Hemlane Software

4.83 / 5 (46)

Our advisors have recommended this product 67 times in the last 30 days

About Hemlane


Hemlane is a cloud-based property management solution that caters to small businesses. The key features of the solution include property marketing, applicant screening, lease tracking, rent collection and maintenance coordination.

Hemlane enables users to market listings on over 40 websites, track leads, set automatic late fees, store documents, coordinate maintenance and communicate with tenants. It also helps tenants to apply for properties online and set up automatic online rent payments. Hemlane helps users keep track of the leases and their renewal dates through a system of alerts and notifications. A cloud-based storage is also provided for property and tenant-specific documents.Instant bank verification and income and expenses reporting are some of the other financial features provided by the solution.

Hemlane offers services on a monthly subscription basis that includes support via email, phone and through an online knowledge base.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

46 Reviews of Hemlane

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(39)

4 stars

(6)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 46 reviews

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December 2017

Ini from Coupa Software

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

I could not have kept costs down and realized additional revenue without Hemlane!

Pros

I've owned an investment property for a number of years but I recently sold it to get into a better market closer to my home. I decided to manage the property myself. There were a few tips I picked up over the years from PM companies, but it's nothing like managing it yourself. The support staff did a one-time introductory tour of the product and I was off and running. The product is amazing! I was able to create the listing easily and seamlessly. With an intuitive UI I was able to filter and managed interested candidates. Hemlane also set up the showing information, which was incredibly helpful. I don't want to understate this feature. Our property was incredibly popular and there is no way we could have handled this process if it was not for Hemlane.  

Once candidates uploaded their information, we submitted it for credit checks and received the report back in 24 hours. Crafting the lease agreement was seamless as well. They easily signed it and now all the lease documents are in a central location that is easily accessible with the click of a button. 

The ongoing management is automated. Tenants pay through the system and if a tenant is late, Hemlane sends automated reminders. Also tenants can communicate with you through the system, which keeps your relationships professional with high tough service. I could not have kept costs down and realized additional cash without Hemlane! 

January 2017

Julian from Tropical Island Retreats, LTD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

The Best Property Management Software For Real-Estate Investors and Entrepreneurs

Hemlane is a wonderful tech enabled property management solution for real-estate investors looking for a cloud based and client centric partner that allows them to streamline their operations, cut costs, and interface with tenants and vendors in a time efficient manner. Hemlane's software is intuitive and brings traditionally cumbersome and time consuming property management processes such as rent collection, vendor coordination and payment, and leasing in to a time efficient and seamless system enabled by a superior technology backed by a professional and responsive staff. Whether you are a small real-estate investor looking to self-manage passive income generating properties, or are a full time real-estate professional with an existing full service property management staff and large portfolio, Hemlane can help modernize and professionalize your property management processes.

Pros

Hemlane is intuitive, client centric, and I like that it is developed first for a cloud and mobile environment.

Cons

I only hope that Hemlane keeps adding features I reccommend--they have been very receptive to client feedback, and work to incorporate both design and functional changes as they make iterative improvements to their platform, and build out the technology's capabilities.

May 2018

Steven from Metro Realty Services

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Best decision I have made since starting my own property management company this year!

Pros

Hemlane is the best kept secret in the property management software industry! I started my own property management company this year, and was shocked by what the larger property management software companies were asking on a monthly basis. Most of them stopped talking to me because I didn't have 500 properties on my hands. Hemlane allows me to set my own showing schedule, confirms showings automatically so I'm not wasting my valuable time, produces a totally seamless online application in screening process, allows me to simply transfer applicants into tenants with the push of a button, I can send and receive funds electronically from landlords / tenants / vendors without surcharges, and much more. Any other issues I've had with setting up my company through Hemlane has been resolved by rep within a matter of minutes. I could not recommend this company enough, especially if you're thinking about starting your own property management company.**** I have worked for large property management companies in the past that used some of the big-name software companies, and I know that the value cannot be beat****

Cons

I wish that the 1099 feature came standard with the service. I have not had the software for more than a year, so in all fairness, I am assuming that all of my financial transactions on Hemlane will easily transfer to QuickBooks. I have not been disappointed By REP and her team yet!

