LiveRez

RATING:

4.5

(86)

About LiveRez

LiveRez goes beyond the standard vacation rental management software. With LiveRez, you can replace your accounting software, booking software, CRM, and operations software. Add to that an included brand-new website that’s built to convert and support from our staff, and you have a powerful connected ecosystem of features that will help you reach your goals. You'll have everything you need, including access to built-in-house connections to the industry's leading OTA's like VRBO and Airbnb. LiveRez offers integrations with a variety of credit card processing and travel insurance providers, smart home automation providers and a number of listing sites through both its in house direct connections to Airbnb, VRBO, Google Vacations and HomeToGo. Support is offered via ph...
Comprehensive Reservation System

LiveRez Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for LiveRez

1 - 5 of 86 Reviews

Lyndsey

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed March 2014

5 Star Rating Is Not Enough...LiveRez Team Provides Top Technology & True Customer Service!

I made the decision to open a vacation rental management company in 2012. As a new business, I needed tools to make me stand out. I knew that a consumer friendly website that was easy to navigate and allowed guests to book online was a must. Tyler Hurst, was my first contact at LiveRez. Tyler was the most sincere and motivated salesperson I have worked with. I decided to partner with LiveRez the evening I spoke with him. He truly listened to my concerns and wants in a booking software provider. Tyler's motivation to provide me with a tool to help me establish my vacation rental business is what set LiveRez apart from its competitors. Ease of use? It was easier than I expected & very easy for my team members to operate. If there is ever a question about how to use LiveRez's admin system you have various "help" options to choose from. During business hours, you can feel confident that you can reach LiveRez directly via phone or email. Every time I have called for assistance, I either received the solution right away or had an answer by the end of the business day. Impressive customer service and partner support! LiveRez also provides wonderful help documentation and informative webinars available for playback for partners to reference & train new team members easily. Additional services LiveRez has been able to provide my business with has been integration with Quick Books, a professional & experienced SEO service team to build web presence, creation and maintenance of my websites (including mobile), and integration with 4 of my important vendors in the business, from marketing to credit card processing. Constant updates and new features are being added to the system to further enhance our management potential each month. I have met a lot of great people since joining the vacation rental industry. The team at LiveRez has always done what they said they would and goes the extra mile. It is refreshing to do business with an organization that possesses the same core values that you created your business upon. I can easily credit LiveRez with providing me with the foundation to build upon when I broke into the vacation rental industry. Thank you, LiveRez! Keep up the great work! Anyone looking to take their business to the next level needs to take a look at what LiveRez offers to their partners...and make sure that you ask for Tyler when you call to schedule a demo. You'll be happy you did.

Valerie

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2017

Live Rez Partners - Caring, innovative, fearless (In that order)

Perdido Realty is family-owned and operated with 150 vacation rental units. We used Entech Rental Software for 25 years so, when we made the transition to Live Rez, it was anxiety-provoking, to say the least. This was also right after the Expedia acquisition of Homeaway, so Live Rez was acquiring partners quickly. Nonetheless, we were assigned a brilliant facilitator to handle the transition. It was an amazing, one-on-one process and the outcome has far exceeded our expectations. CEO, is a true visionary. He surrounds himself with staff who share his high values. He's a straight-shooter and is committed to Live Rez partners' and the vacation rental industry's success. Best Thing: One-stop shopping. They do it all and it's customized for the vacation rental industry only. You get a custom website that integrates with the software and it's internet based. Their SEO division, should you choose to participate, is the best at a fraction of the cost for outside services. Second Best Thing: The support team. Their responses are timely and their solutions work. If it requires IT input, they coordinate that and get it done. Suggestion: Give their Sales Team a call. You'll know right away that they're not just selling software. They want to be partners in your success--really. In 30 years, I haven't found that anywhere else. Valerie Hawkins, Owner Perdido Realty Vacations Perdido Key, FL

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2023

Not ready for the market

The people are pleasant, but I am more interested in a system that works as expected

PROS

Website is very professionalAuto emailsGreat potential

CONS

-Huge learning curve-Lots of bugs-Must export data to make sure things are running smooth with your reservations (for example if a reservation is made online and the cc declines you have to run a report to catch it because it approves the reservation and puts it due on the day after check-in)-Double enter property information to use the work order portion of Live Rez-Only one owner can see statements-The legacy system is not hidden causing confusion for those not using the old system-Help files are outdated-Help files do not show many aspects of the system-You cant change a guest on a reservation-You cant have weekday vs weekend rates-You cant send a quote while setting a hold (we have to manually type the quote when the system has all the information it needs to make a quote)-Esign for waivers doesnt work as a docusign should (no way to tell what is still outstanding)-No way to merge guest so to try to find a reservation you have to go into many guest records to find the one you need-Limited reports-Some reports do not work-Tickets with proven issues left open for months at a time-Community boards left with many unanswered questions.The list goes onI am invested and cannot change systems. I am hoping they start fixing issues instead of adding new features.Do your diligence in the software review of Live Rez. I cannot recommend it, I have spent countless hours trying to prove issues and trying to find workarounds.

Reasons for switching to LiveRez

System was to slow, website build was dated and emails weren't automated.

Scott

Leisure, Travel & Tourism, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

LIveRez

Great.

PROS

The support is key. I had some issues in the past regarding communication, but after having some conversations with higher ups, it feels good now. I feel that the responsiveness has improved a lot. LiveRez is a wonderful company overall. I've had other similar companies contact me about switching, but I can't see that ever happening. Thank you for helping me build my business! I couldn't be happier.

CONS

The one con is that when suggestions are made for enhancements that feel important for all partners, they don't seem to be taken into consideration or taken seriously enough. Example, credit card decline notices. I don't have a way to know if a credit card is being declined, unless I run a report to see if balances are due.

Reason for choosing LiveRez

Support

Melba R.

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed November 2014

Ease of Use as a Back and Front End person

We have been using Live Rez for 3 years now and find it a convenient and easy to use program with great funtionality for what we do. I personally have worked with all the different divisions of LiveRez and enjoy the knowledge and helpfulness of the staff. The support staff are always willing to search something out if they don't have a ready answer. Live Rez has great training and education modules. Our staff especially enjoy that we can listen and participate in the live Webinar and then either replay it or have the written download available at any time after. This is especially good when there is a function only used on rare ocassions. The Quick Books intergration is a plus for me as it quickly transfers information from one platform to the other. There does however need to be a fix to the refund and negative transactions so that we do not have to manually track them through. I believe this is being worked on. The ease of doing bookings gets 5 stars from all of us. I especially enjoy the fact that I can work with a customer on my mobile phone where ever I am and so am not having to be near a computer. The reports are easy to adjust to see information in various ways and time periods and are easily exported to Excel for additional functionality. CRM is wonderful and a real time saver. The fact that we can easily modify emails for a property and set a time for them to distribute and not have worry about it. We use the Lead Program and like it very much. The Owner Statement System, while okay, could be better. I have been used to being able to see the Owner Statements for any month at any time. With LiveRez you need to close a month before opening a new month to ensure any balances carry forward. While you can post recurring monthly expenses, you cannot set up annual ones. Overall a great program, easy to use and would recommend it anyone looking for an affordable, easy to use program. Staff at LIve Rez are easy to deal with and usually responsive within a short time period. Sometimes it can be a few hours - mostly I think because of the time difference between them and our area (2 hours).