Birdeye vs Mention

Birdeye has 334 reviews and a rating of 4.74 / 5 vs Mention which has 268 reviews and a rating of 4.74 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.74 / 5 (334)

4.74 / 5 (268)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

January 26, 2021

March 8, 2021

Pros/Cons

  • Pros

  • I love how easy it is to use! It is very user friendly!

  • It's easy and straightforward to use and really produced the results we were looking for.

  • Cons

  • The interface takes some time to get a hang of, but mostly because there is a lot of information that is captured and a lot of features for sharing client feedback across various social media sources.

  • Campaign set up could have been a little more intuitive but the support team and doc library was great when it came to answering any questions we had.

  • Pros

  • It's usability is excellent. It is easy and I love the interface.

  • Mention is very easy to use and pretty effective.

  • Cons

  • It can be a bit laggy at times, but somewhat manageable. You would also need support from their rep during the initial setup to train you on how to use and maximize the app’s full potential.

  • It might have been a little more precise. While Mention is really great, it's best to combine it with some other similar app.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos