Yotpo Software


 

Yotpo is a cloud-based customer content marketing platform for e-commerce businesses of all sizes. The solution enables users to collect every type of user-generated content and use it to build brand and manage customer experience.

Yotpo’s integrated solution lets brands collect, curate, manage and respond to user-generated content from a single platform. Yotpo offers a range of integrations with third-party rating systems, such as Google Seller Ratings, as well as Facebook and Twitter. These features help users monitor e-commerce sites’ search engine optimization (SEO) rankings and help companies monitor their social media channels. Yotpo’s offerings include a number of content marketing features, such as email marketing, marketing automation and analytics, social marketing, marketing resource management, search and mobile marketing.

The company offers starter, mid-range and enterprise options, charged on a monthly basis.

 

Yotpo - Create campaigns
 
  • Yotpo - Create campaigns
    Create campaigns
  • Yotpo - Social push
    Social push
  • Yotpo - Google Seller ratings
    Google Seller ratings
  • Yotpo - Reviews
    Reviews
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

130 Reviews of Yotpo

 

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Software Advice Reviews (5)
More Reviews (125)

Showing 1-5 of 5

MacKenzie from My Pet Pail
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

An Okay Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's okay

Pros

I used this product in connection with my Shopify store. While it is okay, it's not the worst or the best. I do like the look of the application and how well it fits into the theme of our site.

Cons

I don't like the customer service experience and I don't believe this is the easiest software for reviews out there.

Review Source
 
 

Kevin from Vapeco
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Get Rich or Die Trying (Yotpo's view on pricing)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy plug and play solution for collecting product reviews and photos post-purchase. Integrates with most major shopping carts.

Cons

VERY expensive. Lack of customization (unless you hand them a fortune). Not visually appealing and their pricing tiers and options are no good.

Review Source
 
 

DARRELL from ELINCO INTERNATIONAL INC
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Yotpo review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

not bad

Pros

Yotpo makes it easy for brands to leverage their customer's content across every channel and optimize customer experience.

Cons

I wasn't able to figure out exactly how the mail after purchase specifically works at first until I asked for information.

Review Source
 
 

Ben from Thriveworks
Specialty: Media
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Excellent program that has helped me grow my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are so many things to remember when I'm doing anything for a new product on my site. Heck, half the time I forget to post a pic on social media or even a good link. Yotpo really helps with all that stuff and has made my life a lot easier. Being fairly cheap helps as well.

Cons

I wish the toolset was a little more expansive, but it does what it says it will and so I can't fault the program too much for that.

Review Source
 
 

Patti from Kapp studio
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Disappointing to say the least

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The CEO admitted they had been focused elsewhere and not on customer success (which is what they proclaimed as their value driver in the sales process). He was brave and opened himself up for all sorts of comments in a New Years blog in 2017. It's worth checking out if you haven't read it yet. I wish them well - lots of excellent people at this company and I hope they and their customers are enabled for success going forward. We still feel ripped off though so buyer beware. Check them out and make a conservative decision is what we'd do if we had it to do again. No references = no deal!

Pros

Good ideas about user generated content.
Partnership webinar was excellent by YOTPO rep - got us really excited about using it.
Having an assigned account manager to 'ensure' you are successful.

Cons

We paid for the first year and got zero in return. We were able to get a refund, but after that YOTPO wouldn't budge. We knew the investment was costly and risky, but everyone there assured us we would see huge increases in sales. How about any? - I would now say. I think they have dropped their pricing. They offered to drop our subscription. Sounds good but when divided by the value, it's still not a deal we want to entertain.

Review Source
 
 
 
Showing 1-20 of 125

Natasha from Apparel & Fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Can get confusing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that it's a one stop shop to see customer reviews it allows the customer to have their say by posting a review with both star rating then writing a description of what they liked an ddid not like about the product.

Cons

The back end is sometimes hard to figure out you cant seem to find certain reviews once you've seen them live on your website. It's highly sensitive and tends to block out key words sometimes unnecessarily.

Review Source: Capterra
 

Jennifer from Hellhound Leather Company, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Yotpo - a HUGE added value

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We use Shopify and so it was very easy to integrate (with a tiny bit of help from a programmer friend) and the integration seems to be seamless for the most part.
Its very easy for our customers to leave product reviews on our site and that has changed everything for us! The added value of in-line customer reviews on our website has increased buyer trust and made all the difference for our sales and growth.

Cons

It wasn't super easy to install/activate/integrate with my current software. There was a "walk through" but it was above my head and I did have to rely on a programmer to make sure the integration of Yotpo and our Shopify webstore was actually seamless. I would have liked a more thorough and easy to understand (for us computer challenged) set of instructions on how to integrate.

