Innago

RATING:

4.9

(308)

About Innago

Innago is a free, easy-to-use property management software solution, designed to save you time & money. Our mission is to make renting simple, accessible, & affordable for landlords of any size. Too many alternatives are expensive & overwhelming, turning a "solution" into a problem. Innago allows you to easily: collect rent, screen tenants, list properties, manage work orders, create applications, sign leases, organize financials, communicate with tenants, & much more!

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Innago Pricing

Innago is available for free for landlords and property managers.

Free trial: 

Available

Free version: 

Available

Dashboard

Innago Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Innago

1 - 5 of 308 Reviews

Brandi

Arts and Crafts, 1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2023

Great Inexpensive Management Software Program.

User Profile

Jeffrey

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Innago is the ultimate solution for property management

It suits all my needs, whereas previously I needed several solutions, Innago does it all

PROS

After researching and demoing all the competitor I settled on Innago for the comprehensive suite of services they offer, no one else comes close.

CONS

The accounting feature doesn’t yet pull in bank transactions for you to reconcile transactions but I’ve been told that feature is on the way.

Reason for choosing Innago

Cost, service

Reasons for switching to Innago

I was frustrated by the fees and lacking customer service of tenantcloud

Vendor Response

We appreciate this review, Jeffrey! Pleased to read that nothing else comes close. Correct on the accounting feature, so be on the lookout. Thanks for using Innago!

Replied December 2022

Carter

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Innago review

At first I had a hard time due to the fact I never had any computer training. Now that I learned to use the app is not hard a all. The support is hand down the best I have ever experienced. I was having issues with my lease templates. I emailed [SENSITIVE CONTENT HIDDEN] at 9 PM with the problem. They set everything up for me and was posted on the app at 12 AM. All my apartments are college rentals (West Virginia University). I have parents telling me all the how much they love the app. I have not had one complaint about the fees charged for payments. Overall all I think it a great software.

PROS

Price. The support. If I'm walking around my units and some stops me to give me a check or cash. I can open the app on my phone to record the rent. Then I just drop it off at my bank on the way home. I like that each tenants email and phone number is available to view on the app.

CONS

Need a shortcut to access that app for owners (It's coming soon I hear).

Reason for choosing Innago

Price is great. It is free. I just found it simpler to use having only thirty apartments. I used to own over three hundred unit. I was was paying someone a $68000 salary. Since selling a majority of my apartments I no longer felt I need to pay someone. I start with a product that really in my opinion did more than I need for a high fee. I can do everything I need to with Innago.

Reasons for switching to Innago

Expense and lack of support.

Vendor Response

Thanks for the review, Carter! We're glad you've had a great experience with your account rep. And good news - our app for landlords is on the roadmap for 2021, so be on the lookout!

Replied December 2020

Stephanie

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Customer Service is on point

Customer service has been very good and responsive. Tenants seems to find the software easy to use.

PROS

Integration was simple and software is easy for tenants. Customer service is always quick and helpful.

CONS

There are bugs in the software that are user facing, while they are resolved quickly it seems there needs to be further testing before deploying new features.

Reason for choosing Innago

Cost

Reasons for switching to Innago

Cost

Vendor Response

Thanks for the review, Stephanie! We're always working hard to root out bugs. Some scenarios can be difficult to test for, but we'll keep working hard to add to our test kit so we can give you an even better experience.

Replied April 2021

User Profile

Vladislava

Verified reviewer

Commercial Real Estate, 1 employee

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Great company

PROS

I decided to manage my own properties because the property companies are charging too much and arent doing a good job anyway. Innago seemed like the best option out of all. Its cost effective, easy to use, and the customer service is AMAZING! spent a lot of time to find the right company that can help me manage my properties. Innago seemed like the best choice and I am so happy I decided to go with them! Customer service is very helpful and responsive. They helped me to learn how to navigate the system and made the proccess really easy.

CONS

I am satisfied with innago. I did not find anything i do not like about innago.