A great program for the price and really provides a lot of helpful features

Top Producer is a great CRM that can link to your listings, automatically email clients, set client anniversary dates & touches, just an overall excellent CRM to help with transactions

The interface seemed a little difficult to learn at first and the set up was a little strenuous however it became the most used platform we've ever had

I did not like it at all. I was never a fan the more I learned, and the more I got frustrated with the overdone workings of it. Too many steps for simple tasks. It is too time consuming to use, and discourages follow up with clients, when the CRM software is the burden.

It is a tried and true platform for brokerages and teams to track deals, clients, and every aspect of the business. it can do a lot, and I mean a LOT. This is the industry standard software that has been around for ages in Real Estate.

It is severely outdated. It is cumbersome, not easy to navigate, and just clunky. Its a step above an old DOS system that has been modified to work in windows. Its behind the times, and difficult for end users that, especially if they are not very tech savvy, to use and operate. Deals and clients seem to get lost in the mist, its hard to know what way is up.

I'm familiar with the CRM and Websites and think you guys do a great job.

Lead funnels and website connectivity along with the new AI service,

Websites still look antiquated, could use a GoDaddy type model in the webspace and It is a shame that your profiteering off of people's divorces, to find homes that will be listed using your predictive AI, I would ask that you take that out of your data set, unless you can forward that data and send them adds to help them get into Christian marriage counselling and allow me to handle the conversations as they come in and only seek their good in the process and not try to sell them any of my services.

I had every intention of notifying TP that I would be continuing on within my 30 days. However I got super busy that last week and just spaced making the call on Friday while I was running around with clients. I realized over the weekend I was supposed to call, so called on Monday to notify them of my cancellation. To my absolute disbelief they would not accept my notice at 33 days. I was forced to pay them $85 a month for the next 11 months even though I did not use the platform. I was beyond angry. 12 month software as a service contracts are total b.s. and exist to benefit the vendor and the vendor only. They could point to the fine print and say it was their right not to cancel. Not an agent-centric company and the platform is mediocre.

This was my second go around with TP with a 10-year break in between. I noticed that they had finally revamped the platform and it appeared to meet modern crm standards for agent needs. They were still requiring a 12 month commitment, which is just nuts these days, especially when putting a new app through the paces.

They did tell me I could cancel within 30 days if needed, which was good to hear. However, I realized at the end of three weeks the platform was not for me due to the lack of two-way texting functionality and the out of area number they provided for the one way text. Also, the Market Snapshots had terrible deliverability.

The people behind the system have always been available and friendly. There are a lot of great features

I like having the ability to have my leads connect with the program and have a drip campaign start asap. Being able to stay on task and have buyers and sellers where future or past clients on a campaign to follow up on. Love that the product is connected to the mls.

There are no letters unless using their old system. Previous systems were a lot easier to navigate. The price is very high, double that of other systems I have had previously.

For as long as I have been using it, it functions and helps me maintain my clients. I am growing each time I use it and learning more about the functions it has to help me grow my business

I wish you could change the contact status of multiple clients at the same time instead of 1 by 1.

I give it a 9/10 so far. I know I am not utilzing all of the features but I am sure I will as I become more familair with the software.

Customer support has been fantastic so far. My rep, [sensitive content hidden] was very organized & helpful.

Nothing so far but as I dig into it more I might have some objections.

Terrible. I am trying to cancel, but they want me to pay additional money to do so.

Seemed like easy setup, but ended up being not so easy due to system changes that have glitches.

Customer service is poor. They promise fixes and updates, but fail to provide either. Yet, they still charge full price every month.

Been using it for 20 years, so it meet most of my needs. Bottom line, I use it.

Pretty user friendly. Support has always been pretty good.

No pre-prepared action plans with updated content. Have to create your own.

CRM, contact management, calender, emailing

Took away email from TP8, many TP* featurws not available in tpx, have to use both systems. Lousy way to have a program

Love the chat support, like the database

dont know how to use much of it's functions--doesnt seem too intuative

My experience with top producer has been absolutely wonderful. Their leadership and development teams are highly interactive with users. Their product support team not only provides solutions but rep follows up and reach out to make sure you got taken care of!

