I like integration Dameware with Active Directory, functionality and simplicity.

Connecting to a computer for remote support without needing interaction from the end user is the best part of Dameware.

I have been very pleased with DameWare and have setup a DMW file for sharing with others that lists all our servers and other specific computers.

The ease of use is the best part is will connect to even to any pc on our domain, and allows us to chat with and see all screens. Even when not at our own desks it allows ease of access to others.

What I like the most of the ease of use of this program.

Cannot recommend this software enough, definitely worth the money.

There are times that it can be sluggish, or through random errors out when installing the service for the first time, but most of the time that has to do with the computer and not the software.

The ability to do ad-hoc off network remote control is nice.

I like the AD like interface, and the general ease of use. Access to remote computers having issues and being able to pull logs any time is great.

The most useful software to make remote desktop.

The ease of use and flexibility of the remote software is very good. The cost of the software is phenomenal.

We use it when a user has a problem with the computer to show what is that exactly.

My authentication methods for access to my computers is my business. This is very dictatorial and heavy-handed, and it makes no sense.

Rarely have had to use them but in the couple cases I did they were fantastic.

Easy to use, easy to install and configure, light.

This application helped provide visibility into remote systems, allowed access to servers, and a great resource for our help desk team.

Pretty happy with the Tool due to it's simple interface.

Customer service is 24/7 and you get one year of maintenance for an affordable one time price. I like not having a recurring charge each month.

Expensive, but fabulous remote connectivity tool.

Dameware is a true  diamond for any IT Support staff,  software can be installed on the client machine remotely without any user intervention.

The Licensing model is awesome and only costs $50.

Connections to devices and management of the network is great. The ability to connect to devices quick and safely.

I have tried other software but have not been as impressed as with DameWare. Solarwinds has great products.

It's very straightforward and also helpful if you need insight on how to operate it. The cost is also very inexpensive for remote desktop support software.

This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk.

ISL Light is easy to implement and integrate into our website and daily business tasks.

We are proud that the best solution for remote access is done from Slovenian software company ISL. Great work and keep going on.

It is the perfect tool to establish a remote connection with users and prospects.

The main features are good for connections with clients and the session maintain stable.

Very powerful and fast for how lightweight it is too. The integrations with Pronto are excellent too.

I like the ease of use, the client can easy join the session and allow the operator to take over.

We use ISL to give technical support on customer's machines. It is super easy to install, since the executable files come already setup to connect to company account.

The whole instalation was super qiuck and easy, the support system was really responsive and kind. Everything worked good and our daily tasks were not interrupted.

I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom.

Using the software on a Apple device is a pain.

Easy and great remote support solution , secure and stable for our remote connection needs.

Can be Self-Hosted, then very good price-performance ratio for my needs, Mobile Apps.

We have problems with some client computers, which doesn't connect. Screen is blank specialy tablet, mac.

I got a bit confused about how to make the unattended-access feature work, but I'll get back to that.

Very helpful customer service people. I wish I remembered the name of the first guy I spoke with.

Sometimes the keyboard gets messed up while taking over the screen.

Has proven very stable and reliable, both from an admin and user perspective. Requires very little maintenance, and also works every time we try to use it.

Lightweight executable, can be used in all platforms. User management interface very effective.

Launching the software by clients is difficult; it just stops when the money runs out usually when i am on the client system and i dont know until i find the email warning me.

Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

User friendly, great customer service, stable server updates.

Ease of use, easy to manage and deploy, being able to respond to any situation on any device to any device in a timely manner is awesome.

Finally, after comparing existing solutions (also from price perspective) we started with ISL Light. Since then we experience a good and stable solution, which is regularly updated and maintained.

Great Remote Support Tool with Excellent Support.

We use ISL for many years now and stiil find it the best tool on the marked. It works verry good and is not expensive.

Occasional trouble with admin rights on domain-based user login PCs.

We like Always on option. Good licensing model for us.

When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer.

I am very happy and satisfied about the choise, it has really helped me in my everyday work.

US Dollar

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes.

DameWare helps users centrally manage team members and customers, activate and control their licenses and share the host list globally. It also supports end-users through a mobile app for Android and iOS, so users can connect through smartphones and tablets.

The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing.

DameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product integrates with SolarWinds Help Desk.

LongDescription

Support Ticket Management

Surveys & Feedback

Customizable Reports

Access Controls/Permissions

Session Recording

Event Logs

Screen Sharing

Mobile Access

Unattended Access

Role-Based Permissions

File Sharing

Real-Time Chat

Chat/Messaging

Customizable Branding

Reporting/Analytics

Monitoring

Remote Access/Control

Session Transfer

Multiple User Accounts

Live Chat

For MSPs

Ticket Management

Knowledge Base Management

Automated Routing

Multiple Authentication Methods

Access Management

File Transfer

Web browser (OS agnostic)

DRE is based on an annual subscription. DRS is a one-time perpetual license

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dameware

Webinars

Documentation

Videos

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows users to access and control client devices for diagnostics and customer support. Key features include screen sharing, permission management, unattended access to remote computers, chat messaging, session recording, WakeOnLAN, and RDP routing.  


ISL Online lets businesses invite clients to join support sessions using a unique session code generated by the solution. The service provider can view the client's screen and control the remote computer or offer mobile device support. Operators can start a remote support session from a live chat (included in the license). The client only clicks on a link and gets connected without typing in the session code. The solution also allows operators to transfer an active session to other operators by sending an email invitation. The software is easy to use, translated into 28 languages, and used in 100+ countries. 


ISL Online enables businesses to customize the solution by adding their own logo and brand colors, while it also offers advanced customization options, including white labeling for big enterprises. The solution provides two-factor authentication and AES 256-bit data encryption.


Services are offered in the cloud as well as on-premise. ISL Online offers a license plan which does not limit the number of users, installations or end-points you support. Customer support is available via a knowledge base, online chat, and phone.


 



File Management

User Management

Real Time Screen Sharing

Two-Way Audio & Video

IT Asset Management

Video Chat

Remote Printing

Real-Time Monitoring

License Management

SSL Security

Secure Login

Screen Recording

Remote Update/Installation

Collaboration Tools

On-Demand Recording

Presentation Streaming

Remote Monitoring & Management

Help Desk Management

Audit Trail

Configurable Workflow

Compliance Management

Performance Metrics

Two-Factor Authentication

Annotations

Diagnostic Tools

Multi-Channel Communication

Email Reminders

Desktop/Browser Sharing

Mobile Screen Sharing

Workflow Management

Email Management

Video Support

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Authentication

Service Level Agreement (SLA) Management

Presenter Control Management

Diagnostics Tools

Interaction Tracking

Dashboard

Desktop Virtualization

IT Reporting

Video Call Recording

Troubleshooting

Video Conferencing

Multiple Monitor Access

Remote Support

Third-Party Integrations

Multi-Participant Screen Sharing

Activity Tracking

Summary Reports

Mac OS

Windows 10

SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. 

Contact ISL Online for detailed pricing information.

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