SmartSearch is a good tool that has become a critical element of our operation. They have been responsive to our requests for improvements and additional features. The software is good in managing many of our most significant business functions. Over the years we've been doing business, I've found the people at SmartSearch to be good people who genuinely want to help their customers thrive. This customer focus shows up in their software.

This software is the backbone of our customer fulfillment and customer management efforts. As a key tool in our daily work, SmartSearch is invaluable in the work we do. SmartSearch is flexible in its configuration. There are many qualities, many features that make SmartSearch a valuable tool for us. At the macro level, I believe what SmartSearch brings to our operation is efficiency.

No product exists that cannot be improved. So this is about improving on the foundation of an excellent tool. This is true with SmartSearch. I believe the CRM function could be improved. Additional integration with sourcing tools, and better integration with VMS tools/platforms.

SmartSearch is a decent product but is expensive.

1) Good customer service 2) Decent reporting tools 3) Auto posts to free and paid Job Boards - which is a great time saver. We post to Indeed, Glassdoor, Monster and Dice with just a one click for each job board. 4) BPM (Business Process Management) = automated req approval emails to the the approval chain. We have the approval chain set-up as Recruiting Department - Compensation Analysis - CEO. Once the hiring manager opens the Req - SmartSearch emails Recruiting for approval with a link to the job. Recruiting reviews the job and hits the "Approved" button. The process is then repeated unto CEO approves. Once the CEO approves, then the job auto-posts itself to free and paid sites. 5) Easy to use and customize reports and Req Fields. 6) Can build data pipes and integrate with ADP so candidate information flows in to ADP Workforce 7) SmartSearch can integrate with a company's web-site and be the back-end of the "Career" page. 8) Nice WIP (Work in Progress) side ribbon where at a glance shows #open reqs, pending approval, submittals & interviews that are taking place.

1) SmartSearch is expensive. 2) If using SmartSearch as the company's Career Page be advised it is very ugly. The font of the req job fields are in Times Roman, size 14. 3) No auto capture of emails to candidates. Everything requires a manual copy and paste.

Very good.

Process oriented. Can be customized. The reporting. Easy to upload attached documents with ability to upload multiple docs to a record at the same time. Email forms.

Long learning curve. Everything else is OK.

If you need a great applicant tracking system that was built for applicant tracking and candidate rating/search, plus some limited accounting capabilities and online timecards that upload to accounting software, this is a great system. If you need a full GL accounting system and not so much an applicant tracking system, this isn't for you.

Highly customize-able, versatile, EEOC compliance built in, job portal, some limited accounting capabilities too. Personable staff, most with long-tenure. Responsive to needs and even suggestions to incorporate into their core product at no cost. One of the largest 2 staffing firms in the world wanted to buy them multiple times. You can easily set up automated tasks at any step of the hiring process, which is awesome to help control how your staff uses the system and to ensure that they don't forget important things for their customers. I've used their system for over 10 years and I've never even thought of leaving due to need for something they don't have. And I'm a bit of a perfectionist.

Some reporting needs are difficult to achieve on your own with their built in reports. It's almost like both too many options and some important options aren't there. But they are generally willing to help pull the information for you from the back-end.

SmartSearch does a good job for housing of resumes, searching candidates and inputting requisitions and managing them.

It is not simple to use as it's slightly confusing, the job requisition entries could be easier navigated and overall needs improvement on the TA functions.

Rail Personnel has been using Smartsearch since 2006 and we have always been happy with the system and service provided.

Smartsearch as an ATS/CRM has always been a powerful and fast system for conducting candidate searches, managing our recruitment activities and allowing candidates to update their own information via the Candidate Career Centre. The Smartsearch Support Team make every endeavor to assist their customers by responding promptly to any emails sent to support@aps2k.com to confirm receipt of the request, ask any follow up questions and ultimately resolve the issues. Also, for urgent requests, they make every effort to assist after hours and have been available to conduct Skype Calls and Goto Meetings to resolve any issues.

We have been using Smartsearch for 10+ years and we cannot list any cons at this time.

We have used SmartSearch since 1996, and have used some form of the product ever since. Technical support has always been outstanding. Training has been great. We really could not have asked for a better business partner. We have been approached by numerous vendors for years with different ATS packages and none made us consider moving away from SmartSearch.

