I like the ease with with even a novice can make cohorts and schedule push notifications after various Audience/Cohort Segmentation.

It was easy to integrate with our existing SMS partner and easy for analytics purposes such as A/B based on custom segmentation.

Limitation on number of days I can send message after an event.

Overall I am satisfied with the tool, if implemented correctly it helps deliver user engagement at a good cost. Few minor bugs and issues happen, but team acknowledge it and try to fix it.

Product has evolved with respect to what it was few months ago, Now definitely it's value for money. I liked the feature of actionable funnels.

Features are good and they have a high accuracy.

MoEngage is very user friendly marketing automation tool for the marketer. It also has many good features that is much required to grow your marketing channels.

Its been good experience using moengage, especially with the journey's which improved engagement significantly.

The best thing I liked about the software is user interface. It's very easy to use and understand even if you have not worked on similar software in the past.

Great product that has the best in class features and services.

The team has been very helpful nad have given quick support whenever needed. They also notified of any abrupt data changes and have been helping us with our growth.

Made our life easier because of its excellent integration capabilities, good support, geofencing feature and great reporting and analytics capabilities.

Easy of use and analytics. The daily reporting is great as well.

Right from Sales team to customer support team everyone is very supportive, enthusiastic about providing quality of service while at the same time delivering quality of service.

Segmented targeting basis affinity/engagement and various attributes. API integration is effective and seamless.

We can use various channel such as Push notification, email, SMS, web push, social media etc. to reach our targeted audience. Audience segmentation is extremely powerful.

Sometimes we have to generate report to view whether the events got tracked or not which is at times bothersome. Also, it is a bit costly as compared to the other products in the market.

Like the ease of access , customization,journeys.

Except for the price that would be costly for small organisations and the limitation of tracking a certain number of events at a time, I didn't find any other issue with this product.

The customer support team is also very helpful.

UI  interface is very easy to understand and products are very advanced that helps to grow our business. Some products are really cool.

Server problems and hourly analysis not available.

It's easy and intelligent. Also the understanding of the user and re targeting.

It is really convenient to target the desired audience. Feature like A/B Testing are there to use.

As of now there's no such cons. Even if there's moengage team get it fixed at earliest.

The overall experience is nice with this product. It's feasible for every kind of user and also doesn't contain any kind of complex features.

The tool has a lot of customisations and helps you define customer segments.

Its a easy to use and most effective platform for sending out communication and track analytics.

The database structure and lack of readability of names was difficult to get used to.

Their support is awesome. They help to solve problems immediately.

I really miss a section of the tool where i could gather product feedback from users.

It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

The app works ok and customer support is helpful when bugs or issues come up.

Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication.

Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow.

I am very pleased with the product. Would highly recommend it to anyone looking to automate marketing to push users into the right path.

This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked.

Implementation is really easy and onboarding is great.

All the features you need for a friendly price for a startup.

Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main  functions, love testing your actions everyday.

It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Super advanced marketing campaign builder. Easy to install (custom script, JS).

Feature-rich software with great automation potential and superb support team.

They have bad customer support and administration.

User.com automation may be difficult to configure as you need to plan the whole flow ahead.

They have a great CRM that saves time by doing all the repetitive tasks.

I was surprised about how well it worked and what's more important, they offered a great price.

It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling.

Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool.

I'm a fan -- their WordPress integration is great and is able to pick up on user signups automatically.

And really easy to set up, including setting up the filtering and A/B roadmaps.

The only real downside to User is the alerts on the chat.

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns.

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job.

Over the last few months, I’ve been quite impressed with the product and support from User.com.

US Dollar

MoEngage helps businesses grow their customer lifetime value (LTV) by engaging them in a timely, relevant, and personalized way. It caters to various industries, including e-commerce and retail, telco, banking and finance, travel and hospitality, and OTT.


Marketers and product owners can use MoEngage to provide a personalized experience throughout the customer lifecycle: Onboarding, Engagement, Retention, and Reactivation (of abandoned users).


In a typical marketing organization, the martech stack consists of different tools for analytics, email marketing automation, mobile marketing automation, and website personalization. MoEngage brings all of these to one platform to make data-driven customer engagement easier than ever. It also ensures that your customers have a consistent experience across channels.


The analytics module gives you insights into Behavioral Trends, Conversion Funnels, and Retention Cohorts.


The engagement module provides capabilities such as a Unified Customer Profile, Segmentation, Multichannel Campaigns, User Journey Mapping, Personalized Product and Content Recommendations, and User Management.


MoEngage offers a seamless integration between analytics and marketing automation. The analytics reports are "actionable", which means that you can, for instance, look at a conversion funnel and run a campaign targeting users who dropped of at a specific step right from that screen.



LongDescription

Engagement Tracking

Cohort Analysis

Funnel Analysis

AB Testing

Multi-Channel Marketing

Mobile Alerts

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Drip Campaigns

Campaign Tracking

Event Tracking

Communication Management

Customizable Fields

Churn Management

Template Management

ROI Tracking

Campaign Segmentation

Contact Management

Visual Notifications

Lead Management

Email Marketing

Mobile Access

Web Notifications

Marketing Automation

Expiry Notifications

Landing Pages/Web Forms

In-App Events Tracking

Customizable CTAs

Contextual Targeting

Dynamic Content

Event Triggered Actions

SMS Marketing

Segmentation

Retention Tracking

Website Visitor Tracking

Geotargeting

Uninstall Tracking

Push Notifications

Multi-Channel Attribution

Revenue Tracking

Dashboard

Customer Journey Mapping

Behavior Tracking

Reporting/Analytics

Notification Scheduling

Device Targeting

Drag & Drop

Auto-Responders

Gamification

Campaign Management

Multivariate Testing

App Notifications

SMS Notifications

Data Source Connectors

Real Time Analytics

Surveys & Feedback

Personalization

Visual Workflow Management

Customizable Reports

Single Sign On

Multi-Campaign

Data Import/Export

Process/Workflow Automation

Subscriber Management

Customer Experience Management

Multi-Channel Data Collection

Real Time Data

Performance Metrics

Multi-Channel Communication

KPI Monitoring

Social Media Integration

AI/Machine Learning

Workflow Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Data Visualization

For Marketers

Authentication

Customizable Templates

Conversion Tracking

Real Time Reporting

Campaign Analytics

Customer History

Third Party Integrations

Notification Editor

Starter: Free
Premium and Enterprise plans: Contact MoEngage for pricing information.
More Details: https://www.moengage.com/pricing/

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

MoEngage

In Person

Live Online

Webinars

Documentation

Videos

User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through chatbots. Other contact details of clients are collected by SMS, popups or web push notifications as per individual preference.


Set up dynamic processes and send automated emails for any predictable scenario. Modules included in each account are chat, customer relationship management (CRM), a knowledge base, and calendar integrations. With User.com, it is easy to create automation sequences and save time while ensuring that your communication is consistent across the board.


The product is available for free and on monthly subscriptions.



Support Ticket Management

Signature Management

Cataloging/Categorization

Sales Analytics

Customer Surveys

Softphone

Social Marketing

Internal Chat Integration

Email Monitoring

Application Management

Lead Capture

Automated Responses

Code-free Development

Document Storage

Mass Texting

For Developers

Transfers/Routing

Progress Tracking

Real-Time Monitoring

Customer Service Analytics

Scheduled Messaging

Sales Pipeline Management

Referral Tracking

Marketing Calendar

Client Database

Confirmation/Reminders

Calendar/Reminder System

Rules-Based Workflow

Blended Call Center

Lead Distribution

Knowledge Management

Pipeline Management

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

MoEngage vs User.com

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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