Review Source: Capterra
 

Kassandra from nimble
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Best tool for a startup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Would highly recommend. Far more affordable and better service than their enterprise competitors.

Pros

Easy to set-up and onboard - especially for a start-up with limited resources. They’re onboarding and account teams are responsive, helpful and have a brand example for every “what if we try this? do you have an example of that?” for every scenario I throw their way. Their developers will jump in and apply the code for you (through a live screenshare so you can tweak together in real time vs drawn out).

Cons

We have had one issue where their widget conflicts with our homepage css (Shopify Template)

Review Source: Capterra
 

Daniel from Mother Erth
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Makes getting reviews easy, but had problem with Shopify

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I liked how it automated reviews and made it very easy for someone to review the products.

Cons

I didn't like that when we had to uninstall it from Shopify, it didn't uninstall itself properly and left widgets and other code on our site.

Review Source: Capterra
 

Munaf from UTR Decorating
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integration capabilities, customer service

Cons

Yet to see ROI, attributing reviews to conversion

Review Source: Capterra
 

Ivan from KommandoStore
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Slight Advantage, but Losing Market Advantage and Unique Features to Far Cheaper Competitors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We recently evaluated Yotpo for use on our Shopify site, but decided to go with a close competitor (Okendo) instead. We did this mainly because of cost and flexibility. Yotpo has a very opaque pricing strategy which is designed to extract the maximum possible commitment from each merchant. They don't publicly disclose pricing and actively work to obfuscate their rates.

Pricing is tiered based on review volume and feature set which means even small merchants will have to spend close to five figures yearly in order to unlock the full potential of the software. There was a time when Yotpos platform may have been able to justify this, but it is borderline extortionate in 2018/2019 .

Pros

Industry best feature set, close to industry best review-generation experience, advanced social media tools etc

Cons

Hugely expensive plans with mandatory contracts, deceptive and pressure-driven pricing and sales strategy, close competitors offering much better value per $

Review Source: Capterra
 


December 2018

December 2018

Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our customer service experience has grown so much since installing Yotpo. Our customers now have a seamless and more pleasant shopping experience, even when things go wrong. We have also experienced great customer service care from the Yotpo team.

Pros

It is a pretty easy to navigate software, very helpful for product development research, and a source of communication for customers and our customer service team. Our team is able to learn how to improve and provide products that fit our consumers based on comments/ reviews. It has also become a streamline to communicate with customers who are dissatisfied or missing items and have not reached out.

Cons

Although it is an easy software to navigate, after calls with our rep there are so many undiscovered features. We definitely appreciate our check in calls to be able to learn more and more about Yotpo and all the things they offer!

Review Source: Capterra
 

Sarah from NicVape
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the most part, we've enjoyed using and plan to stay with YOTPO for reviews

Pros

Backed is easy to navigate, set up was relativly simple, public review site carouselmakes it easy and appealing for customer to see recent reviews

Cons

Limited back-end account ability-we really have 4 people who need separate account for moderation, commenting and maintenance. YOTPO claimed this would be fixed in the near future, that was 1 year ago

Review Source: Capterra
 

Beau from True Protein
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Likely the most full featured review aggregator and feedback system available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer support and on-boarding experience has been very good.

Pros

From a features standpoint, yotpo stood out from the other options we looked at. In practice, it seems that the service lives up to it's claims and we've only just scratched the service on all the things they offer.

Customer support has been prompt and accommodating and there have been no hidden fees or unexpected charges for "custom work", etc.

Setup is well documented and flexible enough for developers to sink their teeth in.

Integration with other services is good.

Cons

Product feeds and updates. The way Yotpo handles new products vs product updates via two seperate uploads is strange. In my mind, it would all be handled by the same upload. Why not adopt a standard feed system like what google and FB use?

Transferring our existing reviews was mostly smooth, but there were a couple hiccups for grouping child product reviews under a parent.

Also, our SKUs included a '-' character which had to be replaced with another character as this was not allowed by yotpo's system. A strange requirement.

We have devs in-house to tackle these little hurdles, but if you don't have anyone technical on hand YMMV.

Review Source: Capterra
 

Durk from eAccountable
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Always use Yotpo for reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We need to add reviews to our ecommerce customer's sites. Has to be easy to deploy through major ecommerce platforms like Magento, Shopify and BigCommerce. Has to show up in Google search results. Has to have the ability to easily reply to reviewers within the platform. Must have good customer support should anything go wrong. Yotpo has all of this and more.

Pros

Customer support is always outstanding and tools are easy to deploy and use.

Cons

Don't really have any issues with software.

