As above. Our experience of Payprop has been very good and I would and have recommend the system to other Franchisees within the wider network.

- How straight forward the software is to understand and manage, and the number of payments runs that take place during the working day and week, avoiding delays to both clients and us receiving income.- The level of transparency has helped us to avoid questions about client statements, everything is detailed accordingly.- The freedom the system allows you to look at both surface level information relating to the day-to-day management of accounts and arrears, whilst also allowing you the option to break this down further to obtain a better understanding of your business financials ie income categories, forecasting, by branch etc- The level of support from both the support team and Account manager, from the outset, to mention a few ([SENSITIVE CONTENT]) have all been great. After using an external accounts team for over 10 years, this was a big step as a business to take. The way feedback is received, and, in many cases, actions are taken to implement suggested changes. A prime example would be the suggestion of payment frequencies (Quarterly) which was put forward and implemented. An unknown and initial concern was the cost of the software given the seasonal nature of student lettings and the way rents are received. [SENSITIVE CONTENT] has been excellent at helping us manage this across multiple branches and has followed up when needed to ensure we gain a better understanding associated with using the software over a twelve-month period.

Nothing at present that we can think of.

I am overall happy with what PayProp has to offer and the solutions they bring to our accounting needs, but I am not happy with the lack of training other than one on one with [SENSITIVE CONTENT] and the Bank of America component of the system.

We like that our tenants can pay online and PayProp takes care of the disbursement of owner distributions, management fees and paying our vendors. I appreciate the excellent support from [SENSITIVE CONTENT]. He is super helpful and has offered to walk us through the reports to better explain them.

I do not like having to use Bank of America for our accounting. I do not like that there isn't more training available that I can sit through to help me learn the system. I feel like the program is more difficult to navigate and learn than we originally anticipated. I feel like if I can get a handle on how to enter the data within the property and tenant accounts, it will be easier. We do not like not being able to see more of what's going on with the Bank of America account. We do not receive bank statements, we are not allowed to do anything within the account except for making deposits.

For us, the overall realisation of their (payprops) promise has failed to materialise. I genuinely hope you have a better experience than we have had - In all honesty, we regret having signed up with them.

When demonstrated, it seemed to be pretty straightforward in use and although not specifically designed for our proposed block management usage, we were assured of the flexibility to make it fit.

The variations to block management usage have been very, very difficult for us to adopt. Senior payprop staff have attended our premises and promised a better performance, but in reality, little has actually been delivered. Even professional accountants preparing our clients annual block accounts have failed to understand the complexity of the statements provided! National Westminster seem slow (by slow I mean, for example, that we still await a paying in book a mere five months, yes FIVE MONTHS, after it was requested). I have rung customer services today and the promised call back has not materialsied. It is now 3.04 p.m. and customer services phone extension is not answering and you are directed to answerphone! The customer unique reference has been a problem too and the Nat West have recorded these incorrectly at branch level for cheque payments - as a consequence we have a large number of unreconciled credits.

Payprop delivers an immediate view of who has paid and anyone who hasn't instantly. No more checking Bank statements against properties. This also provides automatic Landlord statements so these before took hours and hours to produce thus reducing and freeing up time to spend serving our customers and Landlords

Straight forward linkage to all properties and payments. 100% accurate with no anomalies.

Time to set up can be tedious, but worth it once populated and updated

The time that it saves! Previously I had to print bank statements off and reconcile payments against of property management software. Now I just reconcile and send!

The initial integration was difficult but we had a large volume of properties so this could be why.

Payprop is amazing software that has changed the face of our business. It has made life so much easier for tenants, landlords and property managers.

I love being able to work from anywhere. This software gives the freedom to work remotely.

The software has been great. Its hard to think of any cons

The ability to move a lot of money in a single day and the rent reminders sent to Tenants to help ensure rent payments are on time.

The fact the PAD method takes 3 banking days and that weekends and holidays are not able to be used as a "banking day"

Staff are extremely helpful, polite, patient and professional.

Easy to use and understand. Provides detailed information

That it does not let me open more than one account at the same time

Very smooth process and customer support is top notch.

Automates your entire payment and reconciliation process, saving you time and money and all but eliminating human error. Invoices, remittance and payment statements, extensive reporting and accounting facilities.. takes care of all accounting and payment service, so that you can focus your efforts on customer service and growth! Customer support is superb.

What's not to like?! Add document sharing and a few tweaks to reminders and, PayProp will be by far and away the most cost effective tool on the market.

the best about payprop is real time rental managment and payments with payprop you can miss payment an provides secure enviroment

i feel they can improve technical support and costumer services