All Shift4Shop Reviews
1-25 of 124 Reviews
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Kelly
Sporting Goods, 11 - 50 employees
Used unspecified
OVERALL RATING:
3
Reviewed October 2023
Shift4Shop Good Basic Platform
Silvanus
Verified reviewer
Dairy, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
3dCart does E_commerse BETTER
3dcart is one of its kind, i can always recommend this app to everyone that cares to build an online presence for their business. You will never regret using 3dcart. everything you need to sell online is on 3dcart!
PROSusing 3dCart you have great opportunity and access to everything you need for creating a complete eCommerce website, online store and blog on a free of charge basis As an aspiring seller, you don't have to own a factory before you can begin selling products online. the dropshipping platform by 3dcart is awesome There is a top notch SEO on 3dcart that helps you optimize your website to be seen by more visitors and consequently convert more of them into paying customers within few minutes you can sign up and set up your account. then begin to customize it with the numerous tools already available on the platform to suite what you have in mind for your business
CONSThe liability to be bear by small/upcoming seller using the drop shipping avenue could be more strictly dealt with such that the seller don't have to go through a lot of rigor to settle dispute that has to do wit orders.
Domenico
Information Technology and Services, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
A great value for the money
Rather than spend the money at Shopify, you can save a lot and get a great website to sell your online products.
PROSWhen I was looking into e-commerce platforms, a friend of mine recommended 3dcart. I had never heard of them but I'm glad I checked them out. They are located in the US, have great value for money and give control to build a great website.
CONSIf you aren't "tech" savvy, the customization is better left to a professional. Other than that, I really like the product offering and enjoy the user interface.
Reason for choosing Shift4Shop
Value for the money and control over customizations.
Kristine
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2022
This was MUCH better when it was 3dcart. It's garbage now, no support, and clunky.
I was a 3dcart customer, and the customer service, when they were owners, was very good. They were helpful, responsive, and patient. Shift4Shop who purchased them, is a complete 180 degrees from that. From flippant responses to legitimate questions on chat to ticket responses that take 10-14 days, there is simply NO value for the money. They bought out 3dcart, did nothing to improve anything, increased the price, and cut the customer service aspect of things. It's a shame, it used to be a good option for a small business owner who was willing to take the time to make a great site, for not as much $$ as the big outfits. HERE IS THE KICKER: I opted to leave about 5 months into the prepaid year ($830 or so). After requesting a refund for the remaining months, they denied me, saying "it's been more than 30 days since you purchased so we can't" which is a load of bull. It is a rule THEY made up. This company feels absolutely entitled to an entire year's service without actually providing the service. I was not surprised when I was denied, and it further confirmed that I had indeed made the right choice to leave this abysmal service.
PROSWhat made 3dcart (bought by shift4shop) unique, was that there was a control for even the most minute function, allowing the user to have a tremendous amount of grasp of the overall customer experience. It was confusing at times, but that was offset by the relative ease of obtaining help from technical support when it got difficult.
CONSThe CRM is absolutely stupid. I would get an email from a customer, sent to my email address, but in order to reply, I had to log back into the CRM screen. It was highly inconvenient, and I far prefer Shopify's version which pushes my response via email directly to the customer. I can respond in almost real time.
Reason for choosing Shift4Shop
Shift4shop (3dcart) was ok because while it was clunky, the price point wasn't terrible. And customer service was pretty decent. But lately they've decided to up the price, and provide nothing for the increased expense, indeed cutting back on customer service options. I left.
