--- title: "LandlordTracks Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LandlordTracks. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LandlordTracks is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/property/landlordtracks-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Real Estate Property Management Software](https://www.softwareadvice.com/property/) / [LandlordTracks](https://www.softwareadvice.com/property/landlordtracks-profile/) / LandlordTracks Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/landlordtracks-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/landlordtracks-profile/alternatives/) # LandlordTracks User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 52 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 24 reviews (46%) - 4 stars: 19 reviews (37%) - 3 stars: 6 reviews (12%) - 2 stars: 1 reviews (2%) - 1 star: 2 reviews (4%) ### Most mentioned pros - Customer Service support [SENSITIVE CONTENT] has been great and readily available to provide training and to answer my questions. - SENSITIVE CONTENT] has always been friendly and eager to help and calls me back with the same day. If I have an issue he is there and resolves it by the next day. - he is always there to help and so glad we are back with Landlord tracks. ## LandlordTracks customer reviews Showing reviews 1-25 of 52 (page 1). ### Satisfied customer - Overall rating: 5/5 - Reviewer: Jane S. - Industry: Law Practice - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered I am a satisfied customer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support and flexibility. Helps coordinate my files especially invoices #### Cons I can get confused easily when setting things up but after set up easy to operate --- ### The Best Property Management Software - Overall rating: 5/5 - Reviewer: AJ D. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is the only Property Management platform that can micro-manage government subsidized rent payments which includes the government portion rent payment and the tenant portion of rent payment. No other property management software has the capabilities that landlordtracks has. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After reviewing over ten property management software programs that were cloud-based this program was by far number one because of its ability to manage government subsidized housing. In out mNy years of experience there is no other property management software that has the capabilities as landlordtracks in managing any type of residential government subsidized housing and regular self paying residential tenants. We appreciate and thank its creators. They understand the true intricacies a property management. #### Cons We wish the platform would offer a few more different types of auto-daily notices to the more difficult Tenants that have a history of paying late. Other than that we wouldn't change a thing. --- ### Software review - Overall rating: 2/5 - Reviewer: Will H. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered There is no running balance on the account. Categories for each transaction should be included so that a yearly report (missing also) can be generated for income tax purposes. I should be able to download and print a copy of each page for my records. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Functionality: 2/5 #### Cons no categories, no print feature, no yearly report #### Vendor response Hi Will, Thank you for the feedback. I see that you are logging in as an "owner". Many of those reports are available on the back end administrators, like Mathews' team. However, are you talking about the "transactions" list that is displayed for you when you log in? If so, adding a running balance to that would be quite easy to do. To get the yearly report all you need to do is change the "start date" of the report to the date you want. For example, the profit and loss report can be viewed yearly and gives a nice summary of each properties income and expenses for the year for your income tax purposes. If you run a report it will open up in your browsers window as a PDF document. The PDF reader you have installed allows you to both download and print the whole report. We'd be happy to help you or discuss this further. We want to take care of you and get a positive review. Please contact us at 1-800-769-6373. My name is Aaron and I'll be happy help you. Replied October 2016 --- ### Landlord tracks, you are so great! - Overall rating: 5/5 - Reviewer: VICTORIA S. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love landlord tracks. They are over there and their customer service is the greatest! They make changes when problems or issues arise with our system. This software is affordable and helps us keep track of our tenants every day. We love the dashboard and use it for everything. It organizes us in so many ways #### Cons Locks up sometimes, wish we could chat with other people in the team while using the software. Dashboard reminders are a little weird especially if you want something to show up every single week on the same exact day. --- ### Awesome Property Management Software - Overall rating: 5/5 - Reviewer: Armand D. - Product usage: Used weekly for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like this software because it tracks every penny owed by the Tenant and it sends them reminders of their accruing late fees for not paying their rent! #### Cons I only wish the system would send out a variety of different collection type emails regarding monies owed to Landlord. By offering different collection templates, would save additional time for small management companies calling on delinquent Tenants. I believe these unique collection Templates of emails sent to the delinquent Tenant will do better for the landlord in collecting their money faster. I have been a Property Manager for over thirty Years and can tell you there are about 10-20% of the Tenants that are continued late payers no matter what. A different management approach is needed for these select few. I hope you can come up with a few unique email templates for these few that would make our life even better. --- ### No problems when I need support it is always there - Overall rating: 5/5 - Reviewer: MaryAnn M. - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it is a very easy program to use and Owner statements are easy to read. Customer service is always willing to help #### Cons i would like to be able to print the bills and not show security deposit section when desired. Some owner really get confused. #### Vendor response Thank you for your honest review and