The support at RMI is fabulous. We have an onsite computer science engineer with a specialty in Database management and she and [SENSITIVE CONTENT] at RMI have done an amazing job of configuring our package to support the very unique aspects of our business so that we have the data and metrics we need to manage our business.

We are a manufacturer of custom tooling used by the plastics industry to decorate and assemble their products. The reason we bought this is because we were already using Navision and had done some custom programming that handled the detailed data and work instructions on over 40,000 molds that we have on file for our customers. This was the only software option we found that could be configured to make order entry relatively easy.

The CRM component is a hot mess. Ridiculously cumbersome and frankly, unusable. We had to purchase Salesforce.com and run that separately which is a shame. We also use ZoomInfo. Too bad this software can't have an embedded CRM feature that functions like Salesforce and integrates with ZoomInfo.

The fact that there isn't an Instructions Handbook given to the customer after the setup left us having to create our own. This should have been customized with the pages we use and given to us. Also, the training should have given us a big picture explanation first and then been broken down from there. It seems like we went straight into pages that looked like Greek to us when we started. Not everyone who knows how to use a product is skilled at training others to use it, but there are programs to teach people how to train others more effectively. Having well-trained trainers will help your customers tremendously.

Considering our business model is atypical, the software allows us to do most of what we need to do.

Having to create a new PO for recurring charges every month without the option of it automatically generating on its own is ludicrous for us.

I have been largely frustrated with the platform and the support.

The client’s ability to require approval on selected equipment and the client facing portal.

Access to helpful training, limited customization on contract terms, limited approval flows on purchasing, limited report/data export, charges on secondary items on formulary, not knowing about operational changes prior to update releases or when they will occur.

The training and help I got and still get from [SENSITIVE CONTENT] is better than any other company I have ever worked with. She is patient, knowledgeable , nice and more. I love [SENSITIVE CONTENT]

It is expensive to add new users and not easy to integrate with other programs.

Advantage 365 does everything we need and more. We enjoy the vast amount of data collected as well as reporting for our customers.

The software is very user friendly. It flows easily with our users and it is not difficult to train on. If anything, it offers more features than we need. Lot's of data and easy reporting.

We do not enjoy the upgrades. We find that they do have advantages, but not having the option to upgrade as our decision is aggravating. We would always like the option to use the system we think best fits our company.

allows us to work remotely in the same program

The ability to run credit cards during billing

The difficulty with making changes in accounting, wish it worked more like quickbooks sometimes.. if a mistake it made you can't easily go back and fix it, such as a date change or quick adjustment

The features of the program allow us to grow without having to expand our employee base. The critical benefit to our company however is the customer service and their ability to seemingly "read my mind" when it comes information I need and / or the format that is understandable.

I honestly cant think of anything that i have not liked

Our previous software was very limited. With Advantage 365 the wealth of information and ability to extract, track and report information is significant to our company.

The software allows us to access all info in one data base such as tracking orders, fixed assets, maintenance to the assets, specific information desired by any number of filters and so much more.

I am not certain there is anything that I don't like about this software.

Great

System is very user friendly and the help line is great to work with.

Maintenance system, hard to move around and to many steps involved.

From sales, manufacturing and inventory control, this is useful.

The ability to use in manufacturing, sales and inventory management

Trying to assemble reports can be complicated but support is very helpful in this.

This program is great for inventory control and billing.

This software is flexible to your needs, and plenty of options for customization.

The abilty to batch credit cards only when we batch the invoices. I'd love to be able to do it on an "as needed " basis.

Great support from RMI. Software can be customized when needed. Easy interface to other application from web services

does everything (like a Swiss Army knife...)

user interface is dated and requires a lot of user training

Much easier to use that the last version of this software. Like the fact that we can use an install version and a web cloud based version

The inventory and asset control process is tedious, and can be more user friendly.

[SENSITIVE CONTENT] are very help ful

customer service team is very accessible

very complicated and lot to go over to accomplish one task

Easy to learn & easy to use, using RMI is a no brainer

No issues right now, hopefully it stays that way!

It is Easy to learn and easy to teach new employees.

There Nothing really on the software part that I don’t like

This software is easy to use on a daily basis. The customer support is excellent whenever you have a question.

No complaints, if there is a problem customer support always walks you through.

Functionality and practical usage of the software fits our needs

the linking of attachments from the software to local does not work and support seems not to be able to fix it.

It very easy to use and its easy to manage all our clients in this software.

dont have any cons about it, there is nothing to not like about it.

mostly good

Can keep track of all sorts of things, makes keeping note of what is where very easy

Difficult to learn and undo mistakes when new

fast and easy to used it tells you the error clear and what to fix

that you cant copy and paste everything

I find the system very easy to use.

I like the ease of use everything is seamless.

I would like to see access to online training accessible from within the software.

i can stay organized and scroll thru the list of jobs on service tab

the smooth operation and organization of the software

i dont deal with most of the functions only the service side and it is nice to use

Exceptional! I've been in the medical field for 20+ years and this software company exceeds all expectations! Highly recommend!

Amazing customer support! They are so patient!

Cannot think of ANY! Nothing!!!!!!!!!!!!

great customer service when help is needed in a timely manner

functionality when the right trainer trains on the system

the cost of the system in pricey. there have been competitors reach out and offer better pricing for same thing