About Mention

Mention is a cloud-based solution that helps enterprises monitor audience insights and analyze marketing strategies across social media platforms. It enables professionals to perform crawling across review sites, forums, blogs and other sources to find brand/product mentions.

Mention allows businesses to measure the performance of marketing campaigns and generate analytical reports using key performance indicators (KPIs). Influencers can receive curated content as per consumers' behavior trends and publish scheduled posts across social media channels. Additionally, it lets users identify audience sentiments as positive, negative or neutral and export reports/mentions in PDF, PPT, CSV or XLS format.

Mention facilitates in...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

268 Reviews of Mention

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(210)

210

4 stars

(48)

48

3 stars

(9)

9

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 268 results

December 2017

User Profile Picture

Abigail from The Growth Metric

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Great for social media monitoring and measuring social sentiment

It helped monitor competitor mentions, my brand's mentions and most importantly it helped gauge how people felt about my brand, whether positive, negative or neutral.

Pros

I originally signed up for mention to measure the social sentiment of one of the brands I managed. My first choice was Hootsuite but the form wasn't loading so I decided to try Mention. Best decision I ever made! After signing up and setting up keywords to measure, alerts and dashboards, I forgot about Mention because it wasn't giving me info on past activity, I got an email from Account Executive at Mention and we scheduled a 15 minutes call to walk me through mention and answer my questions. The call helped me understand how to use mention, It also explained why the social sentiment dashboard wasn't showing much info. Mention doesn't show past data only data from when the account is set up. I liked the email alerts on competitors social media mentions, I wanted to know who was mentioning my competitors and why, and if they were journalists, I could use Hunter and Clearbit to get their emails so I could send them a pitch. I think the pros of Mention are: Good support from the Mention team, simple interface that is easy to use and resources such as webinars to make the most of the software, email alerts on competitors mention on social media, blogs, forums etc. And of course the simple social sentiment dashboard.

Cons

The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign. Which didn't help much because Mention only showed data collected after setting up. I wish I could get sentiment from past activity so I can measure how my brand was viewed then and now.

September 2019

Kristi from Novarad

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Mention gets all the mentions

Back in the day, we’d monitor news with Google Alerts which was obviously a terrible idea. Mention picks up stuff lightning fast and it’s incredibly affordable if you're on a budget and looking to get in to more serious media monitoring. I can’t recommend Mention enough as a user-friendly, cost-effective, thorough solution. It also offers more advanced options for when your budget or need increases.

Pros

It’s a cost-effective, in-depth monitoring solution.

Cons

I wish more features were available to base plans, even on an a la carte basis.

Reasons for Choosing Mention

Meltwater was far too expensive and incredibly restrictive as far as terms and conditions. Beware of auto-renewal.

July 2018

User Profile Picture

Andy from Comunicano, Inc.

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

5.0

July 2018

Metion monitors social media so you don't have to.

Not much that I can't get from others . Over time Mention has lost its luster and is easily replaced by other tools.

Pros

Mention is easy to set up, and provides reporting on what's going on in social media based on what you want it to track.

Cons

Mention is constantly asking me to log in again and validate my accounts with services like LinkedIn. This is troubling as it impacts timely deliver, and is more of an interruption than a benefit. It's like LinkedIn or Facebook don't trust them.

March 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2021

Good tool for tracking activities and brand mentions through the network

We decided to bought Mention for marketing and support purposes, for tracking our brand, some keywords and competitors' mentions through the network and social media.

Pros

Easy and convenient interface with the possibility to track and review multiple alerts you are interested in. One alert monitoring is available for free. I like that all the interesting for me keyword mentions from the whole Internet, including social pages and forums, are collected and stored in one place. There is also a possibility to respond right from the dashboard without switching to other sites.

Cons

I noted that sometimes mentions especially on different forums can be missed by this tool. It would be also great to track some alert history (e.g. last year), for now mentions are collecting from the day you started to use this software.

October 2019

User Profile Picture

David from Elastic

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2019

Great to monitor your brand

Pros

I like a lot the fact you can easily monitor everything about your brand on social medias, web sites, ... And also easily filter out what you don't want (the noise). For example, I'm not interested in the job offers related to my software. Excluding a website or a given term from the alerts is super easy and efficient.

Cons

Nothing really. The website and its mobile version are easy to use. The email I'm getting every day is perfect.