The Follow Up coach system and the Product Support Team

Some features are out of date but the company is beta testing a great new version that I love!

Our experience has been good overall. The customer service is terrific! What I love most about customer service is the clock to chat feature. Agents are always ready and able to answer my questions.

It is very robust! I love the way you can add tons of information about a contact. I also really appreciate the “Coach”. It reminds me to be in contact with 5 new people every day based on parameters I set up for different contact types. I also like how easy it is to send an email to select contact types making it even easier to stay top of mind.

The thing I dislike most is the way that contacts have to be entered when there is a household of two or more. For example, I help a husband and wife list and sell their home and buy a new one. I am normally working with both parties throughout the process and build a relationship with both. Unfortunately, Top Producer requires two individual records of I want both individuals to be included in the Coach feature, market snapshot and other very powerful tools. On the other hand, by creating two contact records for the same household, I have the risk of duplicates when sending a mailing. Plus that means there are two records to update with changes and notes.

My experiences with TopProducer have been nothing short of fabulous! The customer service is amazing and every person I have ever needed to speak with at TopProducer has been friendly and knowledgable.

TopProducer is a complete CRM with so many features that Realtors need! From contact management and lead conversion, to transaction management - this is the sole reason I have been successful as an individual agent for over 15 years and now my entire team of basically brand new agents are also incredibly successful as well!

To be perfectly honest - there isn't anything I don't like. It does everything I need to manage my business and my team! I'm excited about the new features coming out in 2020! This just keeps getting better and better!

Not great, no live body to talk to. Customer service is no longer the key component of this product.

I loved it when there was live customer service.

I've used Top Producer or had the product for over 25 years. The live customer service use to be the best in the business! It was the main reason I recommended the product. However, when discovering my website was not function correctly with the idx, come to find out it was no longer available and it took weeks to work out thru massive emails and chat boxes. The whole thing could have been resolved, much like most thing, very quickly if a live person answered the phone! Funny thing is, you can get a live body immediately in sales!! That was the only way I got anywhere with my major problem. I'm no going to be shutting down my website soon, once my new site is set up, due to the lack of live body customer service. Who wants to pay for a service and be told when you call in that it will take 2-3 days for a response. Or you other option is to spend an outrageous amount of time typing and waiting for responses in a small little box. Clearly Top Producer has changed and regrettably service has gone down.

Top Producer X is an easy, intuitive & visual way to nurture your contact list and sales pipeline. There is a bit of a learning curve to configure the settings, import your contacts, and setup the software. It includes well-documented support and regular training sessions that offer an ongoing refresher. The Market Snapshot and Action Plans help diversify my marketing mix and spark strategic follow-up conversations. This CMS software makes a solid supplement to the CRM our brokerage provides.

My clients have said the Market Snapshot reports look clunky compared to similar valuation alerts they receive. Granted, it works well and the numbers are on par with other AVMs; however, the front-end UI could use some modernizing. I also dislike how Market Snapshot only integrates with TP Websites, which are again very limited versus similar options. Really wish there was a simple widget to easily embed this functionality. Lastly, I hope there will be self-serve billing options in the future. Calling or emailing in with updated payment info is rather inconvenient.

i have used top producer for many years . Top producer 8i seems to have lost much of it functionality and it seems that online customer support is not very good so i would no longer recommend the product

ability to contact clients with mass emails up to 1,000. I really liked the ability to track my business expenses

They used to have excellent customer service you could speak with someone on the phone. This is no longer possible. I have lost many of the functions on topproducer 8i and without phone customer service it takes too long to get answers to my questions

I have used top producer for almost 20 years and due to their new "upgraded" TPX which we are all forced to use, I am forced to leave. TPX is brutal. No support. Super buggy. Stay away!

TP 8i was good but not working anyway. We were forced to upgrade to TPX.

TPX is very buggy. During the switch over all templates were lost for me and all other customers.