Review Source: Capterra
 

Todd from Decorative Film LLC.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Integral part of any rounded E-commerce Strategy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Yotpo has been crucial for us. We knew that product reviews were a missing piece of the puzzle but we struggled to bring them in for years. With Yotpo we were able to gather nearly 1500 reviews in our first year!
This has resulted in a huge increase in customer confidence and in turn increased sales.

We also recently added the Visual Marketing component which is now helping us to solve another long standing issue, gathering user generated content.

Would highly suggest Yotpo's services as they may be one of the best values in the game.

Cons

Would make some slight changes to the way reviews can be shown on our website.

Review Source: Capterra
 

Shamaia from Afroditee
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Reviews are life

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As soon as download this software to my website, it asked my past customers for reviews. I instantly got a few without much effort. I appreciate how they email notify you about the reviews you recieved and allow you to make a post about it. We all know reviews work! So let them work for your business!

Pros

Being able to leverage real customer reviews is perfect.

Cons

I have not encountered any negative aspects

Review Source: Capterra
 

Mark from BlackOvis.com
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

One of Our Best Business Decisions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been great! We've been using it for 3 years and have no plans on leaving soon (unless the price goes way up)

Pros

The impact you get on your website VS the cost for the platform is fantastic. It integrates with Google and Facebook easily, is very user friendly for the user and company, works for multiple websites under one YotPo admin, and support is good.

Cons

Sometimes the admin loads the wrong page or will take a while to load.

Review Source: Capterra
 


December 2018

December 2018

Great Reviews Platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall good experience. Good value for the product offered. Way more affordable and just as robust as some of the larger review platforms.

Pros

Easy to use
Affordable
Easy & fast to implement

Cons

They need to add multi user login. Currently we are sharing a user login which allows all users access to everything

Review Source: Capterra
 

Shari from Yummie
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

A pretty Plus + Play platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to set up. Great responsive customer service. Can submit reviews easily from mobile.

Cons

Analytics could improve. Recommended products widget does not distinguish between pages and shows the same products on every page.

Review Source: Capterra
 

Seth from Precision Pro Golf
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Yotpo helped grow our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Increasing the amount of customer reviews was a major part of our strategy this past year. Yotpo allowed us to do this in an easy way and, best of all, allowed us to present these reviews in a way that gave potential customers the confidence that the reviews from Yotpo were 100% authentic.

Cons

It's not inexpensive, but we have seen the software pay for itself through the sales that it has brought into our business. If you have the ability to test the system out and then track the performance, I would do it.

Review Source: Capterra
 


December 2018

December 2018

Nice Product at a Reasonable Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I certainly think we have been able to convert more of our visitors with the increase volume and breadth of product reviews we have on our site. The service and support has been very responsive to our inquiries.

Pros

The software is very helpful at increasing the amount of feed back we get from our customers. It has also helped us gather reviews on products that we typically would not get reviews on. Being a small to medium size business that software is priced appropriately and I feel that we are getting a good ROI on our partnership with Yotpo.

Cons

We lack the ability to truly customize the customer facing aspect of the product. There are many things we would like to change but the platform does not allow it. I also have some small concerns on the technology side and the weight it adds to page load but I do believe the benefits of the product outweigh the negatives.

Review Source: Capterra
 

Jared from LJ Apparel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Solid Integrations, great merchant experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had a great experience with Yotpo, and even switched our rewards program to Swell when we heard of the acquisition. The reviews Yotpo facilitates drives our sales on-site, and through facebook ads that we're able to generate directly from the platform. Yotpo is a social proofing win!

Pros

Yotpo integrates as a plug and play app on the Shopify app store, making installations a breeze. We utilize Yotpo on multiple stores, and I'm able to move between each store with ease.

Cons

I'm not sure why they display user's profile pics on the reviews, because I have not seen this feature used on any site.

Review Source: Capterra
 

Stacy from Dr. Clark Store
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Worth the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've had great feedback since using Yotpo! It's nice to hear honest reviews of or products, site, and services. Even the not-so-good reviews help us figure out how we can up our game. And it's easy to use - just set your parameters and you're on auto-pilot. And make the necessary tweaks as needed.

Pros

Easy to use. Just set up your after purchase email text and select when the email gets triggered and Yotpo does all the rest.

Cons

I wish there was a way for the store owner to comment on customers' answers to questions. Sometimes there are more relevant issues that can be addressed by the store owner, but you can only comment on the original question asked.

Review Source: Capterra
 

lisa from the new york dog shop
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Free if you advertise for them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

great software but some issues when moving to new template

Pros

asks for reviews and ability to post or not

Cons

logo posted on software, only removed with paid subscription

Review Source: Capterra