Ad Orbit

RATING:

4.5

(102)

About Ad Orbit

Formerly known as MagHub, Ad Orbit helps hundreds of publishers worldwide sell, deliver, and bill for advertising revenue. The contract-to-cash platform combines a Customer Relationship Management (CRM) and Order Management System (OMS) to enable revenue teams to reach maximum effectiveness. Developed over the last ten years to optimize publisher operations, the solution has evolved from a simple CRM tool to one that spans areas as diverse as: Ad Inventory Management Electronic Signatures Client Portals Ad Reminders/Proofs/Uploads Billing Accounts Receivable Built-in Business Intelligence (BI) reporting/dashboarding Service Sales & Project Management While originally designed for Magazine Publishers, the platform has continued to adapt with the industry to sup...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Ad Orbit Pricing

Onboarding Packages for new customers begin at $997

Starting price: 

$61.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Maghub campaign

Ad Orbit Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Ad Orbit

1 - 5 of 101 Reviews

User Profile

Amy

Verified reviewer

Publishing, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Excellent Customer Service

We love being able to track our sales issue to issue. We have definitely benefitted from having MagHub because more of our tasks can be automated through MagHub than with our old software. We love having a Client Center portal, even though it's been a challenge to get all of our customers to use it. The ones that do use it love it, and it most definitely makes our job easier when they do!

PROS

I like the live chat feature most. Because we're always finding new things the software can do for us, it's helpful to have someone answer a quick question through live chat. Everyone is super friendly and accommodating. If the question is too complex for live chat, and I end up filling out a feature request or problem ticket, I always have a satisfactory follow-up.

CONS

We just recently started using the Subscriber section of the software (about 6 months or so ago). Adding and invoicing new subscriptions is a multi-step process which is somewhat tedious. Also, we would love more customization of subscription invoices. Right now, if someone purchases more than one subscription (such as their own plus gifts), they have to receive multiple invoices instead of one invoice for their purchase. This is super irritating and creates more work on our end.

Vendor Response

Thank you for your positive remark! Our support team is what sets up apart from everyone else. We pride ourselves in offering more avenues for our clients to chat with our U.S. based support team. Keep an eye out for the subscriptions sections, as we are constantly adding tweaks/improvements to make the process easier for everyone.

Replied February 2019

Tom

Publishing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Great platform to build your publishing business on

Very professional organization and really committed to customer service - not just chat bots and FAQ.

PROS

Very powerful and well integrated - especially like the flat planning feature (Magbuilder)

CONS

Tends to update quite often and things change around - takes some ongoing commitment to training.

Reasons for switching to Ad Orbit

their platform wasn't very integrated (CRM + production)

Vendor Response

Thank you for your review of MagHub, with a product updated monthly with new features, changes, and updates based on client-feedback, we certainly see how it requires a commitment. We have strived in 2020 to add a new updated Help Center, require less clicks, and offer additional digital-training opportunities. These initiatives will continue by our team moving forward.

Replied December 2020

Larry

Marketing and Advertising, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed September 2023

Worst CRM EVER

We have used a variety of CRMS most recently Launch Pad. When our company was purchased we migrated to Ad Orbit and the entire sales team was STUNNED on how archaic this program is.

PROS

Really cant say anything positive except it boots up easily.

CONS

This is a program from the 90s - its not intuitive or user friendly plus it doesn't even have spell check!

Reasons for switching to Ad Orbit

4/2022

Vendor Response

Hi Larry, I'm sorry to hear about your experience to date. We welcome any specific feedback you have on how to make our platform more intuitive for sellers. Outside of spell check, is there anything you'd like to see us improve on? Send us an email at support@adorbit.com p.s. Check out Grammarly for spell check. It's free and plugs in nicely to Ad Orbit. No setup is required.

Replied October 2023

Laurie

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

All-around excellent CRM!

PROS

My overall experience with Maghub has been excellent. Maghub offers everything we were seeking, including the many features and integrations it provides. One of my favorite things is the Live Chat. Being able to ask a "how to" question in real-time and get answers immediately is a game changer!

CONS

The one issue we are currently facing is that the email functions are not fully working. However, I do believe this is more of a Google/Maghub integration issue and it will be fixed, it hasn't been working 100% for a couple of months now and it is a problem for us.

Reason for choosing Ad Orbit

The features and customer service.

Reasons for switching to Ad Orbit

Too many technical issues that we seem to face daily. Customer service was nonexistent!

Jamie

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Great Program!

PROS

Customize able to our company, integrated with our business model and other software easily, user friendly

CONS

It’s a little quirky, but once you get to know the program, the quirks become very familiar

Reason for choosing Ad Orbit

Sales force was deceiving with the cost of our build, not upfront about what the expense or the length of time it would take

Vendor Response

Thank you for your review of MagHub! We appreciate you sticking through and learning the 'quirks' of MagHub. Connecting departments is what MagHub is all about, and that often means integrating various software titles. Fortunately, our in-house development team is always up for the challenge!

Replied June 2020