My experience has been great and that's why I'm still with them.

I have used Big Biller since January 2015 and I loved the ease of set up and use from the beginning. They have constantly upgraded the system to make it more user friendly. Tech support is always available to help guide you through any issues you might have and are incredible kind. Pricing is affordable for smaller firms and the software integrates with my website which is amazing. I really like being able to bring recruiters in and out without being tied to lengthy contracts. Importing resumes and writing notes are a breeze.

I wish the email integration worked more seamlessly, but I know Big Biller has been working on this.

Overall experience has been perfect. While no software or any product is going to give you 100% of what you need/want. BB comes pretty darn close. What they lack in the cons is far outweighed by the pros!

Exceptionally easy to implement. Even with a huge database like mine. TE constantly is looking for ways to improve the daily use of the product. Not complex to use, easy import of data, resume, and chrome extensions like LinkedIn. Very little if any down time. Maybe 3 times for 5 minutes over the last 8 years I've used BB. Highly recommend this product.

search breakdown, email, and you did away with the almost instant chat box for real time answers. Now you email your problem and wait. 24 hours later as compared to originally maybe 5 minutes in chat box queue

It is what it is for now... It gets us by, but we will have to upgrade soon. I am going to need something that has a complete staffing package that can do my payroll as well, and track all of my HR information.

It is easy to use, and if you have a small company it is easy to buy into with a low amount of users. The text messaging feature is a game changer. Very helpful.

The job posting tool does not get applicants. We would get 2-3 people per week. I had to get another subscription with Zip. We try and import as many resumes as possible, but many do not make it through, or the resume doesn't parse. Everything is an add-on with this software. Which can be a benefit as well. When I see my bill at the end of the month I really don't feel that we put $220 into this. I wish my users utilized it more, however they don't have the time for all the importing. I wish there was a way to actually downgrade users. For example, my onsite doesn't enter a thing in this and just sits at a company and makes phone calls. All I would need from her is to enter information, and import resumes if needed.

Top Echelon is one of the absolute best database management tools I have ever used, especially for recruiting. My company has used TE for a decade now, and have not had anything before or since that was as streamlined and convenient.

The search feature is not absolutely perfect, but unless you want a hyper specific set of search conditions it will have everything you need. I also would love if "Years of Experience" automatically updated every year, so that we could easily check if older candidates now have the necessary experience for higher level positions.

One goal I have it to become paperless. Big Biller is helping me achieve a large part of that goal.

The search features for candidates and targeted markets are very reliable. The Hot List features allow you to create a system within a system and customize the system for your own use regardless of industry. One of my favorite features is the ability to use "Open Activities" and schedule a future activity or reminder. The system sends you an email in the future as a reminder for follow-up. How cool is that? Big Biller has the best customer/technical service I have ever experienced! They are there when you need them! Friendly, Helpful and Knowledgeable! This system is very affordable and a value for a smaller recruiting shop.

Report functions need to be ramped up a little. I would also like to see some billing and accounting functions built into the system.