Alert is a cloud-based project management and field service solution that provides control over the customer lifecycle, from initial project installation to process management, preventive maintenance, resource scheduling, workforce management and field operations. It is suitable for midsize to enterprise level businesses.
Alert assists in providing retail solutions which include store management, the point of sale service, merchandising and more. For the purpose of distribution, it helps in supply chain management which includes product tracking and tracing from the supplier to retailer. It also assists in automation of data collection, order processing from the order capture stage to inventory replenishment.
The project management feature helps in automation of offices processes such as time and billing process and other activities. It also helps in managing and tracking customer-oriented activities at project inception stage to project completion.
Support is available via phone and email.
Jan from Fonality
Specialty: IT Services
Employees number: 51-200 employees
You can do a lot of customization depending on the fields you need. Once I got used to the interface, I get to utilize other functions.
It is not stable as I get errors here and there when doing updates on tickets. Errors on web browser are not consistent, there are times I type a whole update however when updating ticket it errored out and I lost all that I typed to update ticket.