, file folders, etc.

Cons

Data conversions can be a little tricky when we take on a new association. We have to copy and paste the data into an Excel template. After doing it a few times it's pretty straight forward.

January 2016

Teela from Savannah Lakes Property Owners' Association

Industry: Real Estate

Time Used: Less than 6 months


Ease-of-use

4.0

Customer support

5.0

Functionality

4.5

January 2016

Savannah Lakes POA Review

Pros

It is very comprehensive and is much easier than maintaining 5 spreadsheets to accomplish some of the same functions. I like how it all ties together and the integration between modules. The ability to tack so many things and tie it all back to the property and owner. Support has been very good. I have only been a user for 2 months and still learning but I have been very pleased so far. Be aware that there are many pieces that have to be built from scratch but they have many defaults and templates that can be used. It is better to use those and maybe changes some of your processes than to customize the system to your current processes.

Cons

The ability not to spell check and not having a more robust word processing module. I would like to seen them upgrade from Word 97 to a more recent version of Word and include more of the functions. While I believe the people doing the training are excellent and extremely knowledgeable I think training should be more extensive. The speed of the training and the fact that the trainer takes control of the computer to show how to do the processes and explain the different modules, it sometimes moves so fast that you can't comprehend everything and see what they are clicking on so you can't follow what they are saying. I feel like this has eaten up my training hours because I have had to go back to the trainer to clarify things and make corrections.