Solid reliable product. Company is always working to add features and update the product to keep up with the changing requirements of the staffing world. Like the overall interface. The dashboard is customizable and really let's you look at the key indicators you want to see. The search capabilities are second to none. The basic system is fairly intuitive so bringing on new recruiters and getting them up to speed is not a big issue.

Some of the features and reporting are not what we need and the report designer is not user friendly.

I've used several other talent/recruiting systems, both vendor supplied and custom built and this is the best one I've seen.

Very easy to learn; functions are intuitive; excellent support; easy to get tech support people on the phone, including the CTO; very responsive to suggestions for enhancements and tweaks; good problem tracking capability; always enhancing and improving.

Could do a better job of communicating functional changes. Also, I use a very small percentage of the functionality so a mini version with less on the screens would probably work for me. And since it has a lot of formatting and customizing features, perhaps that is even currently possible but I haven't brought up the issue, but now that I thought of it i will do so.

The text messaging feature is great! It makes it easier to get a hold of candidates, seeing how most people prefer to text these days.

It needs an easier way to find "duplicate" records in the system. When searching for a common name in the system, it could come up with hundreds of records. If I only have a name and no other information, this system makes it hard to identify the right one.

I've used SmartSearch for over 10 years. For the last 6 years, I've been involved in annual tools review which includes a review of at least 3 potential replacements. (company always looking to improve) No other ATS has the ability to seamlessly search across multiple boards from one screen and none come anywhere close to hitting the pricing model or level of training and support that Smart Search offers.

Price and functionality. I love many features in SmartSearch but my number one favorite function is the ability to search across multiple job boards from one screen-which not only saves our recruiters time, it greatly reduces duplicate downloads. Also like the ability to schedule and post onto linked in from the job screen, and ability to search for linked in profiles from the candidate screen. Support is excellent. Pricing is VERY reasonable and is based on number of users.

It used to be a little 'clunky' and had issues with editing posts, but the latest upgrade removed those complaints.

We have been SmartSearch customers for 20 years. We have built our business around this software and we use it to manage almost everything. Approximately a year ago, we decided to leave and try another ATS. We were back with SmartSearch in less than a month! This product does everything you need to manage candidates, clients, job orders, and marketing. We highly recommend it!

It is very user friendly. It does everything we need it to do and then some. The SmartSearch support team is fantastic! They have met almost every need we have ever had.

I don't have complaints about the software. It is capable of doing so much, that the only downside is I don't know how to fully use everything it offers.

SmartSearch is designed with the recruiter in mind. While reporting and process compliance are important (and the tool does this very well) in my mind the most important function is to help you find more candidates faster and manage your relationships, which SmartSearch does wonderfully. And the customer service is hands-down the best I have experienced across all the ATS/CRM platforms I have worked with.

Very flexible and customizable Excellent customer service Designed around how a recruiter thinks and needs to use the tool

Really the only negative for me is that the tool is so flexible it can become overwhelming on what you can do with it. This is ultimately a good thing, but you need to invest your time to understand the capabilities and how you can use them all.

Applicant tracking, job order entry and tracking, client management, CRM functionality, database management of the business.

SmartSearch enables us to track all applicants and clients for daily use. We use the fax and document signing functions as well. Has CRM functionality and VMS/RPO functionality as well.

User interface is old and when presenting on a screen the user interface is so small it is difficult to see without navigating to a particular place in the user interface and manually enlarge the screen.

The fact that i need to come up with 40 characters to complete this field. 20+ years as user speaks for itself

The fact that i need to come up with 40 characters to complete this field. Ease of use and configuration

The fact that i need to come up with 40 characters to complete this field. Nothing

SmartSearch receives my highest recommendation. It is, quite simply, the best tool on the market. It assists us in every area of our business, from applicant and job order tracking to customer relationship management to online time and subvendor management. The APS team and their SmartSearch product have earned our loyalty.

SmartSearch has a great "out of the box" product and provides enough customization capabilities to keep our users and customers happy. It's easy to use and our team members love it. The search speed is unsurpassed. We use it for both technical resume word searches and clerical and light industrial application searches, and it provides us with information very quickly. The only limitation to its speed is the traffic on the Internet. SmartSearch is reliable. The system is always "up," and our data is secure. We have brough multiple divisions on the system, and the data migrations have gone off without a proverbial hitch. When I email or call the support team, they find answers. In addition, they listen when we request improvements and incorporate our needs into future releases. In addition, we appreciate that SmartSearch has maintained their focus on the staffing industry. Many competitive products have come and gone, but SmartSearch is still here doing a great job.

