About Lodgix


Lodgix is a cloud-based vacation rental solution that provides tools for online booking, guest management and accounting for owners, vacation rental managers and boutique hotels. 

The Lodgix inquiry system helps customers find answers to various types of queries including pricing, quotes and availability using template-based responses. It supports integration with external websites for listing ads including Booking.com, AirBnB, Expedia, Flipkey and Tripadvisor.

Additionally, Lodgix supports importing and exporting information from iCal for all properties and third-party sites. Users have access to a free Lodgix WordPress plugin for their websites. It also supports Authorize.net for credit card processing.

Lodgix comes with subscription-based pricing based on the number of properties. Optional modules that are available include employee management, e-signatures, property management and QuickBooks syncing.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

112 Reviews of Lodgix

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(100)

4 stars

(10)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Showing 1-10 of 112 reviews

September 2016

Marcus from Four Wheeler Heaven LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Lodgix makes running family-owned vacation home business possible

When we decided to start a business renting out our old home to riders of the Hatfield McCoy Trails in West Virginia, we looked for a vacation rental management software that could do it all - organize our reservations, manage guest communications, take care of billing and invoicing, and generate online bookings through an easy-to-use booking process. Lodgix fit the bill in all manners. We love the ResortLock integration because it allows us to give guests easy access to their accommodations at whatever time they arrive by giving them their door code in their pre-arrival email - so no one has to be on site to meet them with a key. We have heard nothing but praise from our guests about this convenience. The online availability calendar and booking system is easy to use on a desktop or smartphone, and is a very useful resource for potential guests to get an instant quote or find a week or weekend that's available. We constantly share it on our Facebook page and suggest that those who call us check it out when they are asking about availability. Very complex email trigger scenarios can be set up so that professional, customized emails automatically go out to guests when their reservation is confirmed, when they've paid in full and when their stay is a week away. I have also set up reminder emails to myself so that I remember when to bill customers and when customers are checking in and checking out. We wouldn't be able to run the administrative end of our business, while still working our own full-time jobs, if it weren't for Lodgix. The Lodgix software has helped us give our guests a great customer experience on a tight budget, and has no doubt given our website a professional look that leads to phone calls and bookings.

Pros

I like the door code integration with ResortLock the most. Our triggered email that sends to guests a week before their stay includes the guests' door code and instructions on how to use it and how to change it. I also like the online booking calendar, which allows us to be transparent with our potential customers on pricing and availability. It makes it easy to book instantly, even from a smartphone.

Cons

The Lodgix admin interface is not easy to use from a smartphone. We do not have a dedicated phone answerer or "front desk person" so often times we take customer calls from our cell phones and need to be able to book someone on the spot. It is difficult to use the reservation ticker in the admin interface from a phone, and even more difficult to go through with a complete booking on a phone. I would really like to have a Lodgix app, so that I could have quick access to our availability calendar, and an easy way to make a reservation, right from my phone. Also, the setting up of triggered emails can be confusing. I wish there were more documentation of some common email trigger setups, and/or an easier way to find such documentation from the admin interface.

August 2016

heather from La Jolla Investments and Management

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Best Reservation Management Software I've had the pleasure of using!

I have owned two boutique property management companies within the past 20 years. Within that time I have researched property management software up and down, backward and forward looking for just the right fit. I finally found it with Lodgix!

Pros

The ease of use. A person can easily manage one property with Lodgix, or dozens! The software is intuitive to use. I honestly can't recall ever having to call customer support...and I'm not the most tech savvy person. Set up was simple and quick. I also appeciate that Brent is available should I have a question. He always responds in a timely manner. The feature I probably love the most is that Lodgix automatically emails the cleaning company when a reservation is made within the system. This, for me, is HUGE! I used to have to make a 'cleaning schedule' for the cleaning company at the start of each week. This took a boatload of time for me to do and also was open to human error. Since I've started using Lodgix software we have not had ONE mistake with the scheduled cleanings of the vacation rental properties. This sort of peace of mind is priceless! And finally, the monthly fee for using Lodgix is right too. I've paid much MUCH more per month for software that didn't do half as much as Lodgix does with the ease of use it offers. Thank you Brent for developing Lodgix! I'm a fan!!

Cons

I had to really think about this one...but I'd have to say that I get a little confused when setting up the 'rules' section. I'm not sure if it is just the way it is worded or what, but I tend to have to ask my husband for help when setting up a property within this section. Hubs seems to understand the rules section just fine. :-/

Response from Lodgix.com of

Replied August 2016

Yes the rates and rules are due for a major overhaul and guess what? It's done. However it's such a big change that we are holding off till the full impact of the new booking pages has lessened a bit. Change is good, but too much change too quickly sometimes throws users for a loop! Thanks for your review!

