---
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description: "Reviews of ConnectWise PSA. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ConnectWise PSA is a good fit for you!"
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---

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ConnectWise PSA Reviews

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# ConnectWise PSA User Reviews

## Reviews Summary

## Overall Rating

4.1

* * *

## Ratings Breakdown

5

(114)

4

(107)

3

(38)

2

(10)

1

(11)

## Secondary Ratings

Ease-of-use

3.7

Customer Support

3.7

Value for money

3.7

Functionality

4.1

* * *

### Pros

"ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools."

"ConnectWise PSA has been a key platform for our MSP, providing powerful ticketing and service management capabilities."

"ConnectWise PSA is an excellent platform for managing tickets and service delivery within an MSP environment."

### Cons

"The platform has a steep learning curve and can feel overwhelming at times due to the amount of information displayed on screen."

"Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly."

"Workflows run on a 10-minute timer rather than constantly-Ticket templates can only be applied after creating tickets-Opportunity templates don’t exist-No way to standardize note creation that impact status and email CC-No way to standardize time entry creation using templates that impact status and email CC-Client’s e-mail address does not appear on opportunities-No way to add in-line pictures to opportunities."

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ConnectWise PSA Reviews, Pros and Cons - 2026 Software Advice