October 2018

Andrew from NavigatorSRVS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Makes my life much easier

Mostly excellent! Their team is very responsive and supportive of any issues. They want YOU to succeed. They even helped me see that one of my units was underpriced and I ended up renting it out for $100/month more.

Pros

Hemlane makes it really easy for me to manage, collect and refund payments for tenants. I've been very pleased with that functionality and also the marketing automation. E.g. when you post a listing for a unit, it will automatically get posted on all the major sites where renters are looking. Then once people inquire, there is an automated e-mail response that encourages prospective tenants to fill out an application or reach out to the property contact with questions. I find this a very efficient way to manage dozens of inquiries when I post an availability and screen tenants efficiently. The application allows you to easily collect all the information for screening tenants in one place.

Cons

The user interface could use improvement. I had to reach out to support with questions a few times to learn how it works. It's not as intuitive as it could be which has created more of a learning curve than I would have liked. Processing online payments takes longer than I'd like (3-4 days)- though honestly this is probably more the fault of the ACH Network rather than anything Hemlane has control over.

Response from Hemlane of Tenantopia, Inc.

Replied October 2018

Thanks Andrew for your review! We look forward to continuing to make the user experience the best in the industry! And we are happy to hear about the increased revenue with your rentals.

January 2017

Hyunyoung from Kensho

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Highly recommend it

I moved for my job and left my property to OneRent for rental income. And then I had to fire them because of their poor performance and lack of communication. The transition was challenging not only because I was away, but also because OneRent won't cooperate. the founder was very patient & professional to handle all the issues and bring everything back into normal. While I was struggling with OneRent, I missed the chance to rent out my place, but she was able to find a good tenant after 3 showings. There are a bit of work involved - filling a few forms and so on. But these are the things that any landlord would like to be involved or at least wants to know. There is absolute transparency in the process and the fee is substantially low. Most of all, Dana is very knowledgeable and fantastic at handling the issues. One more thing - not sure if OneRent was trying to rip me off or if the price with Hemlane experts are reasonable. In any case, I got two quotes from these two property managers for the same job and Hemlane's quote is 40% lower than OneRent. In all, I highly recommend hiring Hemlane - it is good to know what's going on and my property manager has my back.

Pros

Transparency on the rental business and good communication channel with my tenants & property manager.

Cons

Need some work to complete the work - not exactly full service, but it is good that I could have a control.

February 2019

Paul from Hymco Ventures, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

Low cost property management software

Using this software allows me to manage three times the amount of properties with the same personnel. I think it is mainly designed for apartment complexes, but I rent single family residents and it works great.

Pros

Allows me to manage more properties with less people

Cons

Took a while to track the revenue plug in. They need to pass cc fees on to tenant

Response from Hemlane of Tenantopia, Inc.

Replied February 2019

Thanks Paul for your review! We will adding the option for tenants to pay credit card fees this year. Thank you for the recommendation and we look forward to having you on Hemlane.

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great Product That is Constantly Being Updated

Hemlane has begun to drastically change the way we operate our business. It is great to be able to keep all lease documents, maintenance requests, payment information/history, etc. all in one place. The site is easy to navigate, has a pleasing user interface, and its feature set always seems to be improving.

Pros

Customer Service has been great about getting back to me quickly with answers to my questions and listens to my feedback about how current features could be improved and about new features that would benefit my business.

Cons

Some useful features have not been released yet.

Response from Hemlane of Tenantopia, Inc.

Replied October 2018

Thank you for the review! And, we can't wait to get more great features out for you.

December 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Best property management for the price!