The experience with Top Producer is good, the customer support is polite and helpful. Do pay attention to the contract when signing up. You can't get out of the agreement easily and if you sign up for a bundle you are in it for a 1 year contract. My recommendation would be to sign up for the basic plan see if it works for you then go on to a bundle plan. I did the reverse, and later switched companies where I didn't need the website or Market Snapshot etc and it I couldn't adjust easily I was stuck paying for it for 5 months at $114/ a month and not using it.

We had used Top Producer from 1999 to 2010 an decided to buy it again because of our past success with the transaction plans. I think Top Producer is a good suite of products for the right person. Activities management is probably the best feature. It's great to use when you have a transaction coordinator.

Learning this product is time consuming. Plan to spend the time to immerse yourself in this. I personally did not find it to be intuitive but I'm not the best at technology. I think if you are a single agent this may not be the easiest option. If you have a good administrative assistant that has the time to learn this and dig deep, I've found assistants really like the plans.

My experience with [sensitive content hidden] at Top Producer was outstanding! He provided excellent guidance, helping me skillfully navigate through the system. His thoughtful approach significantly enhanced my experience with Top Producer, making it truly exceptional!

As a real estate professional, I've found Top Producer CRM to be an invaluable asset. Its real estate-specific features, particularly in lead management and follow-up strategies, are tailored perfectly for the industry. The intuitive interface and seamless integration with other tools, like MLS listings, significantly streamline my workflow. Additionally, the mobile app is a game-changer for managing tasks on the go. Coupled with outstanding customer support, Top Producer CRM stands out as a comprehensive, user-friendly solution that has transformed the way I manage my client relationships and business operations.

Wish it would integrate better with my Wix website for lead management

The Top Producer system will create more headache and stress in your life when you are trying to do the opposite. Then they stick it to you with a cancel fee of 5 months service upfront to cancel. Don't put yourself in that position with these people, they couldn't care less about you and your business goals. Find another company that you can have an honest business building partnership with...

I found no redeeming quality to this product.

If you purchase their website with the crm, it's a joke. It won't load on certain browsers. You will have to purchase additional subscriptions they do not disclose. IDX is very crappy and unprofessional, unless you purchase from 3rd party and install on your site. You will also need to purchase a security subscription neither of these are disclosed when you subscribe to their crappy service. The snapshot feature also did not work for me. It could not locate my own home to test the system. Very disappointing. How can you send this out to potential clients if it doesn't even work when you test it on your home. No confidence in this product. All of this took weeks to figure out by the way because their customer service is lousy. Additionally the sales rep also misled me to believe you could send text with the crm. Yes, you can but you can not in a follow-up campaign. If you use a 10 day follow up that includes text, that's a no go. It can't do that... Furthermore, when I got fed up with this lousy system and the lousy customer service, I tried to cancel. Oh, you can't cancel unless you pay us our ridiculous monthly fee for 5 months. It's a total scam, they can trick you into wasting your time and money, then when you had enough and want to cancel they refuse to cancel your billing. They want 5 months up front or they will bill your card to the end of a 12 month contract they never kept their end of the agreement on... Scam Scam Scam

Our whole database, follow up systems, listing systems, closing systems and business is in Top Producer. We use Top Producer to remind us to stay in front of our prospects and clients - and to ensure we do not drop the ball with anything. Great software at an affordable price!

The best part about Top Producer is the ability to customize the content that is within it. You are able to build your systems, action plans, listing plans, closing plans and follow up campaigns all in one spot. What I have found when working with a team of agents over the past 11 years is that when building systems, the best thing to do is to have them all in one place - Top Producer does that. You can grow your business and/or team as big as you want - Top Producer is scale-able by being able to add users (either admin or agents). Our team would be lost with out it.

Some of the content in Top Producer is a little dated or irrelevant. We use all custom content that we have built so it is really a non-issue for us.

My past experience has been great. Too early to tell

I am a previous user so I already like the product. the new look

Too early to tell however I will let you know.

When it crashed, I lost all my action plans, It would have cost me so much time and money to reset I am greatly disappointed in TP now

I used the Action plans in Top Produces on every past client. It worked great and a great way to keep in touch

Lack of back up and the finical loss I suffered because of it.