ReviewTrackers
About ReviewTrackers
Awards and Recognition
ReviewTrackers Pricing
Get a demo of ReviewTrackers and try their platform to see how your brand can improve customer acquisition and retention strategies in just 30 days. No credit card required for the trial.
Starting price:
$69.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for ReviewTrackers
1 - 5 of 172 Reviews
Keith
Computer & Network Security, 1,001 - 5,000 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed May 2022
Pretty Good
Brett
Verified reviewer
Real Estate, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Simplicity is key
Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make changes to their policies (which feels like every day) their ability to clearly explain and flexibility of their own platform is very helpful to continue to grow our brand online.
PROS-Ease of use encourages buy-in -Support is there -Trending keywords and platforms, a snapshot of performances, current month performance vs. previous, etc.
CONSCustom reporting and additional competitors that match our industry. However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks. Also, they haven't yet overpromised and underdelivered.
Vendor Response
Hi Brett, thanks for taking the time to share your experience of ReviewTrackers! We're so glad to hear about the ways our platform is helping you grow the Wood Partners brand. And thanks for your feedback about the Trending Keywords feature and performance snapshots. We're taking your comments about custom reporting onboard as we look to strengthen our offering and deliver even more value to your business. Again, thank you for taking the time to share your review with the Capterra community.
Replied July 2019
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Managing and tracking customer contacts with ease
Having researched a few other platforms, I have come to the conclusion that it would take me a lot to switch. This site gives me more tools than its competition and at a lower price. It is without question a great value for what you get.
PROSThe two things I appreciate most about review tracker are one, a single place that collects the reviews I need to respond to and share with my team and two, easy to produce metrics that I can share with my team so we can discuss areas of opportunity and successes.
CONSWhile Google reviews tend to populate very fast, reviews from other sites, especially Yelp take longer. When a review is one that I feel needs immediate attention, I tend to address it via my email alert as I have missed responding in a timely manner waiting on review tracker to update with the information.
Vendor Response
Thank you so much for the great five star review! We really apprechiate taking the time to review your experience with ReviewTrackers from the past two years. In terms of speed, we are working on way to improve our technology to detect reviews faster but sometimes we are limited by our review site partners. Finally, we have a saying internally - we want to deliver "crazy" value. It sounds like we do that for you. Thank you for your business and we look forward to continuing ways to add value to you and your business. - ReviewTrackers Team
Replied October 2018
Matthew
Consumer Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
FUNCTIONALITY
1
Reviewed December 2019
ReviewTrackers doesn't increase the chance of clients leaving an online review
I've had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn't allow the email subject or the actual content of the email invite to be customized. Currently it's "follow up" which will not get the client's attention.. therefore, they won't open the email and leave you a review. This constitutes a waste of effort and money.
PROSIt is easy to implement the actual email but that is about it.
CONSThe email content and subject can't be customized to increase the chances of the client actually opening the email and then leaving a review on Google, etc.
Vendor Response
Hi Matthew, thanks for sharing your feedback with us. We're sorry to hear you haven't been getting as much value as you should from ReviewTrackers. And we apologize for any confusion you may have experienced in using the Ask Tool: when you request reviews or feedback from your customers, the subject line is indeed customizable, as are many other fields in the email. The Ask Tool is loaded with default templates, which you can always personalize to drive campaign performance and increase your volume of reviews. This ability is communicated in our training materials, which we're happy to again walk through with you in even greater detail. We have many success stories of business customers who have leveraged the Ask Tool to generate more reviews, and we'd love to help you do the same. Please reach out at any time to our Customer Success team (support@reviewtrackers.com), who will help you harness the full potential of ReviewTrackers and the Ask Tool.
Replied January 2020
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great product
Very easy to use. Support has always been professional.
PROSReview Trackers delivers me daily insight of my online reviews. The daily email is my favorite tool.
CONSI'm happy with the whole product. There are no issues I have.
Vendor Response
Thank you so much for the great five star review. Happy to hear that the daily wrap up email is one of your favorite tools! We have worked hard to build out a lot of reporting and customization options in our email reporting, glad you are taking advantage of it. Thank you for being our customer and for your support. - ReviewTrackers Team
Replied October 2018
