Simplicity of rolling out a referral prgramme

Simplicity, flexibility and customisation options. I really like to way everything is within one system

Our overall experience has been amazing, from the moment that we indicated we were interested in the platform we have pleasantly surprised by the platform and the customer service. I have worked with many platforms with customer service centres outside of Australia and this is the best experience we have ever experienced.

The Referral Rock platform is a simple off the shelf solution for a referral program. It easily integrated into Salesforce and we were able to reskin the entire platform in our branding.

Unfortunately, there was no available support in the Australian time zone which made it a challenge but hardly a con.

Frustrating. The product is so close, but it is hard to pay for onboarding that can't help you do most of what you were told the platform can do.

It (somewhat) integrates with HubSpot and we use this as our CRM>

That nothing works as it should, or as I was told it would before we purchased it. I have waited over a month on an answer from the "support" team regarding an issue that salesperson told me the software could definitely do, but does not.

Extremely positive; the Referral Rock working with our company has been amazing through the launching process and beyond.

Straightforwardness of the platform, easy interface for company and members/referrals, reporting, onboarding and ongoing support.

Not cons, but things that would be great if available in the future: more editing options for button order (and inclusion) on share widget/member dashboard, gathering more and more detailed information during member sign ups (full set of address fields), and more editing options on the referral landing page.

Overall great experience. Great customer service and our account manager [sensitive content hidden] was super helpful and knows her product very well!

The best thing is how easy it is for a customer to sign up with a single click and use their dashboard link to check their stats. Our goal was to make it frictionless for the Referring member and Referral Rock certainly does that.

We had to host the landing page within Referral Rock instead of our domain for tracking purposes. This was not ideal but it was the only way to make it work with our system.

At a lower cost than competitors, we received excellent customer service from sales to implementation and implementing the product was a breeze with all of the available customizable tools.

The customizable tools and portal we're extremely easy to use.

I can't think of one con about Referral Rock!

Referral Rock has helped us grow our referral customer base by leaps and bounds.

Referral Rock is easy to use and easy to setup. The individuals guide you through the process and support you along the way.

Because Referral Rock is not able to integrate with our software, it is a manual process to locate referrals.

Very helpful customer support, easy to use very handy.

Reporting part is quite difficult to pull up.

Once you get the hang of it and learn the vernacular it's pretty straightforward. And, it seems to have all the features I need without costing a fortune.

Working with the text, like font selection and size, spacing, etc. is super glitchy and I found myself finding workarounds when putting together the member and referral pages. Never did really get it to look the way I wanted it to look. And, if I indented anything it automatically inserted quotations kind of underneath the text. Everything else seems to work fine, but considering the text setup is crucial to the message it seems as though maybe some more functionality attention should be paid to that. Choosing text size is a real pain since there is no way to know exactly what size you are choosing.

Referral Rock has made our referral process a breeze. With its easy-to-use dashboard, we can now track the status of each referral in real-time, keeping everyone in the loop. The user-friendly interface is a plus, making it simple for our team to navigate. The platform's organization and automation features have saved us time, streamlining tasks and communication. The support team (Alfonso) has been incredibly helpful, addressing our queries promptly and ensuring a smooth experience.

Just one month into using Referral Rock, it's early to measure the return on investment, but we're expecting more new leads.

We purchased two plans with Referral Rock. With both implementations, the Referral Rock team has been great to work with. They are very patient and responsive when we have questions. I would give them 6 stars out of 5 if I could. Representative is fantastic!

The software is easy to use and we like the ability to generate reports within the Admin dashboard. It is very reliable for our users.

We bought a more "entry level" plan so we don't have a lot of options to customize multiple fields. There is an upgrade coming in a few months so that may give us more flexibility.

We had been manually tracking referrals and referral payouts before Referral Rock. We shopped around for a better referral system and landed on Referral Rock. We love it! Very easy to use and the support team has been great at answering questions. This system has helped us streamline the referral process and earn more referral revenue.

The navigation on the back end wasn't initially the most straightforward. Some pages are found in the main tab while other pages are found in the settings and there are more pages under the edit the program section. I think the structure makes sense for those that have multiple programs. It was just a bit confusing for us at first since we only had one program. I kept wanting to go to the settings section to edit the program, but that was all found in a different area. It's become easier to navigate with training.

We have just launched our online dating business https://oneworlddating.com & are excited about having ReferralRock as our referral program. It is so easy to use and we look forward to seeing conversion results and new member sign ups. It was so easy to design and set up our own program. It looks amazing and there is a sticky link on every page that a member uses giving them a great opportunity to refer friends and earn points. Being able to create our own pop up design was also a great feature and make it so easy for members to jump right in and send off a referral without even having to leave The Referral Rock Customer success team is one of the best and they are there for you every step of the way.

very positive when we made it a priority for our company. the software ran on its own for quite a while without us doing much. when we decided to lean into this strategy more and push referrals it was there for us to build upon.

The software does what we need it to do. we are able to connect it to our contacts base in hubspot and track where referrals come from and automatically pay them out. This product caters to your needs and is fairly flexible.

there was a bit of a learning curve when it came to integration set up but once we saw the full picture with the help of our referral rock rep we were able to get things up and running.

We looked at referral platforms that had many more features and better integrations with our database (SalesForce) but they were in the $ range and intended for much larger enterprise clients. As a small business Referral Rock was affordable and came with the basic set of features we needed.

Value.

Lack of cheap and easy integration with SalesForce.

Pricing.Customer support and onboarding.

Reward management is cumbersome, had to get support team involved to rename rewards.

Our account manager [SENSITIVE CONTENT HIDDEN] was incredible in getting us fully set up and live within less then a week! Referral Rock has every feature you can need in a referral program.

It takes a little bit of handholding to get set up.

Really good. Onboarding was pretty straightforward.

Ease of use and my account rep., [SENSITIVE CONTENT HIDDEN]

Set up could be more step by step, and a clearer explanation of how everything works during the demo period.

Great

Be able to create own landing page and design

Limited direct integration should be able to integrate with most CRM

The demo was helpful and thorough, the onboarding support and set-up timeline worked well, and we received great customer service before, during, and after onboarding. The system is simple to use and the pricing model suits our franchise structure well.

Flexible pricing structure, suits our needs well.

The referral landing page is awkward to style and to personalise to the degree that we'd like.

Very well made and staffed by great people!

The onboarding process and customer support were extremely helpful and straightforward, I always understood what was needed to ensure success.

We did not have any negative experiences using this platform.

Increased our customer base and exposed our brand to a much bigger audience at a very good ROI compared to the likes of Adwords.

The setup widget is doesn't take long to setup, and understand. You do need some experience with setting up campaigns, but if you miss anything the onboarding team takes you through a pre-launch call and screen sharing - which picked up the things that I had missed.

It's probably no for everyone - given it is a commitment to setup and use - the easiest thing would be to just email your customers. But this adds a layer of tracking and viral-ness given people that are referred to, can also make referrals. To get the most out of it I suggest testing various offers to find a sweet spot.

Very easy and intuitive to set up and implement process

There was some difficulty in integrating our online account opening portal

Overall, the experience has been great!

By far, the best part about Referral Rock has been the customer service. CSRs have gone above and beyond in assisting us through onboarding, building out our program, and beginning the implementation.

The editor has so many areas to edit (which is a good thing) that there is the possibility that a detail may be missed.

Referral Rock is helping me manage my customer referral program through this app. I find that it was easy to set up and get started. I was able to launch a program within 5 mins. It's been a great addition to helping my company grow! I highly recommend it!