Support is usually very prompt at getting back to us. Interface may not be the most intuative but is very usable and works for what you need.

Some of the features are a little bit dated, but that is to be expected with lots of ERP software. Because of limited usage in the wild, hard to intigrate with some other applications.

What I like most about this software if how it sets up your company for success. Its structure holds users accountable and "forces" the correct steps to be taken, in the correct order. Shortcuts can sometimes lead to mistakes and I think this program is built to lessen if not eliminate those issues.

What I like least about the software was the initial setup. While not necessarily Exact's fault, how much extra info is needed for every piece is daunting. Example: ever single part/ingredient/item needs multiple defining codes and/or "locations". When parsing info, it's useful, but going from not needed that info in precious software and having to learn (plus enter) new codes, was not fun.

If we were to have used the software by ourselves we would have been completely lost due to the unusable interface.

We had the luck of having a bookkeeper assist us with the software. That being said the app allows you to easily scan receipts and keep bookkeeping up to date. The main online interface also gives you a brief overview of current costs, profits, etc.

Getting into any details is nearly impossible to do as the UI is near illegible. It's very complicated to find any insightful breakdowns in terms of cost categories, income per month, etc. We almost always needed assistance by our bookkeeper to make any sense of it, and even he admitted it was difficult to use.

Easily editable set-up: chart of accounts, vendors, clients can be defined to a high level of detail, including payment data, offsetting accounts, VAT reporting. Usability of the interface is to be acclaimed - intuitive features like establishing favourite transactions, just clicking on the item to get to the bottom-level.

The fact that setting up some features blocks other features, e.g. deciding to use certain journal types blocks comprehensive VAT reporting.

Exact does what it says on the tin. It tracks your accounts. Great features are the ability to automatically send your VAT returns to the Dutch Belastingdienst, and the bank account integration with e.g. ABN Amro.

Adding advanced finance features, such as receipt scanning software, isn't available or needs to be sourced externally. Budgeting is clunky.