Pros

-Dashboard gives a great overview
-Email communication keeps me up to date
-Consolidates vital info in easy to see landing page
-Easy ACH for tenants plus they love that it is free for them
-Easy management of work orders
-Easy marketing functions

Cons

-Unable to pull reports on different payment types each month (off line, ACH etc...)
-Offline payment function needs simplification
-Does not allocate late offline payments at a single point of payment screen
-Groups payments by number of "late payments" and not property or renter
-Requires other service (zInspector or others) for move-in and move-out inspections
-Does not allow for mapping of work orders to service provider

Response from Hemlane of Tenantopia, Inc.

Replied December 2017

Thank you for your review on Hemlane! Work order mapping will be coming as new features in January 2018. We look forward to supporting your management.

September 2017

Karen from Health Care

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Hemlane provides excellent affordable property management solutions to real estate owner.

Pros

The prompt customer support and flexibility are wonderful. As owner you could get involved as much as you like or you could step back and rely on the great support you receive from Hemlane to take care of your real estate management needs. With the easy access online tools you could manage your property thousands miles away and not worry about hiring expensive local property management firm who charges way more. Also included in the package you get help from its online legal partner who is great for answering questions and preparing legal document. It is a one stop shop that meet my property management needs.

Cons

The software is constantly adding more features and it will provide more benefits for the users. Looking forward to more offering.

August 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Hemlane

I have been using Hemlane a little over a year now for a condo rental property and I am very satisfied and pleased with the service and tools they provide. When I need help, I get prompt feedback and support. The online tool is great to have one place to go to manage and see the status on my rental properties, communicate with the tenants and see any open issues. I think Hemlane is a great value for the money. Hemlane is geared towards those landlords that want to stay a little bit involved with the management activities, rather than have someone do 100% and not be involved or bothered at all. But, their tool and service make it easier to do. And the fee structure is more based upon paying for the service you use, as opposed to flat monthly %'s of the rent. Overall, I am very pleased with Hemlane and would highly recommend them.

Pros

The online tool is great to have one place to go to manage and see the status on my rental properties, communicate with the tenants and see any open issues.

Cons

I know I can get a summary, but maybe a more detailed itemization of annual expenses for tax purposes would be good.

January 2017

David from Real Estate Investor

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Hemlane significantly facilitates the expansion of my property portfolio

As I hold investment properties in a number of states throughout the US, Hemlane has provided me with an ideal, consolidated management solution, offering smart software and on-ground support applicable to each property. I now spend *significantly* less time - and have less headache - with the management of my properties. Being a client of Hemlane, I cannot imagine investing in more residential properties without them.

September 2017

Paul from Paul Lopez Property Management

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

This product is a great value & comes with excellent customer service & communication!

Pros

Hemlane is an amazing solution for streamlined online property management. Our experience managing 30+ properties through Hemlane has been fantastic thanks to the efficiency of the program and the expert communication provided by Customer support representative and her team. Having the ability to accept online applications, quickly convert specific applicants to `Tenant Status and accept online rent payments almost instantly has saved us countless hours of time & resources. Our tenants appreciate the ease of paying rent from their homes, offices & cell phones securely, having the ability to schedule automatic rent payments & having secure records of their payments through Hemlane all in one online portal. We highly recommend Hemlane for all property managers no matter the size or model of the company!

Cons

We are looking forward to added features such as printable applications & property groups by owner. We appreciate that Dana takes all of our suggestions & questions into account.

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Easily replaces traditional property managers, at a much more affordable price

Cut out the expensive property manager middleman, and gave me direct and easy control on managing my property at a much more affordable price.

Pros

Simple, intuitive UI. Ability to post listing to many different websites, and has an elegant plug-in for craigslist listing. Flexible pricing model that is significantly cheaper than traditional property managers. Fast and easy set-up for listing and tenant management.

