About Amilia


Amilia is an online registration and client membership management solution designed primarily for small and midsize businesses. It helps businesses collaborate with members through registration management, billing and fundraising activities and also offers reporting capabilities. It is suitable for schools, clubs, camps, associations and other membership-based organizations.

Amilia allows businesses to create online stores to sell membership plans or products, as well as receive online donations from members. Users can create online registration forms for classes, activities and events and share information with their target audience. Users can restrict registration to prevent over-booking. The platform captures member information collected through registration forms and automatically creates a client database.

Amilia allows businesses to send both mass and targeted individual emails to members with information regarding membership renewal dates, promotional activities, upcoming events and other general announcements. Other features include customizable forms, automatic billing, online payments, promotions management and fundraising.



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Supported Operating System(s):

Web browser (OS agnostic)

48 Reviews of Amilia

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(35)

4 stars

(9)

3 stars

(0)

2 stars

(2)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 48 reviews

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May 2018

Nicolas from Laws of Motion - Trampoline and Tumbling

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Easy to use, Great user interface, common sense features, great ROI, and amazing customer support

Great ROI, mainly from a drastic reduction in time spent taking registrations, setting up new sessions, and collecting outstanding balances from clients.

Pros

The number one feature by far is online registration, before switching to Amilia we had to manually register all our clients. The process was inefficient and took up a lot of time that as a small and new club we needed to be spending on focusing and improving our core business. With our old system we had to chase people down for money, and deal with bounced cheques and all sorts of nonsense that no one in the services community should have to deal with. The online registration worked exactly as promised, and with that came all sorts of additional features like class management and communication tools that worked incredibly well. Having all our clients be forced to pay upfront saved us literally thousands of dollars our first year alone. Admittedly we were terrible at chasing people down with outstanding balances, but we didn't get into the gymnastics club business to become a accountants/collections officers. The online tools were super straight forward, and the customer support was fantastic. Every time we had an issue or problem with the system the customer support would provide prompt responses and walk us through the mistakes we had made or give detailed explanations as to how we could better set up our sessions to avoid future problems. They would even log into our account and make the changes for us that were labor intensive due to the type of mistakes we made when learning the system. Overall switching to Amilia was the smartest business we ever made.

Cons

It is expensive... but in life I've learned you tend to get what you pay for and this system it is totally worth it.

May 2017

Jessica from Airborne Trampoline and Tumbling

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2017

Airborne LOVES Amilia. It is so unbelievably easy to use as both an administrator and customer.

Again, so much! We moved from another registration system last June and Amilia is beyond amazing. Amilia is extremely user friendly, especially as an administrator. Inputting and creating classes/activities is so quick and easy. Two of us worked at the same time and created our entire Spring Session in under two hours. It has saved us tons of hours worth of work. It's also easy for our customers to use. We have put all of our competitions, uniforms, tickets for events all on Amilia. Customers are notified and they can easily go on and purchase without help from us. It's really neat how much we can personalize our store too. Not just with colours but pictures, fonts, layout, AND I love that you can move activities around to the order can change AFTER finalizing the program. Airborne loves Amilia.

Pros

So much. It is SO easy to use. I have worked at numerous companies with different online registration processes and Amilia is by far the most user friendly. It does everything we need it to do and so much more (but not so much that's confusing either). I enjoy that I can design attendance sheets to exactly what coaches need to know, customers are easy to look up by either parent or athlete name, their personal and payment information is right there. It's easy to export financials and reports into excel or as a PDF, being non-profit and passing this information onto a volunteer treasurer, ease of accessing that info is important. Creating & adding activities is also easy, I just added August birthday parties in 5 mins.
We have also had a lot less complaints or questions from customers regarding our this system registration. They find it simple & easy to access, especially during tax season this year.
I think my favourite part is that I can also view the store front as both an administrator or a customer. If I am unsure of font, pictures, anything I can very quickly pop onto the store front to see what the customers see.
Oh! Small thing, but I also appreciate the "Home" page after logging in. I love to see what classes have been registered for in the past 24 hrs, which months have been our busiest, to see customer visitation as soon as I log in. Not only does Amilia do that tracking for us, but it's easily visible.
Customer service and support has been AMAZING.

Cons

I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee."

I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue.

