It's interface and ability to navigate. 99% of it works and makes sense. There are a few areas of improvement, but they are always open to feedback and taking onboard new ways to improve their software. I've used other recruitment software in the past which has been very clunky and not easy to use, their functionality and ways to give us the ability to manage the system is very advanced. My team enjoy using it and it allows us to increase our workflow and conversions.

A recent update of the system was one that we felt wasn't needed. It does however look nicer, but some of the ease of use was reduced. However for new users I'm sure they wouldn't notice it, and my team are getting used to the update. Despite this, I still very much recommend this system.

The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding

The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage.

Great system and great support.

Having moved from Bullhorn it is clear how much more support you get as an SME with Firefish. Lots of ways to drive improvements and is simple to train staff on, build KPI's and report. Also you get the ability to interact with your entire database.

Still some glitches that occur but always resolved quickly.

As the title goes they are a forward thinking crm. They are always looking to make the platform better and more efficient every day. They release weekly development updates and really listen to their client on how they can make their platform better. Their customer service is fantastic will short lead times and always actively trying to find a solution.

They have nailed candidate candidate engagement within their platform. You are able to keep easily engaging with our candidates through social channels, email and click to call. The platform is easy to use and shows users a clear path To enable them to match candidates to clients and jobs quickly.

The clouds software can be limiting at times with trying to save documents on the fly and also the ability to navigate through multiple screens in one session.