Innago
About Innago
Awards and Recognition
Innago Pricing
Innago is available for free for landlords and property managers.
Free trial:
Available
Free version:
Available
Other Top Recommended Property Management Software
Most Helpful Reviews for Innago
1 - 5 of 308 Reviews
Brandi
Arts and Crafts, 1 employee
Used unspecified
OVERALL RATING:
5
Reviewed November 2023
Great Inexpensive Management Software Program.
Jeffrey
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Innago is the ultimate solution for property management
It suits all my needs, whereas previously I needed several solutions, Innago does it all
PROSAfter researching and demoing all the competitor I settled on Innago for the comprehensive suite of services they offer, no one else comes close.
CONSThe accounting feature doesn’t yet pull in bank transactions for you to reconcile transactions but I’ve been told that feature is on the way.
Reason for choosing Innago
Cost, service
Reasons for switching to Innago
I was frustrated by the fees and lacking customer service of tenantcloud
Vendor Response
We appreciate this review, Jeffrey! Pleased to read that nothing else comes close. Correct on the accounting feature, so be on the lookout. Thanks for using Innago!
Replied December 2022
Carter
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Innago review
At first I had a hard time due to the fact I never had any computer training. Now that I learned to use the app is not hard a all. The support is hand down the best I have ever experienced. I was having issues with my lease templates. I emailed [SENSITIVE CONTENT HIDDEN] at 9 PM with the problem. They set everything up for me and was posted on the app at 12 AM. All my apartments are college rentals (West Virginia University). I have parents telling me all the how much they love the app. I have not had one complaint about the fees charged for payments. Overall all I think it a great software.
PROSPrice. The support. If I'm walking around my units and some stops me to give me a check or cash. I can open the app on my phone to record the rent. Then I just drop it off at my bank on the way home. I like that each tenants email and phone number is available to view on the app.
CONSNeed a shortcut to access that app for owners (It's coming soon I hear).
Reason for choosing Innago
Price is great. It is free. I just found it simpler to use having only thirty apartments. I used to own over three hundred unit. I was was paying someone a $68000 salary. Since selling a majority of my apartments I no longer felt I need to pay someone. I start with a product that really in my opinion did more than I need for a high fee. I can do everything I need to with Innago.
Reasons for switching to Innago
Expense and lack of support.
Vendor Response
Thanks for the review, Carter! We're glad you've had a great experience with your account rep. And good news - our app for landlords is on the roadmap for 2021, so be on the lookout!
Replied December 2020
Stephanie
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Customer Service is on point
Customer service has been very good and responsive. Tenants seems to find the software easy to use.
PROSIntegration was simple and software is easy for tenants. Customer service is always quick and helpful.
CONSThere are bugs in the software that are user facing, while they are resolved quickly it seems there needs to be further testing before deploying new features.
Reason for choosing Innago
Cost
Reasons for switching to Innago
Cost
Vendor Response
Thanks for the review, Stephanie! We're always working hard to root out bugs. Some scenarios can be difficult to test for, but we'll keep working hard to add to our test kit so we can give you an even better experience.
Replied April 2021
Vladislava
Verified reviewer
Commercial Real Estate, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great company
I decided to manage my own properties because the property companies are charging too much and arent doing a good job anyway. Innago seemed like the best option out of all. Its cost effective, easy to use, and the customer service is AMAZING! spent a lot of time to find the right company that can help me manage my properties. Innago seemed like the best choice and I am so happy I decided to go with them! Customer service is very helpful and responsive. They helped me to learn how to navigate the system and made the proccess really easy.
CONSI am satisfied with innago. I did not find anything i do not like about innago.