Job Adder is a great system that is constantly striving to be better than it was yesterday. With a finger on the pulse of what recruiters need, this software likes to stay ahead of the game. The support team are quick to respond even in NZ timezone timeframes. Overall I love the system and wont be changing anytime soon. I've used this software for over 6 years now. The how to videos and software update videos are fantastic for time poor people that need to stay up to date making use of the upgraded features.

The only con I can think of is the interface for my website wasn't customizable enough to fit the style. Therefore I post my job ads manually to my website which isn't great. I wanted to be able to have a picture and a certain font to fit my brand, but the options were too limited and the overall layout wasn't a fit.

The JobAdder ATS itself is quite user friendly and straightforward and looks clean and seems effective for our day to day applicant and candidate tracking, client management, and record keeping. So that's great. It is just the severe limitations we have with TimeAdder, which is conceptually a simple system and most of our candidates and clients use it with ease, but from a manager/administrator perspective, we can't troubleshoot (ie, reset a password, edit a timesheet, create a timesheet for a contractor, turn email reminders on or off, etc.) and it renders us helpless and JobAdder customer support either can't do anything or is perplexed by whatever the issue is.

JobAdder is quite user friendly and easy to navigate. Lots of customizable options for the most part. Easy to add candidates to a job order, tracking applicants, input notes, maintain important information, keep records of placements, etc.

What we are struggling with the most is having a little more administrative power to resolve issues. We used the TimeAdder app for example, which doesn't communicate well with JobAdder and is very rigid in its options to customize or turn things on and off. And JobAdder seems to be very sluggish on making improvements. Administrators should be able to be the ones to send reset password emails at any time and not rely on JobAdder to communicate with TimeAdder and "hope and pray" that it goes through. We need to be able to turn on and off reminder emails for clients (who are getting pissed off at us when they suddenly turn back on and hound their inboxes with reminders). Administrators need to be able to create or edit a timesheet from the management interface for a temp who isn't as tech savvy and can't figure it out. I could go on and on. We've had a nightmare with temp placements and timesheets.

Jobadder makes the applicant tracking process easy to manage if you use job boards such as Seek (who are a part-owner of Jobadder). Being able to access candidates from anywhere via this cloud based tool is great. The resume search tool is also good and the system is relatively fast given it's cloud based.

Whilst this is a slick tool, Jobadder still has a way to go in terms of being a total workflow management tool and it is quite clear that it started life as an applicant tracking tool rather than a recruitment database. If you value a database where all email correspondence is linked to clients / candidates then this one is not for you. There is no seamless link between your email client and jobadder meaning you have to manually upload emails to the database (sent and received) from google or outlook 365. Furthermore this is something they (jobadder developers) do not see as valuable. For some people this is a non-issue but for me, I like to keep an audit trail of all client correspondence and easily be able to access it and ensure if needed it has a time and date stamp and can easily forward this email to a client (usual issues such as re-sending terms of business and the usual issues a recruitment firm faces around the timing of candidate submissions etc. Furthermore there is no ability to undertake a text search on notes / emails that you do manually upload into the system. The float functionality is very geared towards low-value recruitment, utilising a tool whereby the client clicks a hyperlink which goes to a jump page which you have no control over the look and feel of. From a workflow perspective, being able to update candidate skills, employment details, add notes etc is a little hit and miss. I have voiced these concerns but get the feeling their priority is to continually add smaller job boards to the platform than continue to improve workflow and functionality. It's a real pity as they are ALMOST there in terms of having a really awesome tool! For now we will stick with them but here's hoping I can change my 6 to a 10!

Excellent, except for being able to call someone and get assistance

This software is brilliant for all things recruitment.

I used this software for 2 years about 3 years ago and it changed the business I was working for in so many positive ways. You used to very easily be able to get someone on the phone for support but now, no one even picks up the phone! Every time I call the support team, I have to leave a message and it is just radio silence. One of the best softwares on the market but I am completed baffled at how hard it is to get someone on the phone. I'm sure their messaging support is good but I don't want to shoot 100 messages back and forth to get information on something that would take 5 minutes over the phone.