As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations. It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage. The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method. Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.

EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.

Helping me by a click of a button to reach my members

- I love this product's interface that's much easy to use by novices - I like the customization options, especially the drag-n-drop - The product is quite easy to move around - I love the versatility of the product - I love the tracking ability of emails

- Am not able to send email to a member through right-clicking - Improve customizable payment options to allow a primary registrant to pay less for a secondary registrant - Limited RTF options when composing

Overall it's been troublesome. Our sales cycle was hurried through, and the company pushed a sale through before the product could have been properly assessed by our new digital team. Unfortunately, we've been unable to cancel our contract - which is somewhat understandable. However, we've found the company to be extremely dismissive and condescending when faced with legitimate product concerns. This is not a product for any organisation that is looking for VFM.

Given that none of the core features service our organisation's needs, we cannot speak to this.

From the implementation widget to the lack of membership-gating for content, there is a lot to not like about this product. The low send volumes for email newsletters, coupled with the high cost and poor email builder (white-labeled SendGrid) are extremely annoying. The email costs alone make this more expensive than either MailChimp or Squarespace's native mailer feature. If you have the budget, you should stretch to Hubspot, which integrates seamlessly with Eventbrite. We are limited by the number of custom fields we can add to entries/applications. The end user experience is cumbersome and somewhat meaningless. It's essentially just a payment portal with an events widget and a mailer - neither of which work particularly well, or are any better than the free options.

Our experience with GlueUp has been great and most importantly the dedicated Relationship manager is always there to guide in setting up for upcomming event, email campaign, etc

It is a one stop CRM, that helps us to build, connect and grow our community of members, especially for our events and financial tasks.

Mainly two issues. You have to manually edit the invoice number in order to upload on the GST portal in India. Glue Up should include more features in its mobile app.

Event management, contact management, committee management, and member management are all being streamlined by using Glue Up. This increases our efficiency and benefits us greatly.

The interface is very user-friendly, and the capabilities on offer are extensive and relevant. The simplicity of the design and the functionality make this platform stand out.The staff are also accommodating and are quick to assist us if needed.The bank of information available with tutorials on how to get the maximum out of Glue-Up is also helpful.We use this platform for the majority of our business and are continuing to look at ways to integrate furtherBy having all contact, event, registration, and campaign details in one place, we can streamline our efforts and maximise efficiency. Particularly, the ability to group our contacts into various committees that can then be integrated into event pages is helpful. The event and registration pages themselves provide extensive flexibility while remaining entirely user friendly.

On rare occasions, the platform experiences some technical issues making us unable to access it. It would also benefit us to have full control over the invoice template. Currently, we cannot use this functionality due to legal requirements from Cambodia (as we must show the amount in a currency not yet accepted by Glue-Up) which is a shame.

Glueup definitely made CRM and event management easier for us and it is nice to have everything consolidated in one system. Having it online grants us access to the system everywhere, especially during this time of uncertainty and WFHs.

Event page has many templates to use, each with a different focus, so we can set up a new event page within 15 minutes. New payment menthod, Adapay, also allows us to check online payments instantly and making refunds is much more convenient comparing to it was in the past. The new feature "waiting list" is also great as it can clearly differentiate itself from the approval list.

While having many pre-sets templates made everything faster and easier, the backend set ups could provide more flexibility (small things like, we can only set up the event date and time, but we can't change the title of that section, which is always "SAVE THE DATE"). It would be nice to make many small feature editable, both for events page and email campaign designs. While having Adapay is a huge improvement, making partial refunds can cause issues. For example, two tickets were paid by one payment, then only one ticket was refunded, but the "total revenue" in event dashboard still shows two tickets.

Professional platform and ease of use for a good presentation.

I like the email features. This is called Campaigns in Glueup. The templates and design is wonderful and ease of use

I noticed that Gluep continously upgrades its features. The organisation set up team Admins is a wonderful feature but has to be further upgraded to adapt to dynamics. As campaigns from Glueup go as mass mailers, most of them end as junk in the firewalls and remain unread by customers.

I want to share my positive experience with GlueUp, a remarkable software that helps in networking and community building through its online community platform. I wholeheartedly suggest GlueUp to anyone who wants to enhance their network and develop a thriving community of individuals with similar interests.

Within our organization or community, I find it effortless to establish connections with fellow members, exchange valuable information, and foster meaningful relationships.

For some users, mastering all the capabilities may pose a steep learning curve, especially if they only need a few of the available tools.

Our Chamber has been using Eventbank for almost 2 years now and we are able to provide a much more professional service to our Members and to keep better track of new leads and our guests. We are overall very satisfied with the service.

It is an all-in-one software: Events Management, Membership Management, Database recording

Automatic messaging should be more customizable.

Very ease to use for all the components in event management.

Few more features could be added in the future.

I am solving a problem or managing and automating events without getting overwhelmed. This software has helped me in getting things done, especially the digital side of things for managing events for my clients, without any headaches.

Their backend interface is quite intuitive. You just learn it on your own which saves time in managing and automating tasks. I run an event management company with focus on wedding events, and I know how easy it is to set up an upcoming events page, then promoting that event, then managing resigtratoions, then getting feedback on how everything turned out. especially in the wake of Covid 19, Glue up software has really helped me in managing my events coronavirus free

some of the SEO related features at the backend are not really needed especially meta keywords. they can consider removing those features adding more features that are needed In 2021.