William
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed September 2022
Stole from us and while trying to strongarm us into using their payment processor
We have been humming along for several years using 3D Cart/Shift4Shop and were happy until just the past two days. They sent an email out saying that if we didn't register for their payment processor, our site would be deleted. We don't want to use their processor... so I called. I was told I received the email by mistake and we were all good and to disregard. Well, it turns out they automatically made their processor an option on our checkout. They captured nearly $6k in funds in 2 days WITHOUT EVER HAVING OUR BANKING INFO! I called again and they said they had some account info that I had never heard of, nor provided. The only resolution they could come up with was to send the money to me right away... NOT!!! Their resolution was to REFUND the customers if I didn't sign up for their processing. Now I have to go back and re-capture the payments for product that was already delivered!!! There may be a lawsuit in the making if we are unable to get payment for the products that were delivered with payments captured in a totally unauthorized manner. AVOID THIS COMPANY
PROSThe Shift4Shop store layout is capable of many things we require, such as different price tiers for different customer groups as well as options for each product.
CONSSome of the formattings are not automatically symmetrical and require adjusting, and still may not be quite right. Customer service is garbage.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2016
Almost perfect
I find 3dcart easy to use and really do like the interface however many customers have had issues when shopping and I've often had to tell them to clear their cache/cookies so that the cart would work properly. This may be a bigger issue for me because I have repeat customers saving orders in their carts.
PROSEasy to use inexpensive lots of designers will work with this cart
CONSSome customers get logged and are not able to place orders.
Henry
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2021
Effort Versus Cost
Having used the software for over a year, and keeping up to date with Shift4shop news and regularly scheduled fixes, we are fairly satisficed with the service. It was certainly a learning process, and we spent more time understanding the software than we would compared to a competing service, however the end result is acceptable. For a service that is mostly free to use, we have determined that the amount of work and learning required has been worth it.
PROSWe are constantly discovering new functions as the software is being used on a daily basis. Shift4shop truly has everything we need to operate a successful e-commerce business, and at no upfront cost (terms apply to that assessment). As far as we can determine, there are no essential features missing from the services that Shift4shop offers.
CONSThe software is most definitely not user-friendly for the common e-commerce entrepreneur. When we first starting using Shift4shop in early 2020, composing our storefront was a nightmare, and required that every member of our team need learn information, processes, and language just to navigate and operate the software. (Shift4shop does provide basic video tutorials for most functions, for new users).
Reason for choosing Shift4Shop
Plainly put, Shift4shop was chosen for their unbeatable pricing. The decision wasn't easy. Shopify offers many integrations we would have found extremely beneficial to our business, but as we are no to e-commerce, it seemed wise to choose Shift4shop so we could worry about how to operate the business, and not having to fund it by paying for a storefront.
Reasons for switching to Shift4Shop
While Zyro provides an excellent and affordable web-building service, their e-commerce integration severely lacked where presentation is concerned. To be clear, Zyro's e-commerce platform is by far more user-friendly in all aspects, but it counts for nothing if the appearance of the optional online store remains to be an eyesore. The switch to Shift4shop has provided us with a traditional-looking online storefront, and countless more essential options we require to be successful.
Anonymous
2-10 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2019
Overall, pretty good
Good basic features for creating a website. Drag and drop and editing it pretty nice. Nice for small company Ecommerce site.
CONSLacking in more advanced features. Lacks sophisticated design and plugins like other platforms have.
Muddassar
Verified reviewer
Apparel & Fashion, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Build your Professional Online Store
I have a very professional experience with 3dcart because I have designed a professional online store using 3dcart. I really love that I can customize my store according to my requirements and it's fully secure.
PROS3dcart allows you to build your beautiful online store. You can select your choice of payments with real-time shipping. If you want to increase your sales conversions then 3dcart is the best option for you. You can easily manage products, orders, and customers.
CONSI never found any problem with adding the products or managing my dashboard. Everything is easy to learn and use without any kind of issues.
Ed
Verified reviewer
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Need to Sell Online? 3D Cart Makes it Happen!
Overall 3D Cart can take get your retail business online fast and efficiently.
PROS3D helped us get our online up and running fast. Their system is easy to use and had a great set of features. We literally had our store up and running in just days! When we needed a hand, they were there.