feedback! We will submit your response of bills and security deposits as a feature request to our development team! Replied November 2017 --- ### Awesome software! Easy to use and manage rental real estate - Overall rating: 5/5 - Reviewer: Gagneet K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Landlord Tracks is a very easy software for daily management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros the easiness of entering and maintaining data. #### Cons the look and feel seems old school. A few upgrades would be nice. --- ### Good software Great customer service - Overall rating: 5/5 - Reviewer: Yaron S. - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I manage approximately 35 apartments and the software is helping me tremendously in tracking all aspects of the Real Estate rental business and running operations smoothly. I'm using the software for nearly two and a half years. During this time I learned to appreciate the customer service support and the level of professionalism that was demonstrate by the talented LandlordTracks team. The software is being improved constantly and they have an open ear for suggestion and feedback from customers. --- ### Happy to have a software such as landlord tracks. - Overall rating: 4/5 - Reviewer: Erin W. - Product usage: Used daily for less than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use mobile app and by device. Convenient enough for when you are on the go. Developing more and more each day. #### Cons There is always something under developed. It takes a long time to load documents or refresh a file. However Aaron handles every task and hiccup fast and professionally. --- ### Mass Emails - Overall rating: 4/5 - Reviewer: Erin W. - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love the feature of sending mass emails to clients. It makes it much more efficient than outlook as I have to copy and paste each individual client. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros mass emails, convenience #### Cons auto generating sometimes messes up. #### Vendor response Hi Erin, we're glad you like the mass emails! On the auto-generating emails would you mind contacting us at support@landlordtracks.com or 1-800-769-6373 and let us know more detail about your experience when it messes up? We'd like to make sure it works as you expect it to. Thanks, LandlordTracks Support Replied December 2016 --- ### Oscar night 2017 - Overall rating: 3/5 - Reviewer: Nidia G. - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered not able to pay yet!...to many procedures!...I can't believe I have to go through all this to make a payment. Getting frustrated here. Can I please pay the bill! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Vendor response Hi Nidia, we are sorry to hear you are having trouble paying your rent. It looks like your property manager has not configured your tenant portal permissions properly to allow you to pay the rent online. The software has been serving thousands of tenants paying their rent online and it sounds like you just need to have your property manager configure your tenant profile for one-click payment. Please reach out to your property manager and let them know you'd like to pay your rent online and request to have one-click payment link turned on. Thank you! LandlordTracks Support Team Replied April 2017 --- ### Nice product but a very poor customer service - Overall rating: 4/5 - Reviewer: Srini K. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered It is a nice product but I do have few questions before signing-up for paid service. I sent an email to customer support few days ago. No reply so far. I also called 1800 number yesterday and left a message. Again no reply so far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Functionality #### Cons Customer support #### Vendor response Hi Srini thank you for your interest in the software. We are glad to help you. We left you a voice message Wednesday Dec. 7th, as well as an email response to your request for a call on the 7th to help answer your questions, but have not heard back. Please give us a call or respond to the email from the 7th and we'll be happy to help you out. Thanks, Support Team Replied December 2016 --- ### LandLord Tracks has changed my life - Overall rating: 3/5 - Reviewer: Jean D. - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered i have been using this software for the passed 4 months and i am happy with its functions. I have not managed to use it in its entirety however I will be doing this soon #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 --- ### Issues with some rush hour internet - Overall rating: 4/5 - Reviewer: Fernando S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Rental verification #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fast, ir works with most documents formats, able to upload heavy photographs, pdf, jpe, fast with good connection #### Cons Not very friendly with some servers, you need at least 8 megabites of internet speed in order to run the program --- ### Whitewater - Overall rating: 5/5 - Reviewer: Debra D. - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Have not had too much difficulty with this program, but not using all of its functions yet. As soon as possible we will start using the book keeping aspect of this software. Thanks #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Landlord Tracks Review - Overall rating: 4/5 - Reviewer: Nashila M. - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered New user I find it easy to use however still learning....need to understand all the features to get value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 --- ### So far so good - Overall rating: 5/5 - Reviewer: Itonya C. - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered I'm still getting used to using it, but I love they have a user guide to help you out. I also love that you can do tenant screening. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros tenant screening, easy to use #### Cons none I ran into yet --- ### Double edge sword - Overall rating: 3/5 - Reviewer: Karolyn S. - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Enough use to of the system to realize that it is not suitable for my business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The human beings that answer the phone on the Help Desk. Aaron, Mark & Mark's replacement are excellent to liaise with. Great system if you are just managing your own properties and not using for a property management company. #### Cons The licensing fees are comparative to competitors, however the features & functionality, system "up"time & ease of user adoption and followup from help desk requests are a lot to be desired. 