About SiteLink

SiteLink offers self-storage solutions for operators of all sizes across the globe. The solution is available through a cloud-based or on-premise deployment, and is Mac, iPad and PC compatible. An additional service, SiteLink Merchant Services, provides integrated payment processing and is supported with OneSupport.

SiteLink offers online reservations, rentals and payment solutions. It also includes built-in electronic signature and document management, TOTAL CRM, revenue management, TeleTracker phone integration and text messaging.

SiteLink also maintains PCI DSS Level 1 and SOC 1 Type II Certifications for data security.


Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

370 Reviews of SiteLink

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(279)

279

4 stars

(74)

74

3 stars

(13)

13

2 stars

(4)

4

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 370 results

June 2018

Frank from SX Managment

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Best software in the business. Very intuitive and user friendly as well as powerful.

Managing my business with best practices. Nothing else to say!

Pros

The ease of use is definitely the big draw. New employees pick up on it quickly allowing our business to continue as employees move around etc. Also the power the software has to easily attend to all the different scenarios that storage presents. The revenue management and inventory management functionality makes growing your business and reacting to market trends easy and seamless. The reporting is robust.

Cons

Having to log in after every step. Some functions need tracked but not all. Gets tedious and forces users to use minimal and not very secure log in credentials to save time.

Response from SiteLink Software

Replied July 2018

Thank you so much! Your administrator's settings determine whether you have to log in anew each time you want to record a transaction such as a payment or move-in. Same for log in credentials: your administrator's settings determine the length of passwords and use of "strong" passwords. We recommend the latter but also use of programs to keep up with your passwords, not just for SiteLink, such as LastPass.com We do log all manager activities including payments, credits, reversals, unit size/rate/name changes and more. Let us know if we can show reports and special log files. Thank you! Team SiteLink

May 2018

Lorinda from Austintown Self Storage

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

May 2018

Easy program that has some room to grow. Condensing buttons instead of having multiple avenues for

Pros

The ease of use. The program is very easyto learn and gives the user many options. The lead to lease offers many ways to track sales leads. The reports offer many ways to track and grow your business.

Cons

Multiple buttons that do the same functions. Condense and minimize to streamline the program. Offer a training mode so a new employee can actually do tasks in real time.

Response from SiteLink Software

Replied May 2018

Thank you for the comments. We have a great new training program, "SiteLink Certified Professional." It's great for training long-time staff AND applicants and new employees alike. We launched it less than a year ago to rave reviews. In some cases, we deliberately offer multiple ways to accomplish the same task, such as taking a payment. Example: you can enter payments from the button- or menu-driven navigation, but also from the interactive, three-dimensional property map. Our clients have asked for these options. We are glad we can deliver flexibility and choice. Please call your account representative with any other suggestion or questions you may have right away. We offer great customer training programs. We have online videos and webinars. We can schedule GoToMeeting sessions for you and anyone on your team and record them for you. These training options, like our 7-day/week service, are all part of SiteLink at no additional cost. Thank you, Team SiteLink

May 2018

Alison from LMO Investments, LLC DBA Highline Storage

Company Size: 2-10 employees

Industry: Investment Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

May 2018

SiteLink web edition lacks the ability to seamlessly run multiple facilities remotely

The only benefit I can say that I have gotten is that it is easy to use for what it is. The time wasted logging in and out of different locations to run daily operations remotely and the lack of a fully functional cloud based solution has made any benefit to using this software seem non existent.

Pros

I like the ease of use that the software offers. The learning curve is very small. The online training videos are great, support is excellent when they are able to help with your issue. Everything is in a place that seems to make sense. The flow from step-to-step is there. Fast process to rent, move-out, take payments, etc.

Cons

My biggest dislike about SiteLink web edition is the fact that if you run multiple locations as I do, then you have to log off of one location and then login to the other location for everything you need to do. You cannot have multiple locations open on one computer at the same time. There is also a huge issue with using DoorKing software and gate controllers with SiteLink when you are running multiple facilities. The online version of SiteLink, MyHub is getting better, but is FAR behind the competition in terms of functionality. It lacks so many features that are absolutely imperative to run daily operations that it forces you to use the Web Edition and spend wasted time switching from one location to the other, even when they are all under the same corporate code. If MyHub had the functionality of Web Edition I would be a SiteLink user for life, but it doesn't and as far as I can see, updates are slow going with no information given to users on what is coming, when it is coming, or any real insights. The repeated answer I have been given is "we are working on that", or "it is a known issue", yet no details on a fix. This leaves me constantly frustrated and currently looking for a better PMS that will do what I need, is cloud based, and will work with my Kiosk, website for online rentals and gate controllers. If I find something that fits those needs, I will leave SiteLink without second guessing my choice. I feel like I have wasted valuable time waiting for updates.

Response from SiteLink Software

Replied May 2018

We appreciate your taking our call to help the other day. I am glad we were able to show how you to eliminate logging in and out and demonstrate how you switch locations instantly. SiteLink myHub has the tools for daily opertion as we pointed out. The list of industry-exclusive myHub features is actually quite long. Take the fast speed, up-time, the 3-D map in both myHub and on websites, interactive reminders, revenue management, texting options, or on-click access for a full view of tenant records. We continue to share our myHub road map in our newsletters and will add coming features to the bulletin board in SiteLink - thank you for pointing out ways for more visibility. Please continue to share your feedback with your account rep. Thank you, Team SiteLink

November 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Making a Difference to Self Storage Operators

Sitelink Software and its integration to many other awesome programs have improved the control of our older Storage Portfolio and contributed to enhancing its value when we sold it in 2014. As we use the Software for more than 10 years we, as well as our many locations, have from time to time placed many calls to SiteLink Support Team. The calls were always answered with a Top Smile and the individual knowledge of each Support Team Member was always there to assist us at all times! SiteLink Team is indeed of the utmost Excellence!

Pros

Reliability Accuracy Easy interaction with all features increasing end user productivity Excellent and timely support when setting up new sites Outstanding Reporting on all Areas Customer Service of Excellence Competive Pricing

Cons

We use for many-many years and all of the improvements which were needed at the very early stages have been implemented accordingly.

Reasons for Choosing SiteLink

We requested an inhouse demo of SiteLink at that time and were impressed with the overall performance of the software, it's reporting, and the professionalism of the Team!

April 2018

Nicci from My Neighborhood Storage Centers

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

I use Sitelink daily, whether I'm on the office computer, home laptop, or mobile device.

Remote access to thousands of tenant accounts.

Pros

The software is regularly offering updates to keep up with the ever-changing demands of the self-storage industry. Their electronic signature feature has been incredibly helpful with generating move-ins by expanding our reach to customers that cannot physically come to our office. Their mobile friendly application has been a time saver and an on-the-go problem solver. As an administrator using the software I have the instant ability to customize the features as well as restrict/approve access to the software by others. From a users perspective, the many processes can be a little tricky to master at first but once they've been memorized the work-flow is very simple and easily executed.

Cons

The abundance of processes can be slightly overwhelming to new users. Also, the ease of alternating between screens/processes can create confusion for the user and allow for accidental incorrect implementations.

Response from SiteLink Software

Replied April 2018

Thank you, and kudos for operating the complex business that's self-storage, which seems simple on the surface.