All Innago Reviews
1-25 of 308 Reviews
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Brandi
Arts and Crafts, 1 employee
Used unspecified
OVERALL RATING:
5
Reviewed November 2023
Great Inexpensive Management Software Program.
Jeffrey
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Innago is the ultimate solution for property management
It suits all my needs, whereas previously I needed several solutions, Innago does it all
PROSAfter researching and demoing all the competitor I settled on Innago for the comprehensive suite of services they offer, no one else comes close.
CONSThe accounting feature doesn’t yet pull in bank transactions for you to reconcile transactions but I’ve been told that feature is on the way.
Reason for choosing Innago
Cost, service
Reasons for switching to Innago
I was frustrated by the fees and lacking customer service of tenantcloud
Vendor Response
We appreciate this review, Jeffrey! Pleased to read that nothing else comes close. Correct on the accounting feature, so be on the lookout. Thanks for using Innago!
Replied December 2022
Maurice
Verified reviewer
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Customer Service is A1
I love that my tenants can set up their own profiles with their co signers.
CONSThe non texting feature, and we need a task manager inside the software.
Reason for choosing Innago
They are OHIO based and I talked with the rep at a local reia meeting and he help me understand some stuff.
Reasons for switching to Innago
The cost and the look of how the software was designed.
Stephanie
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Customer Service is on point
Customer service has been very good and responsive. Tenants seems to find the software easy to use.
PROSIntegration was simple and software is easy for tenants. Customer service is always quick and helpful.
CONSThere are bugs in the software that are user facing, while they are resolved quickly it seems there needs to be further testing before deploying new features.
Reason for choosing Innago
Cost
Reasons for switching to Innago
Cost
Vendor Response
Thanks for the review, Stephanie! We're always working hard to root out bugs. Some scenarios can be difficult to test for, but we'll keep working hard to add to our test kit so we can give you an even better experience.
Replied April 2021
Anonymous
1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2024
Easy use for any level.
What I like the most of Innago is that it is so easy to use. I started off with no experience and I was able to setup my tenants with no hassle. The tracking of payments is probably my favorite thing thus far. I am able to keep all my tenants document in one application.
CONSI would say the small thing that is a bit of a hassle is adding multiple tenants to the same house hold but other than that everything is smooth.
Vladislava
Verified reviewer
Commercial Real Estate, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great company
I decided to manage my own properties because the property companies are charging too much and arent doing a good job anyway. Innago seemed like the best option out of all. Its cost effective, easy to use, and the customer service is AMAZING! spent a lot of time to find the right company that can help me manage my properties. Innago seemed like the best choice and I am so happy I decided to go with them! Customer service is very helpful and responsive. They helped me to learn how to navigate the system and made the proccess really easy.
CONSI am satisfied with innago. I did not find anything i do not like about innago.
Alicia
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Saved my company hundreds of dollars thus far
Awesome
PROSInnago is convenient, easy to use, and FREE for landlords! My company has over 130 rent to own homes, and we were stuck in the stone age of technology. Innago made it possible for my company to accept payments online from our clients. Not all of our clients have taken advantage of of this option but over 20+ have. All my the tenants whom have tried it, love it as well. It's made getting rents on time easier and has saved us hundreds in fuel by limiting our travel for collections. [SENSITIVE CONTENT HIDDEN] is amazing at helping navigate the site and is always responsive. Thanks [SENSITIVE CONTENT HIDDEN]!
CONSNo complaints, I love Innago. Best affordable software
Reason for choosing Innago
Other programs cost too much and require 1 year upfront.
Vendor Response
We appreciate the review, Alicia. Glad we could help!
Replied December 2020
Anonymous
1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Best Bang for your Buck
I love that I can use my own PDF leases and that I can customize rental applications and lease terms. Overall I love that I can truly run my property the way that I want, there are so many customizable options.
CONSThe app itself is very slow. It usually works really well and has lots of great features, but often times it takes a long time for pages to load, which is frustrating - especially when I'm trying to do my book keeping quickly to set up a tenant quickly.
Reason for choosing Innago
Innago is free for landlords and E-sign leases was free as well! that was the biggest reason I chose innago.
Brandi
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
First Rate App that won't break the bank!!
Innago has taken a lot of the "labor" out of setting up and tracking individual expenses and incomes associated with each property.