1. I do a lot of work in the system outside of normal business hours. The system seems to always be periodically "down" from approx 9pm CST or at least this is the time frame when I have most issues. Does the system "time out" in the background if so when? as there is no message received stipulating this fact. I have to log in multiple times to clear error messages. 2. Help desk requests that have been escalated, there is rarely any followup by Landlord Tracks to ensure users issue has been resolved. I have had to call back in on all occasions except once. To date there is still an issue outstanding by approx 2 weeks with no followup 3. Online help need massive updating with "use case scenarios" 4. Release notes should be incorporated in the help area of the system, the client should not have to log into social media for this information 5. More regression testing is needed before releasing new versions 6. There is not a clear delineation at the sales pitch to advise that an independent accounting program is strongly advised if you are a managing company 7. As a company I am sure you have been in business for years, but the perception so far seems as though you are a new player in the market #### Vendor response Karolyn, Thank you for your review. We left you a couple voicemails and an email last week to help you resolve your concerns. We take our customer support serious, as you have experienced, and want to do all we can to help you have a great experience. With replicated servers and industry standard fail over policies we are happy to report the servers have been up 100% of the time for 9 years now. In 2017 we had 3 reports of slowness similar to what you have outlined and they turned out to be a problem with the customers Internet provider, and local environment at their home/office. Our support team will be happy to do all we can to help you resolve any slowness issues. We also reviewed your phone logs, emails, and open tickets and we show all your requests were handled within 24hours. We aim to have the best customer service, so, please reach back out to us at 1.800.769.6373 if you have something you need help with. Thank you! Replied April 2018 --- ### Suite 2Home - Overall rating: 5/5 - Reviewer: Joy S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. [SENSITIVE CONTENT] has always been friendly and eager to help and calls me back with the same day. If I have an issue he is there and resolves it by the next day. I love the customer service and appreciate his helpfulness and always there to be assistance with any questions I have. So glad we are back... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used the software in the past and it has always been easy to use. We went to a different software to handle more properties but found it was very expensive and no customer service. We love [SENSITIVE CONTENT] he is always there to help and so glad we are back with Landlord tracks. #### Cons There were a few features that used to not work for us like having to go out of a screen to toggle back and forth. [SENSITIVE CONTENT] has resolved those issues and now it is even better than before because he has added more features that I use on a daily basis. #### Reasons for switching to LandlordTracks The Cost and customer service. It was very difficult to get up with someone and you had to put a ticket in and email numerous times and you still would not get your answer resolved. --- ### Awesome System! - Overall rating: 5/5 - Reviewer: Valeria V. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Amazing since day one. I am really glad that I took my time and researched property management software. There has been customer service support from the beginning so there was no enticement to persuade me to buy the software and then leave me on my own. Customer Service support [SENSITIVE CONTENT] has been great and readily available to provide training and to answer my questions. This has given me reassurance that I made the right decision in selecting this system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the entire system. It is very easy to use. Although it has a lot of features, it is user friendly, so you don't have to be an IT guru to use it. The system is a one stop shop for property management companies; even small businesses such as mine. #### Cons I am relatively new in using the system but so far, I haven't found anything that I don't like becuse it takes the worry out of structuring and mainting day to day tasks as a small property management company. #### Reasons for choosing LandlordTracks As I mentioned, this system is a one stop shop for property management businesses. It has many features bundled in one pkg which is great for the cost. In addition, this is a great system to have especially when staffing is minimal. --- ### Professional, Effective, Resourceful, Low Maintenance Property Management - Overall rating: 5/5 - Reviewer: Jared H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My business went from startup to professional overnight. It's systems have decreased employee cost in time and compensation. My employees are empowered to do more now. We can do more with less people. The store front for my tenants and landlords has given them confidence in me and my abilities. For all that are involved we are having a great time using it and growing our business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to turn my business into a professional, effective, resourceful, and low maintenance company. The admin time is so short. The user interface is incredible. The end consumer loves what they are seeing and it helps to retain my clients. The user guide has made it so easy to understand what I need to do without having to call the help desk and ask questions. The Help desk has been wonderful when I have called a few times during set up, however the user guide has been amazing. I love how I can have multiple income streams managed with the software. Whether short term or long term rentals you can manage both effectively here. The integration of the marketing is awesome. I click publish and it goes to websites that are the most popular where tenants are and I get quick results on tenants. The integrated background check features. This makes it simple and easy to find out information to make an educated decision on potential tenants. The background office and document storage prepares me for my accountant and my attorney in case of mishap or for taxes. The whole system is incredible. I am so glad I chose this software system. #### Cons I haven't found any cons up to this point in using the software. #### Reasons for choosing LandlordTracks Same reasons I stated above. --- ### Some things are annoying - Overall rating: 4/5 - Reviewer: VICTORIA C. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Organization of tenants #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Organization is awesome, except for it doesnt really alphabetize anything. I love the ability to be able to accept all types of payments. I do however think that they need to cater better to weekly tenants. A calendar next to each section would help so you can select the dates rather than try to figure them out and make sure the weekly payment is made #### Cons We need to discontinue using Landlord Tracks fix for overpayment credits. It looks good initially, but reports are messed up. So in the future if someone overpays, do this: 1. Accept payment, but apply to 2 different invoices. You may need to create a new invoice for the next time period. Example: Tenant A wants to pay $200 cash, but only owes $180. Invoice 1: Receive $180.00 Invoice 2: Receive $20.00 2. Make sure of the amount owed, especially with credit card payments, prior to receiving payment. #### Vendor response Hi Victoria, We'd love to visit with you about the way you are handling the credits. The way you are doing it doesn't sound correct and is likely why your reports don't give you the numbers you want. The software has a good way of handling the situation you referenced when a tenant over pays the $200, but only owed $180. If done properly the reports will be accurate. The system can automatically issue a credit to the tenant for the $20 to be applied down the road if you want. Give our support team a call at 1-800-769-6373 and we'll show you how to do it. We'll also try to reach you on the phone. Thank you! Replied August 2017 --- ### Does everything we need - Overall rating: 5/5 - Reviewer: Laurie M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered We use the software for residential property management, once I was able to learn the program, it was just a matter of having features customized, which was provided within 1-3 days. You just have to ask. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After 6 years of using this software, my job keeps getting easier and faster as they continually update and upgrade features. After reading all the reviews, It seems like reviewers aren't taking the time to figure out the software. The support has been great and I usually send an email if there is a bug in the software, it's corrected usually that day or the next as long as I keep on top of answering my emails. #### Cons The general journal doesn't keep a running accurate total when properties are archived which I didn't realize until an audit. I compensate by keeping a copy of the journal with the reconciliations. #### Reasons for choosing LandlordTracks After reviewing the competitors, this software fit our needs. #### Reasons for switching to LandlordTracks The software was no longer being supported --- ### This software works fine for property management, but it is NOT an acceptable accounting software. - Overall rating: 1/5 - Reviewer: Marjorie K. - Verified reviewer: Yes - Product usage: Used monthly for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered None - a royal headache. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros I really don't like any part of it. But I'm speaking from an accounting point of view. It may be fine for managing rentals, but it is definitely not accounting software. I guess if there's a pro, it would be that since it's on-line, multiple people have access which is nice. #### Cons You advertise this software as a "Full Accounting Suite" which it is not. It is a single entry accounting system that lets your balance sheet be out of balance without any diagnostic warnings. It does not allow you to keep track of credit card balances since you can't enter bills and code them to a credit card. You can't edit bills once they are entered; you can't add a chart of accounts on the fly as you enter things - you have to go all the way out and set up the new account. The "increase decrease" instead of debit and credit is very confusing. This is horrible software from an accounting standpoint. #### Vendor response Hi Marjorie, Thank you for your review. We understand you were asked by one of our customers a few days prior to you submitting this review to help fix some of the problems created from entries entered in the wrong way. It sounds like you haven't been trained or brought up to speed with what they did and how they were doing their entries. The software is geared to work for property managers of both long term and short term rentals and is not meant to allow users to mix both their personal credit card transactions alongside their property management transactions and then account for them in the way this company is wanting it accounted for. With thousands of happy users, we're sure we can help you account for these transactions in the correct way. We have provided Michael and his staff many hours of free training and explained what not to do, but our advice was not followed. We would be happy to help train you as well, please reach out to our support team at 800-769-6373. Thank you! Replied November 2017 --- ### Really like Landlord tracks over all the rest - Overall rating: 4/5 - Reviewer: VICTORIA S. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. total organization of tenants #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Its easy to use for just about any employee. It isnt extremely complex like Yardi. Organizes all my tenants fairly well has a lot of features for quick easy access. #### Cons Nothing is ever in alphetical order. When one company rents multiple rooms it doesnt give you the option to just log all of the rooms under one account so you cannot print a statement unless you go to each room individually instead of under the client. Under invoices, it never archives the paid invoices, so you have to hunt through paid and unpaid. When you click status it doesnt organize them in any sort of fashion, just all over the place. #### Vendor response Hi Victoria, There is an option to organize your tenants to display them the way you are referring to. Give our tech support team a call at 1-800-769-6373 and we'll walk you through the various options. Thanks! Replied August 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/property/landlordtracks-profile/reviews/?page=2) --- LandlordTracks Reviews, Pros and Cons - 2026 Software Advice