Rescue Software


 

Rescue by LogMeIn is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding.

The remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services.

The video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests.

 

Rescue - Administration center
 
  • Rescue - Administration center
    Administration center
  • Rescue - Customer screen share
    Customer screen share
  • Rescue - Instant chat
    Instant chat
Supported Operating System(s):
Web browser (OS agnostic)

74 Reviews of Rescue

 

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Software Advice Reviews (1)
More Reviews (73)

Showing 1-1 of 1

Christopher from Crosson Agency
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A Good Remote Access Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all a good remote access tool that has a lot of functionality and options

Pros

There are a lot of options to initiate the remote access sessions. PIN codesm, SMS, Email, and other ways as well.

Cons

Some of the features that you can use are slow and take some time to figure out the File transfer feature seems to take way to long.

Review Source
 
 
 
Showing 1-20 of 73

Ron from IVES Training
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great product especially if admin rights an issue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to connect to temporary contractors with ease to assist (rescue) them with IT issues.

Pros

NO need to install anything! or run a MSI or .EXE file.

Cons

the cost is a little high but you do get what you pay for and if your business is primarily IT support without needing to automate scripts etc. I would reccomend

Review Source: Capterra
 

Kivia from Cinemark
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

LogMeIn is helpful

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

* Good tool for authorized remote access to provide support to remote PCs and tablets.
* It like the fact that asks the end user to confirm remote access

Cons

* Code to have remote access sometimes expire too quickly thus causing the end user to wait more time while another link is generated

Review Source: GetApp
 


November 2018

November 2018

Remote Access with chat :)

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I've used LogMeIn Rescue when I worked as Technical Support in a software. We're using this software to remotely access our customers computer to troubleshoot their computer and do installations. These customers are miles away. I love the idea that it is easy to use. You can also communicate with them via chat. So whenever you need them to do something on their end, it is to relay the instruction. Not necessarily to always stay on the phone.

Cons

I can't remember anything that I like least about LogMeIn Rescue. If there's one thing they can improve is that make it more user-friendly, though it is already easy to use, however whenever a non-computer savvy is using it, were having a hard time to let them allow the remote access. But this is something that is not a big deal since it is not LogMeIn's fault. However, if there's something they can do about this, that will be awesome.

Review Source: Capterra
 

John from Association of Christian Schools International
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Best remote control service software out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Logmein rescue every day to support our remote users. It is an essential tool for our departments! I dont know what we would do without it. We have tried others but no one comes close to the simple and vast features that Logmein rescue offers. We have used it to copy files, rebuild machines, clean viruses and malware and even switch computers from one domain to the next.

Pros

Ease of use for both the Admin and the end user.

Cons

There isnt much I dont like about using it.

Review Source: Capterra
 

Chad from Aramark Healthcare
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

LogMeIn Rescue Solves for Day-to-Day IT Problem Resolution

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Very pleased overall. I've used dozens of times to have IT issues resolved with no negative experiences.

Pros

LogMeIn Rescue makes getting help form our IS department simple. When the issue requires more than a simple call with a tech., they can now quickly and easily remotely log-in to a machine to control / analyze / solve an issue.

Cons

No complaints. Very straightforward and functions as it should.

Review Source: Capterra
 

Shadab from GEP Worldwide
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Boon for tech support people!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have been using this for past 6 years and though I have an option of using different screen sharing tool, but I always prefer to go with LogMeInRescue due to its world class features which no other tool provides. Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software.

Cons

It works beautifully on Windows devices but on Mac and Mobile devices it does lag sometimes which the LogMeIn team can rectify.

Review Source: GetApp
 

Dennison from Geek Squad
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Logmein 123

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can always be relied on to get remote support through to get a matter taken care of I tend to get help from a fellow team on and off and we use logmein.

Cons

logmein is very secure or at least for the most part anything is still possible but if your ok paying for it I trust logmein more than teamview as of this point personally.

Review Source: Capterra
 


October 2018

October 2018

LogMeIn to the Rescue

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It enables technicians or other users that are not physically there to manipulate your computer and fix the issues you are facing of course with your supervision.

Cons

It might open a possibility for hackers especially when you are not cautious of who you connect with and who you give access to.

Review Source: Capterra
 


October 2018

October 2018

Logmein rescue review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Using this for remote access for other countries support and for accessing end user machines

Pros

The unattended access and remote tools and functionality of it

Cons

The user interface seems old and slightly clunky

Review Source: Capterra
 

Jason from Crossland Construction Co. Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Very Helpful Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a large construction company and have jobsites all over the U.S. When one of our end users has a problem with their PC or software they are trying to use they just jump on LogMeIn and we fix them right up.

Pros

Great for helping our end users that are out in the field and have computer issues

Cons

Not much to say bad about it, helps us every day.

Review Source: Capterra
 


October 2018

October 2018

Needs Inovation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

LogMeIn was very stable when we used it. When requesting a code it worked every time without fail. Connections held strong and were rarely dropped.