PROSI really love the ease of use with Innago. It is easy to set up, assign tenants, set up application parameters, create and edit leases, track expenses, and monitor income. I love that my tenants are able to pay through the app and everything is broken down by property making tracking easier.
CONSI didn't find much difficulty in using this application.
Reason for choosing Innago
I decided to go with Innago over Quickbooks because of its cost to me.
Reasons for switching to Innago
I found the algorithms that innago has in place take out a lot of the building processes I was doing in excell to track expenses and incomes
Belinda
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Innago
Innago has been great since I have started using it
PROSI love the online payment option and tenant management
CONSI do not like that I cannot turn off the credit card option
Reason for choosing Innago
Price was best over all other products researched
Marj
Verified reviewer
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Excellent Implementation after Set Up
Excellent service from their team. Once tenants are signed up, everything goes pretty smoothly.
PROSI love the automation and streamlining of the rental payment process. The tenant portal makes is easy to collect rent and request maintenance.
CONSThere is a confusing learning curve to get everything set up properly. Payment times are janky.
Reason for choosing Innago
Better use, easier implementation, better customer service, lower overall costs
Reasons for switching to Innago
Less fees involved for landlord and the tenant.
Cedrick
Real Estate, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great Tool For Property Management
Excellent! Highly recommend to my property investor friends.
PROSThe main feature that is important for us is rent collection and tracking.
CONSWe have no complaints about using Innago.
Kimberly
Hospitality, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Impressed with Innago
They have been great with excellent customer service, prompt responses, user friendly system, ease of use and setup, and reasonable payout times
PROSTheir customer service has been great so far. Coming from another service, I was sorely disappointed in that company's customer care and ability to take care of me. I did not feel they could be trusted to process my rent payments. I am so relieved to be with Innago. They have responded back immediately each time I've sent a question, and they processed my rent payments in a reasonable time.
CONSI haven't found anything I dislike about them. It took a few extra days to get my first rent payment but that's to be expected.
Reason for choosing Innago
They were rated as having good customer service
Reasons for switching to Innago
KeyCheck uses Stripe, and Stripe was giving me issues and refusing to send my rent payment/pay outs. Their customer service was awful. I kept getting passed around to people who gave me different reasons for their hold on my payouts, and no one could figure out how to help me. This was a critical issue for me because I'm a small woman-owned business, and any delay on my payouts creates issues for me to be able to fulfill my obligations to my tenants. Innago had good reports of customer service and people who seem to truly care, and so far I've found that to be exactly true.
Victor
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Excellent Platform & Customer Service
I switched from another platform that was just horrible and Innago was able to provide me with the best platform and customer service, I switch in no time.
PROSClean platform, easy to use, helpful, organized, and great customer service!
CONSI have not found any cons to the platform or company what so ever.
Reasons for switching to Innago
The previous company did not help me and they seemed to just put me on the back burner, I was unsure if this was because I was a start up and they had to reserve all their time to their clients who provided them a bigger income or if they were just not willing to help me.
Vendor Response
Hi Victor - thanks for the feedback. We're happy to hear you've had a great experience with our support team! If you ever have any suggestions, feel free to reach out to them and let us know.
Replied December 2020
Brandon
Airlines/Aviation, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Two Thumbs Way Up
I have been with INNAGO for several years. I manage 60 tenants with fairly high turnover. After trying out several other companies and being disappointed when it comes to customer service or features I finally can across INNAGO. I have been nothing but impressed when it comes to INNAGO. First and foremost is customer service. If I have an issue I will get a response day of and can easily get someone on the phone if I need to. They are responsive and detailed and always have a solution. They will go out of there way to be proactive and help with tenant issues without any input from me which is unheard of with other companies. Next is features. I have been with INNAGO for several years and have seen them innovate and add new features that they promised with little if not no hiccups or glitches. They do what they say they are going to do when they say they are going to do it. They have taken requests from me and incorporated it into the software to make my life easier. I recommend INNAGO to everybody. Whether you have two properties or 100 they are the perfect solution. Thank you for all you do to make my life easier INNAGO!
PROSCustomer Service Innovation User friendly Full of features Workflow management Record keeping Customer Service!!!
CONSI really do not have any complaints with innago. The only thing that could be better is an app that would make interfacing for tenants easier but the website does just fine for now.