It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;)

Response from Amilia

Replied May 2017

Amilia loves Airborne back! Thanks for your review Jessica :)

May 2019

Katherine from Supercamp @ Vanier College

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

May 2019

Amilia Review

Amilia has been a tremendous time saver! The vast majority of our registrations are now made online by the clients themselves. Couple of things to improve and functions that are not compatible with our use/needs, overall very satisfactory.

Pros

- User-friendly both for the administrator and the clients.
- Allows automatic RL24 Tax Receipts generation.
- Constant Contact list intergrated.
- Attendance lists and template lists made easy.
- Group-making and friends-pairing made easy.
-Mass editing of programs.
- Live online chat support.

Cons

- Custom post-dated payments on credit cards.
- Modifications/updates to post-dated credit card payments.
- No direct access to Constant Contact from participants, only from Account Owners.
- After mass generation of RL24, modification and further RL24 generations done one by one.
- Scheduling more or less effective.
- Restrictive for non-Amilia online money solution partners.
- No refunds straight onto credit cards from platform.

April 2017

Sheryl from Comité Jeunesse NDG

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Amilia a timesaving program

We have been using Amilia for a few years for our 3 day camps and the experience has been very rewarding. The program has helped us to be more efficient on registration days and given us much more flexibility in how we can do registrations. We now offer phone support to our clients to help them register from home. The program is easy to learn and we now have 3 of our office staff who can handle our registrations, process new relevés 24 and take care of payments/refunds. The installments have been a lifesaver for many families who are struggling financially. We have spread payments out over a four month period. The webinars and live support are great! The techs are very quick with the responses/solutions. Amilia is a company that listens to their clients and makes major changes accordingly. Bravo for the good work.

Pros

The reporting options are fantastic. The fact that were have the option of producing documents in both languages is great.

Cons

The bank depositing system makes it very difficult to account for individual program payments. The monies are transferred to the bank every few days but the deposits never seem to match up with the sales for that time period. On a monthly basis it is fine or if it was only one program to report. When we try to break down the payments by program when deposited it doesn't add up. We have no choice but to do the accounting on a monthly basis which is challenging during day camp season. (we have 3 camps)

June 2019

Simon from Club de patinage de vitesse de Longueuil

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Amilia is a time-saving platform with tons of features!

Amilia is a versatile software that is really easy to use. We could not do without it now that we adopted it!

Pros

Amilia is an all-in-one tool that is easy to setup and to use. It allows us to save valuable time from our volunteers to focus on the development of our organisation.
Other than being an online registration tool, it also manages product sales, memberships and rentals. Payments can be made online by credit card or offline by various methods. Amilia produces attendance lists, contact lists and financial reports that facilitate accounting.
Customer support responds very fast and helps to set up the different features. Amilia developer team listens to the specific needs of our organization and adapts its platform to those needs. Many suggestions we have made have been implemented.

Cons

Simplification of the checkout process would be nice, especially in admin mode.

May 2019

Rhys from Spirit Athletics

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Amazing Registration Platform with an Outstanding Team!

Everything is all in one place. The system allows our program to keep things organized and works within our business framework. It makes things simple for us on the business end of things and clients on the consumer end of things.

Pros

Amilia is a great platform with tons of features. There was a learning curve when adopting the platform, however the on-boarding and support team were super pleasant to work with (and still are). Suggestions that I have made have been implemented and team does actually value input from the clients to find ways to make the system better.

Cons

While not an overall deterrent, it was difficult to manage payments in some cases as payment info was not saved. This however has been amended and now clients can choose to save their credit card info. It would be beneficial to have all payment info automatically saved, however I understand the stipulations and hold-backs on this (privacy etc). A few other items that I’ve had have been resolved and the system has been updated accordingly!

October 2017

Lena from Entourage Management

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

So thankful to have found this software!

Pros

This software is super easy to use & operates in an intuitive way. My team was proficient in pretty much all areas of the system in less than a week. The interface is clean and easy to set up. Reports are great and allow for flexibility in how to request the information. Payment processing is easy and accounts are simple to follow. Love! Love! Love! Software usage is affordable and it offers a great value to my company.