July 2017

Andy from Uptown Corporate Housing, LLC

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

It's a hidden gem - stumbled upon Lodgix + learned how awesome it is

Using it for over 1.5 years. The manuals are pretty up to date, it just takes some time to get acquainted and set it all up, but the team is very responsive. They have a blog I discovered that they constantly post updates from on new features coming up. They've updated a lot of the user/guest interfaces. Though it has taken awhile to get all things in order, it has saved us a lot of time ! Integrated PM account with Homeaway/VRBO and TripAdvisor/FlipKey, calendar syncing for other non-integrated sites. I've attempted to "try" or convert to another platform/VRM/CRM but due to the extensive set up process, I have not successfully switched. Lodgix has all you need at a great price. I'm glad we stumbled and started with this. It's pretty flexible/versatile, but if you want something better and are willing to pay top dollar, then there's other options out there.

Pros

Integrated payment processing, email and invoice template customization, automated trigger emails, custom rules/pricing, integrates with our website, homeaway, tripadvisor. 2-way calendar sync, and tons of reporting functions/exporting to excel or pdf is simple.

Cons

Can't import data, takes time to DIY and learn it if you don't have experience setting up a CRM/VRM. However, they'll schedule a time to guide you and show you via phone/web conference. I became acquainted with (and set up) this software just by using their online guide/manuals and some googling + some late nights when customers weren't calling.

March 2012

James from The Home Collection

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2012

Fits the needs of small but growing company perfectly

This is the most well thought-out product I've ever purchased. It has every option you could possibly want, and has contributed to our significant growth in the few months we've been using it. The company is incredibly responsive to suggestions and customer service is top notch. It's clear they have an in-depth understanding of the needs of small- to mid-sized vacation rental businesses. They're a true partner and want you to succeed so they do, too. My advice is to buy this software from the moment you enter the vr business rather than fumbling around with different payment methods (paypal, squareup, etc), trying to keep track of inquiries, lying awake at night worried about double-bookings, forgetting to enter a reservation on your calendar and having someone show up unexpectedly, making sure you collect the balance due from guests prior to arrival, properly accounting for taxes, etc.The amount of time and effort to successfully do that without this software is overwhelming.

Pros

There are literally too many features to list, all of which work seamlessly with each other. Some of the ones that have helped us the most:
1)autoresponding to inquiries (even automatically suggesting comparable properties when the inquiry is for a booked property)
2) building a trackable database of all inquiries and guests
3) sending emails based on specific triggers
4) alerting housekeepers to checkins and checkouts
5) Online booking--no more paypal invoices! No more paypal period!!! Literally get bookings while you sleep, click 3 buttons, and the reservation is accepted, the guest credit card is charged and a confirmation email is sent out (and the email is property specific) Money in the bank!
6) Highly customizable, from discounts, to coupon codes, to custom variables like lockbox codes
7) Simplifies all finances, accounting, tax reporting, allows analysis of your business based on occupancy rate, revenue per unit, etc. so you truly understand and can grow your business.

Cons

Really none. There are ongoing improvements to every aspect of the software based on client feedback.

Response from Lodgix.com of

Replied March 2012

Thanks Jim, appreciate the kind words. I'll remember that next time you need a new feature. :-) You've got some amazing properties in Charlotte..for whomever reads this, if you are visiting Charlotte, NC, check out TheHomeCollectionCLT.com for some exceptional vacation rentals!

February 2017

Richard from Fidelibus Properties, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

BEST PM SOFTWARE I HAVE WORKED WITH>>BOTH HANDS DOWN!!!!

I have only been using Lodgix for 3 months now and have found it a life saver! Getting started was fairly easy. There is a learning curve in some areas but mostly it is common sense. I have often peppered online chat with questions and their response was very good, no matter if it was 2pm or 2am. I have found customer service to be not only open to suggestions for improvement, but surprisingly agreeable to changes and enthusiastic about the implementation of such ideas to enhance the user experience. I have found customer service from the beginning and through the date of this review, that they have been exceptional. Customer Service is the obvious winner here! Customer Service really deserves 10 out of 5 stars in my opinion. All questions are promptly answered. Their scheduled trainings are not only informative, but they go out of their way to spend more time answering any and all questions even if not related to the training subject matter. Customer service is so wonderful that it sometimes overshadows the features and value of Lodgix software. I have been able to fully integrate many booking channels under one roof and even opening up a few more. Channel manager working great. I was able to bring over my current payment service. Everything, once set up has been executed without issues. Some time and diligence is required though. Dont try to rush your self to get going (it is easy to do I must admit). Take your time, you will be rewarded once you flip the on switch! I am beyond satisfied with Lodgix and so grateful to Brent and his team for making the transition into Lodgix painless.