Reasons for switching to Innago
Customer service was terrible
Vendor Response
Hey Brandon - thanks for the kind words! We really appreciate it. We're happy to say that a mobile app is on its way in the next few months! As you know from your time with us, we're constantly working to make Innago more convenient, so thank you for that suggestion. It's been great working with you!
Replied September 2019
Melissa
Verified reviewer
Commercial Real Estate, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Dependable and streamlined property management platform
I love that Innago sends automated emails to my tenants when rent is due. If rent is overdue and a late payment fee is added per the lease agreement, having Innago send it rather than me contacting the tenant makes it much more professional and impartial. My tenants are paying on average 5 days earlier than before I implemented Innago. This is all at no cost to me! This is a piece of software that makes sense for any commercial or residential landlord that would appreciate a more professional and transparent interaction with their clients.
PROSThe most impactful features that Innago gave me include:- Easy to maintain and view rent payment status from all tenants- Optional online rent payment from tenants at no cost to me- Automatic email reminders for rent / other charges due- Storage of lease files- Ability to pre-schedule rent increases per the lease in place.- Platform for tenant and landlord to communicate including online lease signing/lease storage, maintenance requests and repair resolution.
CONSI would like the ability to preview communications /invitation with the prospective tenant prior to sending it so that I can make sure it is correct. I would like a feature for the tenant name field to have an alternative field for 'business name' rather than First Name and Last Name.
Reason for choosing Innago
I tried Innago first because of it's cost structure (free for landlords). I was prepared for it to be lacking features or not a good fit. After going through the easy and well documented setup, I became more of a fan. When I went live with it, I became a believer. Thank you Innago! This platform has everything I need to be successful with the management of my commercial properties. I wish I had this years ago when I owned residential rentals.
Reasons for switching to Innago
Innago provides an easier to use platform that also has accessibility to the tenants and offers free-to-landlord features (at pricing still fair to tenants) for online rent payments.
Caleb
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Great Software and Service
Setting up a new lease with Innago is so easy and great to use. The support team is knowledgeable and prompt in their responses. We have had a great experience with Innago so far!
PROSI have been using this software for 2 years now, and it is exactly what our company needed. It is a super easy platform to work with. From customizing templates to editing invoices, the overall ease of use has been great! The customer support has also been amazing. I have gotten the exact help I needed every time I reach out!
CONSThe only thing I can think of is sometimes the platform moves a little slow. It may be the browser I am using, however, its not critical to the overall quality of the service provided.
Vendor Response
Thanks for reviewing us, Caleb! It's awesome to see how well we've been able to serve you. Thanks for letting us know how we can improve. We have had a couple updates to help fasten up the speed on the browser. If this is still an issue reach out to us at support@innago.com
Replied August 2023
trusten
Real Estate, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Newbie user
overall similar to other products out there so you will see the userface being the same as it is easy to operate
PROSthat it is browser based I did not need to download software
CONSThat at one time it was not stand a lone, marketing would have to be outside of innago portal
Reason for choosing Innago
Value and did not need something that complicated
Vendor Response
Thanks so much for the review, Trusten! I'm glad we were able to get your con resolved. Hopefully you enjoy using the marketing features in Innago!
Replied July 2021
Ralph
Real Estate, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great for Mom and Pop rental businesses
What's there not to like? I personally like lease, tenant, rent, expense tracking. It keeps me keep on top of my renters and helps me track my profitability overall. Lease management is a business. I don't know how I lived without it before. I'm sure there are similar SaaS solutions out there but there is no way to beat Innago's feature set for the price.
CONSMy only cons are the reporting. I wish there was more granularity on the reports. Some graphs and timeline stuff would be good. Next is the cost for the payments. I tried to get my tenants to use Innago payments but unfortunately they got turned off by the additional cost it brings. If the payments can be done at a more reasonable rate to tenants, I would love to have them all using Innago for payments as well.
Reason for choosing Innago
Cost.
Vendor Response
Thanks for the review, Ralph!
Replied July 2021
Matt
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Fantastic Company
I have been looking for a provider for a long time, Innago notifies my tenants and tenants can split payments between roommates.
CONSMy tenants have notified me multiple times that their invoice does not show itemized line items.
Vendor Response
Thanks for the review, Matt! Regarding the invoice, the dashboard shows a total owed, but the tenants can click any of the invoices to see each of the line items listed. If you need any further info on this, just reach out. We'd be happy to provide guidance!
