It has been great - love that if I have a question the Costar team will answer quickly and even stop by the office to help with any issues I am having. They are great at keeping us up to date on all the latest additions to the software.

Love that you can quickly get all listings of for lease or for sale property in a city or a trade area or a polygon that you create yourself.

So many different tools in Costar, I am sure I am not utilizing the software to its fullest potential.

I like the fact CoStar can be a database for all types of leases (real estate, equipment, etc) and at the same time become a tool for ASC842/IFRS16 lease accounting standard. This makes it easy to reconcile accounting reports back to lease data, and also having access to one application can allow users view both lease data and lease accounting data.

Reporting dataset is a bit complicated, I was wondering if all the fields can be included from all the datasets. Also we cannot see the list of the data fields available in each of reporting dataset until we actually choose it and look through the list. Also we want a simple and easy rollforward of overall lease accounting schedules, the current report is very complicated to interpret or explain.

I don't know what other software is like this one. Everyone uses this software so it's hard to switch to something that no one knows about. Overall, it gets the job done

I love how you can find every single commercial property on here. it's concise and you can find out what you want to find out (usually). When managing your listings, you can see a performance report which is the greatest thing about this.

Brokers don't always update the listings or they purposely leave off information. Cold calling is still a thing with this software, it just gives you a base and a prep before your call in my opinion.

Overall a pretty pleasant experience. They are quick to respond to critical issues that may impact rent payments for example, while slower on questions that may be security or audit related. It helps us pay rent on time and after a heavy lift, comply with ASC 842 requirements. Reporting tool is also very robust and easy to use (though you should have a user familiar with the various menus help designing reports to understand the differing data sets).

Knowledge database is excellent, among best in class that I've used. ETL functionality has been helpful for mass updates, and user management is easy once you get the hang of it.

Support ticket response times can be pretty slow, especially if it's an item that requires any research. SOX compliant security reviews for SOD's can be a beast to design, but their out of the box (now referenced on SOC-1) security reports have improved (you just need to identify among the changes reported which are key).

Since it is so expensive you have to use it to get you money's worth. Use the data, the market report generations and leverage that in your business. If you use that, you will have a good experience.

CoStar has so many different features that it offers. It really is the one stop shop that you need when working in commercial real estate. I like how you can search CRE data, create market stats, and market your listings all in one spot.

What I like least about CoStar is the price tag. It is expensive, but the data and the support you get from it outweighs the cost.