Pros

This ability to fully integrate Homeaway/VRBO, TripAdvisor/Flipkey and Booking.com has been great...AND...ICAL syncing with just about everyone else!

Cons

Take your time to get to know all of the functions. You will be happy that you did.

Response from Lodgix.com of

Replied February 2017

Wow, thanks for the kind words Richard! I hope Lodgix and our team continue to exceed your expectations in the future. We've got a ton of exciting new features to launch and look forward to working with you for many many years. Brent

April 2013

Sam from Villas of Tortola

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2013

Too many great things to say about Lodgix

The fact that you can see availability at multiple properties on one page is what drew me to Lodgix. After much searching for a booking calendar that would make things easier rather than just work for me, I got a free trial. I have never looked back....as with anything that makes life easier in the long run, there is a set-up period that can be tedious with lots of data entry. Even this they make quicker by allowing you to easily copy any relevant input from one property to another. With a busy season approaching I was eager to skip things and just get the basic calendar online. It is only as and when I have had periods of time to browse through the site that I have implemented more and more of the settings available. Each one makes my life easier and frees up more of my time in the long run. It seems that everything has been thought of, and if I think of anything that would be useful to me personally Brent invariably makes it happen! I cannot recommend Lodgix highly enough!!

Pros

The support is phenomenal - questions are answered and problems are often sorted in minutes rather than the days you usually have to wait on other websites. I am EXTREMELY technically-challenged but with the awesome and extremely detailed manual (and often Brent's help) have been able to get to a point where I am confidently able to run more and more of my business directly through Lodgix, using my iphone or ipad as much as my desk computer. This is important to me as I manage 20 + villas as well as take bookings for them - so I don't necessarily have enough time at my desk as I could do with! I can now write up and send out invoices or receipts from my phone as I sit in line at the bank. I reckon I am still only utilizing about 25% of the settings and modules available with the general subscription, I discover new time-savers constantly. The site is extremely well set out too - easy to access anything anytime and go from one screen to another.

Cons

Any problems that I have encountered have generally been because of our somewhat remote location in the Caribbean. Most of this been overcome however.

August 2016

Robert from Serenity Executive Rentals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Best booking management platform out there!

We've been on Lodgix for over a year now. We love it! Both before getting Lodgix and since then, I have tried other booking management platforms. This one is more functional and easier to use than all the rest.

Pros

Ease of use. Love the availability calendar where we can see all the properties at once. In particular, I like how the reservation bar shows a different color based on the payment status (red=not paid, yellow=partial payment, green= paid). Lodgix allows lots of flexibility with respect to entering different fees (rental fee, tax, service fees, cleaning fees, etc.) You can set defualts as well as add charges at the time entering the booking. Other platforms I demo'd were much more confusing with respect to entering booking and payment details.

I also love the Facebook page interface. Our own website isn't up and running yet. But, we were able to easily set up a Facebook page fed by Lodgix that makes us look professional and legit right off the bat.

Cons

The user interface for entering rates is a bit cumbersome. The developer has told me they plan to improve that in the near future.

August 2016

Kim from The Houses On Manzanita Beach

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2016

Excellent Channel Manager and Booking Program for Vacation Rentals

I've been in the vacation rental industry since 1996, and have heard many stories about difficulties with channel management systems. I've been very happy with Lodgix, and never hesitate to recommend it to my colleagues.

Pros

The software is consistent, and is a good system. Brent and his team are always working to upgrade and update, and it's much appreciated. I've never received a complaint from a guest regarding the booking system, and if you regularly deal with vacation rental guests you know this says a lot about Lodgix. The team are always extremely quick to respond to questions and issues. I have been very impressed.

Cons

Customizations regarding the plug-in use for your own website. That being said, I work with a web developer who, while sometimes gripes about the ability to customize the Lodgix application for your own website, admits that Lodgix is one of the best channel manager programs to use with your own website. My only other issue would be updates to the user manual and search-ability issues within the manual. The good news is that the team is continually working on upgrades regarding these issues.

August 2016

Paul from Bozeman Cottage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Unbeatable Software

I manage 15 short term rentals and Lodgix has made the whole process seamless. I can now do all reservation work from my smart phone almost as easily as from my computer! The software is completely geared toward simplicity and functionality and I can't imagine going back to my days before Lodgix.

Pros

Very simple to use, both for me and for my customers. Fully featured, there is nothing essential that I desire that it doesn't offer me. The way it is able to integrate with vrbo is a huge plus so I only have to edit rates, photos, and property details in one location. Also, the credit card processing integration is the best I have every used and carries the lowest rates, and I have tried a lot of them over the 18 years I have been in business. The damage insurance offering is awesome, too.
If I ever have questions I just submit a support request and the response is always amazingly fast, with simple explanations.

Cons

Can't think of anything!

August 2016

Kendall from Escape Properties, PLLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

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