Replied March 2021
Christopher
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Switched from another system
Overall, the system is awesome! It did take some getting used to, but that is with every software out there. I have used 3 other systems and will tell you that Innago is the ONLY one that sticks with us for support. The other systems were great during the implementation period, communication was top notch, but then came our day to day use and we would have to submit a trouble ticket and wait sometime 4-5 days for a reply, and even then sometimes it was a link to their FAQ's. We have been using Innago for about 6 months now, and even as late as [SENSITIVE CONTENT HIDDEN], I called in and got a real person that handled my question!
CONSA little time to get used to it, but after that, NO CONS.
Vendor Response
Hey Christopher - thanks for the feedback! We're happy to hear you've had a great experience with our support team! If you ever have any suggestions, feel free to reach out to them and let us know.
Replied December 2020
Solomon
Commercial Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Awesome Software all around
I use the software for both a residential property and a commercial condo association. I was introduced to Innago via a web search and because it was free to me as the landlord of a SFR and that it provided a means of communication with my tenant. Set up was quick, easy and intuitive. I received very good feedback from my tenant as well. The communication with tech support was quick and efficient as well. In a conversation with [SENSITIVE CONTENT HIDDEN] at Innago, I discovered we could set up an Association as well. It changed the terms such as tenant to owner, rent to dues, etc. We now use it manage our Association as well! Big high-five to the Innago Team, I love the product!
PROS1. The communion features between us and our tenants and also, in our case, Owners in our Association is awesome. 2. Once the system is set up it's really "set it and forget it" process. 3. It's free to the Landlord...crazy awesome. You get so many features and capabilities for free!?
CONSIf I'm to be picky, I would like to see more ease of use in the invoicing set up. What the system is capable of gets 5 stars. How you have to get it set up I wish was a bit easier. I will say that tech support was quick to help and Innago has regular webinar training so that really helps!
Reason for choosing Innago
Free, communication features, invoicing features and ease of use.
Vendor Response
Thanks Solomon! Glad you're loving Innago. We'll definitely take your thoughts on invoicing to heart and see where we can improve.
Replied March 2021
Marla
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
A must have for any property manager.
I love innago. It makes having rental property so much easier to manage. From creating and signing leases on line to helping to keep me organized and on top of things. It lets me know 90 days out when a lease is expiring. It automatically sends out monthly invoices to tenants for rent. It makes it so easy for tenants to pay the rent on line. The maintenance request feature helps keep a paper trail of work done. The reports generated are helpful year end and there are many, many more features that I love.
PROSI like so many things. Love that tenants can pay their rent on line. It keeps me organized. Alerts me of any communication or requests from tenants. The reports you can print come in handy. Easy to see who has paid and who hasn't.
CONSI don't have any cons. It is so good. They have thought of everything you need.
Vendor Response
Thanks for the review Marla! We really appreciate it.
Replied June 2021
Danielle
Verified reviewer
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
The best platform for property management and rent collection
Great customer service and technical support. They answer or call back promptly.
PROSI like that it is robust and I can do multiple functions in one system. It allows me to create invoices for non rent services and review payment history.
CONSI would like to work on how to integrate it with my quickbooks.!
Reason for choosing Innago
More robust, better service and overall experience.
Vendor Response
Hi Danielle, thank you for this review! Glad to hear that you're able to do multiple functions within the software. In terms of integrating with QuickBooks, we do have that option. If you are still having this issue and need some help please contact us at support@innago.com.
Replied July 2022
Lee
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Best Option for Small Real Estate Investor
Great! [SENSITIVE CONTENT HIDDEN] and the others at Innago make it a lot easier to be successful as a real estate investor, by providing systems that provide a professional appearance at a fantastic price. Every time that I have had a question they have been quick to respond and help.
PROSRent collection and payment processing take away the biggest headache as a real estate investor. Automatic invoicing makes it even easier. Easy to use software with great technical support when you need it.
CONSI can't think of reason to not use this software, particularly for a beginning landlord. The price and features of the this software make it very affordable to look like a professional landlord that offers payment options and features that were traditionally only offered by landlords with an office and staff.
Vendor Response
Thanks Lee! It's been great working with you the last few years! So glad you enjoy Innago.
Replied June 2021