In recent releases, SmartSearch has addresses their known weaknesses. They have provided an ad-hoc reporting function which has assisted us in generating customized customer-specific reports in a timely manner. They also now provided training content which was not available in previous releases.

I've been in the position several times at different companies where I've had to select applicant tracking software, based on fit. Each time, I review the marketplace to see what is available, investigate the top contenders, match features to cost and every single time, Smartsearch has been the choice. I've been the implementation project sponsor and managed the adoption process. Note: It is ALWAYS easier to manage change among professionals if there is a quality solution that positively impacts efficiency attached. Smartsearch is that solution. I'm excited to recommend the software and the team behind/beside it. Feel free to reach out to me personally at Mary Ellen Mesi on linkedin with any specific questions you may have or detail you'd like. I am a raving fan, for sure.

Reasons I keep coming back to Smartsearch include excellent support from the top down, quick response when there is a question, capabilities that far exceed any other tool in its class, cost that is reasonable and the ability to customize easily--increasing the user's reach and effectiveness while maintaining a personal touch. The staff is quick to respond to helpdesk tickets, the programmers are open to suggestions and the upgrade schedule is quite aggressive--they are always adding new features, the latest including social network tie-ins.

The new apps for iPhone and Droid are lacking slightly in the Smartsearch 'sizzle' that comes with the standard on-line version, but I'm certain that improvements will be on the way. Also, the Outlook toolbar, which is a solid add-in was designed specifically for PC's, so Mac users are out of luck with that one feature.

As CEO of a division of a large staffing company I have seen everything available at one time or another. SmartSearch out performs them all at a very reasonable price without months, or years, of extensive installation processes, training issues, inflexible demands and delays.

I have used SmartSearch in over 100 locations with minimal training requirements and ease of use. The staff and principals are accessabke and willing to deliver solutions. The updates are always timely and keeps the program state of the art. I have investigated more costly competitors and found all unsatisfactory and less capable.

Overall it has been a pleasure working with this product and the team behind it.

Easy to customize and use with tons of options. Really love the drag and drop features in the main tool. The onboarding and hire tracks help drive consistency and quality without our teams, and make it easy to never miss a step. Plus the customer support team is always willing to help!

Creating reports from scratch - would love easier functionality like drag and drop.

It excluded candidates from boolean searches and involves way too much clicking to navigate to jobs when you are actively recruiting. All box fields are so small.

Searching by note subject for candidate referencing, and tracking.

The boxes for all data entry points are TINY.

Relatively inexpensive compared to the competition. The Work in Progress sidebar is very helpful. Being able to query multiple resume databases with one search is something that others don't have.

The UI/UX is terrible, but daily users figure out how to use it. Overall it is not intuitive. It is challenging to drill down to get further detail in the reporting. It is very hard to navigate back and forth throughout the application and it is impossible to open anything in a new tab for side by side windows.

Ease of use and functionality. SmartSearch can be tailored to the user needs and allows for the creation of unique fields required by a client.

The most challenging things about SmartSearch is the creation of ad hoc reports that are not found in the reporting area of the platform. The frequency for the need for such unique reports is minimal and contacting SmartSearch tech support for assistance has produced excellent results!

Truly appreciate the SmartSEarch team, from CIO to help desk to report building specialists. Everyone has made a good experience.

The personalized approach SmartSearch brings, makes them a market leader. Value in user fees comparable to the competition set SmartSearch apart.

I would like to see a bit more self service customization of data labels. But completely understand the liability in compromising the data's integrity.

The Dashboard. It makes follow up and organization easy and those are very valuable to my work and industry.

Updates to the system and how long it takes to do a software update, when a change request has been issued.

We have used this service for nearly 10 years and never had an issue. If we had problems they were quickly resolved.

Easy to setup and use, reliable, great support, good training, always innovating. Good value for the price.

Sometimes identifies false duplicates, however, would rather have it flag them than miss one. Location search sometimes misses candidates but is dependent on what data candidate enters.

Really appreciate the tech-support team over there, especially Maria. They've always taking such good care of me and my team.

I have use this product for over 10 years now and it's critical to my contact management and active sales efforts

There is an much that I don't like about Smart Search. The product is robust and is always growing and functionality.