I appreciate the customer support [SENSITIVE CONTENT HIDDEN], who always in timely manner response on any given time of the day and week. He always follow up and is extremely helpful. Wish [SENSITIVE CONTENT HIDDEN] was the one, who had been the first project manager, so it wasnt so delayed. But [SENSITIVE CONTENT HIDDEN] is super competent and understand his customers.

The software is very user friendly and not complicated and perfect for event and membership management.

Some features and the structure not so flexible. Still feel room for improvement to enhance the features. And many extra features is a different pricing contract.

I have been using EventBank for over 1 year. I appreciate that they listen to customers and release updates in line with suggestions they have received. Their support team has an incredibly fast response time, and always has a great answer or solution to my problem. UX is great - very simple interface and easy to understand. Love that it's trilingual. There are a lot of great little features you can discover if you take time to really explore the tool. Still waiting on more HTML capabilities - this tool is great for teams without web design experience as it's incredibly easy to make a very professional looking event page, eDM campaigns, and easy to receive and track money. However, I wouldn't mind some more sophisticated tools for my own personal reasons. This update is meant to be released soon, and I look forward to it. All in all, I would recommend EventBank to my next organization as an events and mailing list management tool.

UX, Ease of use

No HTML functions

We can do everything we need to do to run events and manage our larger community from one place. Experience is much better for us and also for our community, we now spend less time managing various tasks.

All features we need are offered in one platform and everything works together great - event management, membership management, event pages and more. Customer support is also great, I usually get a reply to any question within an hour.

Nothing I would hate, sometimes Glue Up platform is running bit slow, but nothing major.

We have tried many "popular" services in China to sell tickets to our events and it is clear that they don't know their industry. Eventbank clearly made the effort to think from an organiser's perspective rather than click bait standpoint (or least effort required). With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward. The customer support is on top of things and answer with care. I have suggested to improve the analytics and other small features, I am confident they will think it through and develop if it makes sense. I would seriously be unhappy and lose productivity if I had to opt out of Eventbank.

With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward.

They could provide more analytics, drive some traffic from their own audience and offer more features to design their event pages.

Efficiency, happy attendees, professional look.

We use EventBank's event management software for all of our large events at Kempinski. It is very intuitive and easy-to-use, and we can create great looking professional event websites with registration, payments, community features, and other information we need to display. QR Code Check-ins with the Manager App are super-fast. Great thing is also that we have a dedicated Customer Success Manager and she helps us with all the questions and queries in a timely manner.

Our event pages are bi-lingual - both English and Chinese, and sometimes the Chinese version of the website is not super intuitive.

Currently the software adds most value in connection to our events: sign-ups, payments, marketing, registrations and check-in.

Provides a single platform for all key aspects of a chamber of commerce, and as such offers tremendous support to the operations of our organization.

User interface is cumbersome, and it takes a long time to navigate from one section the other. The database seems to run slow and is not very dynamic.

The membership management are clear and easy to use

Flexibility is not enough for the application form

Great

The Community Hub - great way to connect my members from all over the world

There is nothing I dislike about the tool; however, I have not yet used the campaign and events creation, for instance. I hope It will be easy to use!

Since using Glue Up, we have become more productive as the system is very smart with lots of integrations and automations in place. Ability to collect online payments is definitely a big bonus for us.

Easy to use, smart and automated. Ability to integrate cross-platform is very helpful.

Ability to produce analytical graphics for reports.

Campaign and Event management features are absolutely easy to use with ready templates. Dashboard & filter features are also useful for real time analysis.

The support provided is limited.No training document /video provided. Users have to contact the support manager for answers on "how to ". The payment gateway for Credit Card payment is hefty

Easy to use. It links CRM with event managment, membership and broadcast platform, making members tracking become easier and lessen double tasks in the past when the mentioned 3 platform are seperate softwares.

There are too many notifications sending out when adjustment/update has been made. We prefer to disturb our members as little as possible.

The software is easy to use and navigate and has many templates to chose from.

We would appreciate if it can also provide for printing of certificates of attendees and can be integrated with our Accounting System.

GlueUp is super versatile, and it works well with other programs that we use without any issues, which saves us a lot of hassle.But the best part is their customer service. Every time we've had a problem, they've been super quick to help us out and always friendly. They really care about making sure we're happy and that's appreciated.

GlueUp could probably improve its mobile app interface a little bit. I had a hard time finding features once in a while.

As an organizer of numerous events every year, we have used the Eventbank for more than a year and really like it. It is a true breakthrough app which greatly improves the efficiency of the whole team. By providing many ready-to-use templates, the software allows us to plan and promote our events online over in a short time. It also offers all important information attendees need weeks and months ahead of the events, such as schedules, maps, contact persons, speakers bios, and more. Meanwhile, the mobile Eventbank Manager is often used as a supplement to the online event management platforms. It makes it possible for every team members to keep updated the event progress and manage the event anytime and anywhere. It is definitely worthy to have a try!

Easy-to-use Templates, Online Payment, Management Android/IOS Apps, Email Campaigns.

Level of Customization.