CONSA few more design options would be a great addition.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2018
Great customer service
Overall solid trust worthy platform to build your ecommerce site with.
PROSEasy to get ahold of custmer service when issues arrose.
CONSDifficulties integrating with platforms such as facebook and instagram.
Jared
Sporting Goods, 1 employee
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2023
Shift on past Shift4Shop and don't look back
Very negative. I gave it a try, they fell flat and didn't get up. I'm planning on taking my site down and finding a better solution that actually is stable and works.
PROSFree, no fees except a processing percentage inline with other options.
CONSInstructions to set up the site and transfer over your domain were missing. Hours wasted when I had to perform a specific ticket to get it to work that wasn't listed or documented. Setup is atrocious, not fluid, old outdated. I finished setup and took my site live and found out the credit card processing wasn't working. Several messages to support and the reply's back were so incoherent, no one could understand what they were saying. It wasn't even proper English or legible. I have missed over a month of sales because of how bad their processing setup is. Some of the support staff are ok, some shouldn't be allowed to work in the tech sector and should require adult supervision.
Reason for choosing Shift4Shop
No fees is the only reason I gave it a try. Not even worth free.
Reasons for switching to Shift4Shop
Increased transaction fees
James
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2022
Run as Fast as you can Forest! Run!
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for renewal payment after I have already closed my store! Simply put, this is bad software with a poor customer care staff!
PROSWe used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
CONSOh, the loss of money and our customers getting turned away online. Measures right up to the lack of response to do anything by the customer care and tech support departments!
Reasons for switching to Shift4Shop
Because we were losing hundreds of dollars per day! We worked hard to build our online presence only to be crushed by 2 months of technical issues that were never resolved until I changed platforms! Run away from this company!
Bill
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed August 2019
Great Company but difficult to get help when you need it
My overall experience until recently has been very good. I could generally figure out what I needed to do on my own. However, I don't it is anything special any longer.
PROSVersatility, variety of plugins. Nice templates.
CONSCustomer service has really declined in the years I have used this software. When I first started you could get hold of someone early in the morning. Now it takes an executive order from Trump.
Reason for choosing Shift4Shop
At the time 3dcart it seemed like they had better service. I was able to get some difficult issues corrected and was able to talk to people. They also had a great sales rep that worked with me that is no longer there.
Reasons for switching to Shift4Shop
Zoovy was changing their business model and no longer working with smaller companies.
Lillian
Medical Devices, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2017
It is fairly easier program to operate.
We use it to enter in orders for our durable medical equipment. It allows us to print and/or email invoices instantly to our customers.
PROSThe way the format is set up. They have made several improvements over the last couple of years. Some good and some are not.
CONSThere is an Icon at the lower left of the program for messages. It cannot me moved to another part of the screen and no way to opt out of having that feature according to customer service. Also, when you accidentally enter an invalid password IT TAKES FOREVER for it to go blank so the password can be re-entered. It reminds me of the old dial-up response before high speed. And last it does not always import into our QuckBooks correctly and is time consuming to figure out why.
Patrick
Music, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2022
Discontinued Email Support
Stupidest decision in Cost Cutting these morons ever made by discontinung Smartermail for customers. Now we have to find a 3rd party to get Orders/Communications via email at additional cost. Worse yet the damn HOOPS we have to go thru to set that up with the 3rd Party provider is ridiculous. Sometimes in business "Cutting Costs" is "Cutting Your Own Throat". If we could get off this platform I would do it in a minute and we'll NEVER recommend them to anyone.
LORRAINE
Arts and Crafts, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Ease of use
Tech support has been very helpful with my Google listing issues and directed me in how to resolve my issues. I was able to work within the software to make the necessary fixes.
PROSI moved my store from another website host that use a very hard program to use. I found this software very easy to use and navigate. I was able to get my store up and running in a few days.
CONSThere is no way to make price adjustments without changing each one individually. It is repetitive and time consuming.
