Bomgar vs Zendesk

Bomgar has 1593 reviews and a rating of 4.58 / 5 vs Zendesk which has 2518 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Bomgar

Zendesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.58 / 5 (1,593)

4.35 / 5 (2,518)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

Last Review Written

February 25, 2021

Pros/Cons

Pros
Great product and easy to use. There was no need to have over complicated software installations or additional steps needed. Very straight forward when using the product. Mobile support was great.
It was very easy to get used to this software and it helps a lot for secured support. I recommend it!

Cons
I think that the product is very good and works well in our organization but the price is too high.
The software is somewhat difficult to configure. The sysadmin training is fantastic, so a very minor quip.

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Pros
The interface and side menus are great and the easy of use.
Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

Cons
The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.
Background workflow good but still not as flexible as others, Salesforce service cloud for example.

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Pricing

Pricing Range

Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

N/A

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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