Cons

Experienced some bugs while trying to set up tenant screening. But luckily the Hemlane staff was very responsive and helped to resolve the issue very quickly.

February 2017

Mike from Landlord

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Hemlane is ideal for my 5 properties

This company has ridiculous customer service, free onboarding, and a simple product. There are a couple of additional features that I want added to the software, but there are workarounds and the team is good at listening to me to have these features added to their enhancement list. I really like their marketing software -- it makes it easy to advertise my rental properties and see prospective tenants in one pipeline. I have only used the product for 2 months, but was able to get a renter very quickly through it.

Pros

It is simple and I don't get lost in it. I really like their marketing feature (made it easy to find a good renter) and their free onboarding.

Cons

I asked for a couple of things that are not in the software yet -- task reminders and send checks to my vendors.

June 2017

Deborah from Animal Hospice

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Fantastic program for property management and home rental. Very quick results.

It saves me time, and a lot of money. We are renting our home in California while my husband works on the east coast. This is 10% of the cost of traditional property management groups that I interviewed. Very friendly knowledgeable people. I think of it as the Airbnb of the long term rental market.

Pros

The ease of use, wide range of advertising. There is really fast tech support from folks that know how to use the program. Oh, and did I mention the price. What a value!

Cons

That it is not really geared for commercial rentals. I am hoping they go into the commercial market as well.

November 2017

Steven from Sunnyside on the Gulf

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Very happy with the function of the software for our needs

Time. I saves me time.

Pros

Its easy to use on our end once the tenants are set up. I love how it auto bills, auto late charges and lets me know who is behind. Also, the charts showing projected income for the next couple of months is nice.

Cons

Updates are being added as we go, and everyone is great to work with. I wish it had a better reporting function. Somewhere we could better keep track of expenses. We have to almost consider bringing in a quickbooks to track the expenses, on top of this product.

January 2019

Wei from Nova Realty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

You'll thank me for recommending you to try Hemlane!

I'm a real estate sales broker. I had to refer my clients to other property mangers in the past because I didn't have enough time. Hemlane made it possible for me and because of hemlane, I can expend my business and add income strand.

Pros

The staffs! There will always be softwares that have similar functions but the people who's working with you is the most important. At hemlane, business is not just a functional portal!

Cons

Nothing that I don't like. If I do, I talk to the helpful staffs, they will tell me a solution right away!

May 2018

Jerod from Self Employed

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

Does everything I need it to

Pros

Easily the best feature is their customer support. This is a huuuge deal for me and Hemlane,Team answers any question myself or my tenants have almost instantly. There are a number of websites like Hemlane, but I don't any of them do as good of a job with Customer Support as they do.

Cons

It can be a little un-intuitive for certain things & I'm sometimes not exactly clear what my tenants see vs. what I see on the website. I'd like to be CC'd or something on all the messages they see so I have a better idea of what their experience is like.

September 2017

Yusuke from RE

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Fantastic support

Saves time.

Pros

I use Hemlane's Smart management, and the amount of help you can get is great. My property manager is always willing to pick up the phone and ready to help.

Cons

The software is very easy to navigate once you get a hang of it. There will be some learnings to do for new users.

February 2019

Chris from Marlin Residential Properties

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2019

Very Impressed

Overall, for the price, I have had a great experience with Hemlane that has sped up managing my few properties a lot!

Pros

I have used this software for a few months now and it is made managing my three rentals MUCH easier. I love that I can collect rent and have the ability to manage maintenance. Also, the big thing has been how they made marketing my house so easy, I couldn't believe how many contacts I got.

Cons

The couple things that seem to be lacking is the financial side of things. They should be able to connect and upload transactions so I can do my cost accounting from this. Also, there have been some pretty long lag times as to when I put up a house and when it actually gets posted.

Response from Hemlane of Tenantopia, Inc.

Replied February 2019

Thanks Marlin Residential for the review! We really look forward to bringing more innovation on the financials side for you!