Cons

The checkout process has been a little unclear for some of our clients - although it's probably only been less than 5% of those that are registering that are having issues. A little more control or simplification here could be nice. A few of the financial reports could use the ability to drill down a little further into the numbers. Anything that we have asked for through Support has been addressed and I expect future modifications will fix anything that I've come up with. It would be nice to be able to customize email content without the use of HTML.

June 2018

Tyler from Reach Gymnastics Club

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

June 2018

Good customer service and basic features are easy to use.

Pros

Easy to manage all of our customers' information and keep track of payments, balances, and methods of payment. Also easy for customers to use.

Cons

Many functions that we use frequently are difficult to use and over complicate the process. For example building programs specific to our use does not have functions that would make it easy for us to do (set visible to client day/time, add remove access code automatically). Also switching students from one class to another especially from one program to another(because we were forced to make multiple programs with way software is set up) can be complicated and convolute the customers billing tab. The inability to change tax rates (native status card holders) makes billing for those customers difficult as well as ensuring I calculate our HST information when doing the books.

October 2015

Kyle from Kyle Shewfelt Gymnastics

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2015

Best Online Registration product available...and continually getting better!

After an extensive search and intense "free trial" period with various options, we decided that Amilia was the right fit for us to manage our online registration, merchandise sales and customer database for our gymnastics facility and we are thrilled with the results thus far! From the get go, the support team guided us through the set-up and made sure we were ready for our first registration period. They went above and beyond to ensure we understood the back end of the system and that all of our current customers were transferred over from our former system. Change is always hard, but they made it as painless as possible. Amilia is easy to use and has saved us valuable time. Our team actually stared at each other in disbelief on the evening of public registration because the classes were filling and the phone was silent! Obviously our new customers found it intuitive to use as well! We actually closed the office 30 minutes early and went for a beer to celebrate :) The Amilia team is highly responsive to product feedback and they were very quick to release a feature we really needed: waiting lists. It seems like there is a constant wave of awesome new features added. Talk about pro-active; each time we ask for a new feature, it's usually in the development stage already! No need to worry...the adoption time of new features takes mere minutes with the step by step guides and support from our specialist, Marianne. We have been so impressed that we have moved our Birthday Party and Camp Registrations over to the system as well. We are very pleased with our choice and we highly recommend Amilia to anyone looking for an online registration system that is both appealing from the customer side and easy to use from the administrative side. What a great combination!

June 2018

Charles from Guelph Saultos Gymnastics Club

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

Amilia has been a great fit for our gymnastics club

Pros

The software has a very nice and functional layout for both Administrators and Clients. It is very easy to use and to train new employees as administrators. We have received positive feedback from our Clients on the ease of use of this registration system.

Cons

Honestly, I really don't have any cons . . . I feel that the Team at Amilia has made a lot of improvements in the software in the past two years, they have a responsive customer service team and continue to advance the functionality of the software.

February 2019

Sheldon from Beach Cheer Athletics

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

February 2019

Review for Amilia

Overall the experience is better than other systems we have used before. We do appreciate the customer service aspect.

Pros

We really like how the customer's see the store. The point and click is easy enough to use. Once all of the little bits are set up in the back end it is easy to copy and paste and see lists and keep the systems organized.

Cons

The initial set up did take a very long time. There are a few issues with e-mails; Only 1 customer on file receives the e-mails and we would like an option for all e-mails on file to receive it. Additionally, we would like our coaches to receive an e-mail notification when someone registers into a private lesson or a class so they can keep up to date with new enrollments.

When we send out e-mails we also need that to be sent to the instructor that is linked to the activity.

June 2018

Carey from Winstars Gymnastics

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

It's has been an amazing experience from day one!

Pros

All of its functionality and the ease of navigating through the product. Amilia continues to make changes/upgrades so that the product is more useful to any business.

Cons

That I cannot spend more time working with it. As an owner, there are times that I must spend other time with different administrative work.

May 2017

Jeremy from Pegasus Gymnastics

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Amilia is very user friendly for both the administrator and the clients!

Pros

We like how easy it is to use. We receive very few questions from customers on how to use the system. The back end setup is easy to use and accomplishes all our needs of the organization.

Cons

Like any software there are always tweeks that need to be done. But they are open to hearing these issue and working with the clients to fix them for the future.

Response from Amilia

Replied May 2017

Thanks for your review Jeremy! We love working with you guys and are happy to hear that both your staff and your clients find it easy to use :)

October 2016