It worked, but there are way better products out there for cheaper. The onboarding process was good.

Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

It's been awful, I don't recommend it to anyone,

I don't like it at all. Mindtouch is outdated, the UI looks ugly both for writers and end-users.

Mindtouch is an outdated tool designed to simulate a library, an organization that doesn't fit any software documentation site. The layout is unappealing, the information looks ugly and it's hard to find. There is no version control, no collaborative features, no API documentation support. Additionally, it does not let you keep articles, let alone entire user guides private for stakeholders to review prior to publishing.