Reasons for switching to Shift4Shop
Magento software is very difficult to use and they promised tech support but did not provide it. My site was hacked and they were not interested in updating the software unless I paid a ridiculous amount of money.
David
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2018
A Shopping Cart Jammed with Features, But a few issues prevented us from staying with them..
3dCart has so many features it's awesome. You can tweak every product to have individual options and custom messages etc. It also can handle buy buttons that you can place on other websites. The individual product options were very impressive. The user interface was easy to use. Lots of third part applications are integrated as well.
CONSThe stock templates always felt very dated. The layout blocks for new top sellers and new items etc are features that are never used on todays professional websites. The in store search did not work well and the filtering options were extremely limited without an add-on...which was still limited. The Mobile functionality was somewhat broken and people were not able to checkout for a while. The Customer Service wasn't too bad. The Chat was easy to get in touch, but the people on the other side didn't seem to understand their own platform sometimes. The email support was super slow.
Mark
Apparel & Fashion, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
Good Value
We have 2 store sites with 3dCart and it's been pretty useful. It's relatively easy to manage the backend of your store. It allows you to do all of the business basics, and most of the product settings are pretty standard when you compare them with other e-commerce platforms. There are some limitations, but we haven't run into too many of those. The front-end design isn't bad either. They offer plenty of responsive (mobile and tablet friendly) templates, and with HTML and CSS knowledge, they are also customizable. Also works well with your accounting software. Most files are exportable in .csv format.
PROSEasy to Use Great for Small Businesses
CONSMonthly Fee Limitations
Cindy
Consumer Goods, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
New to 3dCart
So far so good. I am not live yet as I still need to figure out my payment processing gateway to use.
PROSI really like all the various features that you can do with your online store. The amount of things I can do and adjust or add to my product listings is ten times more than the last online store company i used.
CONSA bit of a learning curve for me. Also, when I originally called to inquire about this product I was assured that I could allow two currencies to be used for my customers as I serve USA and Canada. Once I got all set up though, I was advised that I can only use one currency at a time. If I want more, then I have to clone my store for more money and have a store for each currency.
Reason for choosing Shift4Shop
I used you once years ago so I knew the name. I was hesitant to use a company with an unfamiliar name to me.
Reasons for switching to Shift4Shop
Not enough capabilities for me on the simple online store I bought through them. Limited characters and space to use and not as much fancy stuff as 3dCart
Susan
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Love it
We currently are using 3dCart as our e-commerce sales platform and this shopping car addon is certainly nice to have. It's very useful and easy to use. Everything is explained on the site.
CONSNo cons with 3dCart's shopping cart itself. My only beef is that the 3dCart platform is a little pricey.
Dan
Consumer Goods, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed July 2019
Still need to improve Support
I like it and have recommended many other businesses to use it.
PROSThe functionality and the broad way the platform was built to accept many different types of retailers.
CONSThe lack of logs that show me a range of activities on the site (mine, yours or customers).
April
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2022
You will lose money
Not good
PROSOnce set up its easy to add product if it works correctly
CONSMy customers ALWAYS have problems with the payment screen at checkout. I've lost so much money with this account. Customers resort to calling me with their order because 9x out of 10 their is an issue with the site.
Reasons for switching to Shift4Shop
Had to due to selling a high risk product
Scott
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2018
Good Solution if you are looking for a template builder!
The ability to switch the overall look of the site is very simple. There are various templates available as well.
CONSIt is a bit pricey and has a lot of restrictions regarding products. If you wanted to upload a decent amount of products to your site, the monthly fee is pretty high.
Joe
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2017
Great Value & Support
3dCart is my fourth ecommerce platform, best so far, great features for the money. There are some basic things like better Captcha that are desperately needed, as well as better flexibility on promotions, but they are improving. So far customer support has been outstanding.
PROSvalue, features, support
CONSminor things, need better Captcha.