Cons

We stopped using this as our main point of screen- sharing. About a year ago. We still use them as a back up, but there are better cheaper products on the market. We switched to a product where all users had accounts and transferring via a link was simple. They really need to do some updates, the interface looks old and clunky

Review Source: Capterra
 

Christa from Gain Capital
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

LogMeIn Rescue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used this in a business setting when I worked technical support. It is an invaluable tool for accessing a users device and solving an issue in less time then a conversation can do alone. It increased the efficiency of the technical support desk.

Pros

This software provides easy access to the end users device and makes remote support so much more convenient.

Cons

If you have a user who is not computer savvy getting them to click the proper buttons to allow remote access can be a challenge you need to work through before you can address the issue that they called about.

Review Source: Capterra
 


September 2018

September 2018

It’s what the pros use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

My overall experience has been extremely positive. It gives an extremely professional appearance using LMI Rescue.

Pros

The ability to send a url, file, or email and have someone join, letting you remotely support their computer is unparalleled.

Cons

The software states that it supports iPhone remote support, but I could never get it to function.

Review Source: Capterra
 


September 2018

September 2018

log me in remotely

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

this experience left me feeling very grateful

Pros

I love this software because when im having issues on my desktop I call customer service and it can assist me remotely

Cons

I honestly have no complaints except for the hold time to get a rep

Review Source: Capterra
 

Craig from Vision Wheel Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

LogMeIn Rescue // Off-site IT's Best Friend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LogMeIn Rescue helps keep our nationwide network up to date and on the same page. Our IT department is located out of state, so this program allows them to connect to our local computers and fix issues. New computer setup, printer connections, network connections, software updates; this program helps our company thrive.

Pros

LogMeIn Rescue allows IT administrators to log in your computer to fix issues. Simple key code creation on one end, then key code insertion on the other end, allows connection of IT to control computer. From coding to fix internal issues, to printer connections. Very easy to use and allows company computer systems to stay up to date.

Cons

In the five years of use, I have not found any dislikes.

Review Source: Capterra
 

Keenan from Sardis Secondary School
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Fantastic Remote Access Software to Service a Distant Computer

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

LogMeIn Rescue has allowed me to connect to any computer that I want without having to diagnose window's native remote desktop application. All of the heavy lifting is done by LogMeIn, which has allowed remote technicians to work faster and more efficiently.

Pros

Rescue is a fantastic piece of software that is used to diagnose computer problems remotely. Ranging from helping the elderly log into their email to severe computer issues, Rescue is acceptable for any problem. Rescue removes the diagnosing of remote desktop connection in windows and makes it easy. All you have to do is install the program, input the credentials to the target computer and access is granted. Rescue allows you to view the target's screen and control their computer. You can transfer files and chat to the target computer through Rescue's chat dialogue box.

Cons

To be fair, LogMeIn Rescue has some downfalls. When the target user download's the program, they have to be computer-illiterate to be able to install and access the application. Having a download that will automatically initiate a session would be awesome.

Review Source: Capterra
 

Surender from Geekshore
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Super simple to use. A little expensive though.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We used this for a while before we moved on to a different solution. The simplicity of using it was the main draw. It was incredibly easy for our technicians and for our end users to connect. It was also really light on resources. Some of our customers are in remote areas without the fastest of internet. This was one of the only softwares to work well in low bandwidth with acceptable latency.

Cons

Its pricey. No other way about it. Its a premium quality product so I can understand why its pricey but it was still too expensive for a small org like ours.

Review Source: Capterra
 

Hesham Gomaa Elmasry from Aria Systems Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Online PCs with LogMeIn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best is that I can add my home's PC and any number of my work's PCs online under my account, so I can access my work's PC from home and vise verse, also I can add client's PCs to my account so I can easily connect to help them for any technical problems, the great also is that I can do that even from my cell phone, so even while transportation time, I can help my colleagues and my clients.

The performance is very good and it really bugs free, I like also the availability to turn the destination PC's screen to black, so others don't know what I'm doing, also no problems with CTRL+Alt+Delete for the destination PC as LogMeIn avails a special button for this.

Cons

Sometimes I find the destination PC is turned off, so I suggest to add a cell phone# with each added PC, so if it is Off and if I'm trying to connect to it, LogMeIn should send a message or a notification to the cell phone number's owner that "My Name" is trying to access your PC and it is Off, please turn it on.

Review Source: GetApp
 


August 2018

August 2018

I used LogMeIn Rescue in my last job. It was an awesome product for remote support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to use LogMeIn Rescue to quickly and easily perform remote support and get trouble tickets closed for our customers. Awesome product!

Pros

I liked the ease of use. It was easy to connect to remote machines, and was very easy to navigate the interface. I was able to solve many support tickets with this software, quickly and easily!

Cons

There was not much I didn't like about LogMeIn Rescue. It was easy to use, and I was able to get things done using it.

Review Source: Capterra
 

Josue from summithosting
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

one of the best remote tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy way to fix clients computer issues with out dealing with email back and forward if you have clients out side of your building I support clients all over the globe and this tool is the best for me to assist them.

Pros

One of the best remote tool for the IT world I used this software every day when clients not follow my direction on on email so i remote in to their computers to help them out and this is an easy way to do that cannot live without it. hahahah

Cons

NO cons its simply enough that anyone can used no one can go wrong without it I think every company that does IT should do have this tool.

Review Source: Capterra